-
Hattendorf, L.C.: ¬The art of reference collection development (1989)
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- Source
- RQ. 29(1989), S.219-229
-
Ruppert, E.: Grundlagen des Auskunftsdienstes in Stadtbibliotheken (1985)
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- Source
- Bücherei. 29(1985), S.161-178
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Healy, L.M.; Carey, M.L.: Focus on the client : social service dimensions of I&R (1988)
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- Abstract
- The social service dimensions of organising and delivering community information services are explored. The nature of the client and client need, the nature of social service provider agencies, and the social service system or network as a whole are considered.
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Information brokers and reference services (1989)
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- Series
- Reference librarian; no.22
-
Wersig, G.: Informationsindustrie, Informationsgewerbe oder Informationsinitiative : was verändert die Informationslandschaft? (1983)
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- Source
- Deutscher Dokumentartag 1982, Lübeck-Travemünde, 29.-30.9.1982: Fachinformation im Zeitalter der Informationsindustrie. Bearb.: H. Strohl-Goebel
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Schlitt, G.: Bibliotheken im Zeitalter der Informationsindustrie (1983)
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- Source
- Deutscher Dokumentartag 1982, Lübeck-Travemünde, 29.-30.9.1982: Fachinformation im Zeitalter der Informationsindustrie. Bearb.: H. Strohl-Goebel
-
Micco, M.; Smith, I.: Designing a workstation for information seekers (1989)
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- Abstract
- Reports on research into the use of new technologies in providing more sophisticated delivery systems where the services of skilled reference librarians are not available. Describes a workstation equipped with a CD-ROM jukebox of reference books and vocabulary control tools on laser discs with keyword access. The user interface will include an expert system to guide users in selecting the types of material and in developing the best search strategy by mapping the terms selected by the users to contolled vocabularies. Searches will be narrowed or broadened as appropriate. The system will also be designed to connect to a full service integrated library network enabling the user to access the on-line card catalogue, check circulation and perform interlibrary loans.
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Papendieck, A.: Organisation des Auskunftsdienstes in öffentlichen Bibliotheken (1982)
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- Series
- Lehrbriefe Auskunftsdienst; 1) (Dbi-Materialien; 22
-
Stevens, N.D.: ¬The importance of the verb in the reference question (1988)
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- Source
- Reference librarian. 1988, no.22, S.241-244
-
Nawe, J.: How significant is nonverbal communication in the reference interview? : An overview (1989)
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- Source
- Maktaba. 11(1989), no.1, S.19-22
-
Robinson, B.M.: Reference services : a model of question handling (1989)
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- Source
- RQ. 29(1989) no.1, S.48-61
