-
Owen, T.: Success at the enquiry desk (1996)
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- COMPASS
- Libraries / Reference services
- LCSH
- Reference services (Libraries)
- Subject
- Reference services (Libraries)
Libraries / Reference services
-
Buckland, M.: Redesigning library services : a manifesto (1992)
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- Libraries / Reference services
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- Libraries / Reference services
-
Grogan, D.: Practical reference work (1992)
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- Libraries / Reference services
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- Libraries / Reference services
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Owen, T.: Success at the enquiry desk : Successful enquiry answering - every time (1998)
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- Libraries / Reference services
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- Reference services (Libraries)
- Subject
- Reference services (Libraries)
Libraries / Reference services
-
Reference and information services : an introduction (2001)
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- Imprint
- Englewood, CO : Libraries Unlimited
- LCSH
- Reference services (Libraries)
- Subject
- Reference services (Libraries)
-
Reference and information services : an introduction (1995)
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- Footnote
- Rez. in: College and research libraries 57(1996) no.1, S.91-93 (R. Kieft); IfB 5(1997) H.1/2, S.24-26 (K. Schreiber); Electronic library 14(1996) no.5, S.471-472 (G. Matthews)
- Imprint
- Englewood, CO : Libraries Unlimited
- LCSH
- Reference services (Libraries)
- Subject
- Reference services (Libraries)
-
Duckett, R.J.; Walker, P.; Donnelly, C.: Know it all, find it fast : an A-Z source guide for the enquiry desk (2008)
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- Abstract
- 'I wish that I had been able to obtain such a guide when I started dealing with enquiries' - "Managing Information". 'By the time I got to it 3 staff had noticed it on the desk and written a note saying really good and can we have a copy' - "BBOB News". 'This is certainly a comforting and very useful guide for the information worker, particularly inexperienced or unqualified, staffing a general enquiry desk' - "New Library World". There is a queue, the phone is ringing, the photocopier has jammed and your enquirer is waiting for a response. You are stressed and you can feel the panic rising. Where do you go to find the information you need to answer the question promptly and accurately?Answering queries from users is one of the most important services undertaken by library and information staff. Yet it is also one of the most difficult, least understood subjects. There are still very few materials available to help frontline staff - often paraprofessional - develop their reader enquiry skills. This award-winning sourcebook is an essential guide to where to look to find the answers quickly. It is designed as a first point of reference for library and information practitioners, to be depended upon if they are unfamiliar with the subject of an enquiry - or wish to find out more. It is arranged in an easily searchable, fully cross-referenced A-Z list of around 150 of the subject areas most frequently handled at enquiry desks.Each subject entry lists the most important information sources and where to locate them, including printed and electronic sources, relevant websites and useful contacts for referral purposes. The authors use their extensive experience in reference work to offer useful tips, warn of potential pitfalls, and spotlight typical queries and how to tackle them. This new edition has been brought right up-to-date with all sources checked for currency and many new ones added. The searchability is enhanced by a comprehensive index to make those essential sources even easier to find - saving you valuable minutes! Offering quick and easy pointers to a multitude of information sources, this is an invaluable reference deskbook for all library and information staff in need of a speedy answer, in reference libraries, subject departments and other information units.
- LCSH
- Reference services (Libraries) / Great Britain
- Subject
- Reference services (Libraries) / Great Britain
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Kuhlen, R.: ¬Die Konsequenzen von Informationsassistenten : was bedeutet informationelle Autonomie oder wie kann Vertrauen in elektronische Dienste in offenen Informationsmärkten gesichert werden? (1999)
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- Date
- 28. 8.2019 19:21:22
