-
Information brokers and reference services (1989)
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- Series
- Reference librarian; no.22
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Expert systems in reference services (1989)
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Purcell, R.: Computers and reference service (1989)
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- Abstract
- Reviews the applications of computerised systems to reference work.
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Papendieck, A.: Organisation des Auskunftsdienstes in öffentlichen Bibliotheken (1982)
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- Series
- Lehrbriefe Auskunftsdienst; 1) (Dbi-Materialien; 22
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Stevens, N.D.: ¬The importance of the verb in the reference question (1988)
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- Source
- Reference librarian. 1988, no.22, S.241-244
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Nawe, J.: How significant is nonverbal communication in the reference interview? : An overview (1989)
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- Source
- Maktaba. 11(1989), no.1, S.19-22
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Smith, D.E.: Reference expert systems : humanizing depersonalized service (1989)
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- Abstract
- The delivery of library reference service can be practically supplemented through the appropriate incorporation and use of software tools commonly reffered to an expert system. The level of support such systems can affort the reference service organisation is dependent on the degree of complexity characteristic of the rule-based programming techniques used to develop a particular system and the size of its knowledge data base. Since most expert systems are designed to simulate the process of problem-solving practiced by an expert in a given field, an expert system designed to fully emulate library reference work must have the potential to respond to a wide subject range of questions with varying degrees of response adequacy. Describes a microcomputer-based reference expert-type system.
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Travis, I.L.: Knowledge-based systems in information work : a view of the future (1989)
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- Abstract
- Knowledge-based systems are part of a new generation of interrelated technologies that have the potential to expand greatly both the ways in which information is conveyed and the tools available to information workers and users for finding, evaluating, analysing, and assimilating it. These technologies can provide expanded asistance to users in such areas as reference and refferal, public access catalogue use, and end- user data base searching. KBS offers exciting possibilities; however, as yet they are only possibilities for libraries. Both further research and considerable financial resources will be required to realise the benefits of KBSs in information work.
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Kuhlen, R.: Transfer and transformation of information : overcoming pragmatic difficulties in contemporary online information systems (1988)
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- Abstract
- A theoretical approach to information transfer understood as the transformation of knowledge into information is presented. The main components of this information value-adding process are discussed. The success of the trans-formation process is highly dependent on the pragmatic components of the underlying information system such as problem analysers and individual user models. The information industry and information science must make a joint effort, with respect to both research and appropriate training, to overcome the pragmatic deficiencies of current on-line information systems.
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Derr, R.L.: Questions: definitions, structure, and classification (1985)
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- Abstract
- A conception of the nature and structure of user questions is presented. A classification of questions, in which questions are classified on the basis of their conceptual presupposition, also id presented. Examples of user questions are provided along with an analysis of their structure. Rules for making a structural analysis of questions and for classifying questions are provided. The use of these devices should facilitate the processing of user questions and the performance of information systems
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Schmidmaier, D.: Transition from school to technological university-what assistance may be offered by a librarian : experiences in the GDR (1989)
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- Abstract
- Contribution to an issue on technological university libraries in East europe. Discusses an approach adopted by technological university libraries in East Germany towards new students. Discusses the following aspects of this approach: the library atmosphere and guidance systems, quality of service offered; motivation of new students; organisation of leisure time; and seeking a closer relationship with the student in a specific subject area. Lists 3 tendencies in the work of East German technological university libraries.
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Tifft, R.: ¬The growth and development of information and referral in library services : a selective history and review of some recent developments (1988)
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- Abstract
- Community information systems originated with the field of social services but was soon adapted by public libraries in the 60s. Because it is a recent development in library services, there have been a wide range of interpretations as public libraries have attempted to incorporate these services into the more traditional library services. Presents a selective overview of the history of community information services and a review of current developments in the field.
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Parrott, R.: Simulation of the reference process : Part 2: REFSIM, an implementation with expert and ICAI modes (1989)
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- Abstract
- Exploring the advantages of a simulation (rather than expert systems) approach to designing a system to relieve reference desk overload. REFSIM can simulate a reference librarian, a teacher of reference librarians and a client, singly or in combination. It has an expert system consultation mode and several Intelligent Computer-Assisted Instruction (ICAI) modes. The components and architecture of REFSIM are described. Details, including a sample transaction, are given for the expert system mode, wich is to be used for consultation by library clients. An overview is supplied for 2 ICAI modes, wich can be used to instruct clients or train reference librarians.
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Micco, M.; Smith, I.: Designing a workstation for information seekers (1989)
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- Abstract
- Reports on research into the use of new technologies in providing more sophisticated delivery systems where the services of skilled reference librarians are not available. Describes a workstation equipped with a CD-ROM jukebox of reference books and vocabulary control tools on laser discs with keyword access. The user interface will include an expert system to guide users in selecting the types of material and in developing the best search strategy by mapping the terms selected by the users to contolled vocabularies. Searches will be narrowed or broadened as appropriate. The system will also be designed to connect to a full service integrated library network enabling the user to access the on-line card catalogue, check circulation and perform interlibrary loans.
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North, G.W.: Will your library be the spatial data information center of the future? (1989)
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- Abstract
- Vast amounts of data about the Earth and man's activities are being entered into digital spatial data bases. These have been structured so thet they are described in terms of their exact geographic position on the Earth. The data, in the form of points, lines, or polygons, can descrive geology, soils, water, forest cover, or population statistics. To use this data, geographic information systems (GIS) are being developed to collect, inventory manage, and display the spatially referenced data sets, Because the library has been the centre for published information through time and is the one place where all disciplines can truly live together, people will expect to find spatial data there also. The biggest problem establishing this type of library system may be in just getting approval to start.
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Durrance, J.C.: Information needs : old song, new tune (1989)
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- Abstract
- The challenge facing the library profession is not only to learn how to identify information needs, but also to create new services and reshape existing service delivery patterns around them. Provides a brief examination of the literature of information needs and information seeking behaviour. Examines problems arising from meeting information needs in an electronic age, and describes a few societal changes that directly affect the way libraries attempt to meet information needs. Emphasises that the challenge of the 1990s is to design research that will help librarians and the information systems with which they work to anticipate a wide range of information needs.
