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Owen, T.: Success at the enquiry desk (1996) 0.03

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COMPASS: Libraries / Reference services
LCSH: Reference services (Libraries)
Subject: Reference services (Libraries)
Libraries / Reference services

Grogan, D.: Practical reference work (1979) 0.03

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LCSH: Reference services (Libraries)
Subject: Reference services (Libraries)

Reference and information services : an introduction (1991) 0.03

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Imprint: Englewood, CO : Libraries Unlimited
LCSH: Reference services (Libraries)
Subject: Reference services (Libraries)

Grogan, D.: Grogan's case studies in reference work : Vol.1-6 (1987) 0.02

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LCSH: Reference services (Libraries)
PRECIS: Libraries / Reference services
Subject: Reference services (Libraries)
Libraries / Reference services

Owen, T.: Success at the enquiry desk : Successful enquiry answering - every time (1998) 0.02

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COMPASS: Libraries / Reference services
LCSH: Reference services (Libraries)
Subject: Reference services (Libraries)
Libraries / Reference services

Reference and information services : an introduction (2001) 0.02

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Imprint: Englewood, CO : Libraries Unlimited
LCSH: Reference services (Libraries)
Subject: Reference services (Libraries)

Reference and information services : an introduction (1995) 0.01

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Footnote: Rez. in: College and research libraries 57(1996) no.1, S.91-93 (R. Kieft); IfB 5(1997) H.1/2, S.24-26 (K. Schreiber); Electronic library 14(1996) no.5, S.471-472 (G. Matthews)
Imprint: Englewood, CO : Libraries Unlimited
LCSH: Reference services (Libraries)
Subject: Reference services (Libraries)

Kuhlthau, C.C: Seeking meaning : a process approach to library and information services (2004) 0.01
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Footnote

Together with the zones of intervention, these ideas, and others set out in the book, provide a very powerful didactic mechanism for improving library and information service delivery. Of course, other things are necessary - the motivation to work in this way, and the availability resources to enable its accomplishment. Sadly, at least in the UK, many libraries today are too financially pressed to do much more than the minimum helpful intervention in the information seeking process. However, that should not serve as a stick with which to beat the author: not only has she performed work of genuine significance in the field of human information behaviour, she has demonstrated beyond question that the ideas that have emerged from her research have the capability to help to deliver more effective services." Auch unter: http://informationr.net/ir/reviews/revs129.html

Imprint

Westport, CT : Libraries Unlimited

LCSH

Reference services (Libraries)
Reference services (Libraries) / United States / Case studies

Subject

Reference services (Libraries)
Reference services (Libraries) / United States / Case studies

Katz, W.A.: Introduction to reference work : Vol.1: Basic information sources; vol.2: Reference services and reference processes (1992) 0.01

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COMPASS: Libraries / Reference services
LCSH: Reference services (Libraries)
Subject: Libraries / Reference services
Reference services (Libraries)

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