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  • × theme_ss:"Benutzerstudien"
  1. Smith, I.M.: What do we know about public library use? (1999) 0.04
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    Abstract
    Data from Westminster Libraries on membership, borrowing frequency and stock use is compared with significant studies of public library use from the last 50 years. The article examines the extent of public library use, and the social and demographic factors influencing use. Analysis of book and audio-visual stock use indicates the concentration of demand on a few titles and subjects, and the relationship to what is in demand commercially. Aspects of public library use have remained constant over at least the last 50 years, and across geographical boundaries. Public libraries are used principally for leisure, for borrowing recent fiction, for useful non fiction related to immediate life interests, and for pop music. Quantitative data from library systems provides a different, probably more accurate, picture of the nature and extent of public library use.
  2. Okoli, C.; Mehdi, M.; Mesgari, M.; Nielsen, F.A.; Lanamäki, A.: Wikipedia in the eyes of its beholders : a systematic review of scholarly research on Wikipedia readers and readership (2014) 0.03
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    Abstract
    Hundreds of scholarly studies have investigated various aspects of Wikipedia. Although a number of literature reviews have provided overviews of this vast body of research, none has specifically focused on the readers of Wikipedia and issues concerning its readership. In this systematic literature review, we review 99 studies to synthesize current knowledge regarding the readership of Wikipedia and provide an analysis of research methods employed. The scholarly research has found that Wikipedia is popular not only for lighter topics such as entertainment but also for more serious topics such as health and legal information. Scholars, librarians, and students are common users, and Wikipedia provides a unique opportunity for educating students in digital literacy. We conclude with a summary of key findings, implications for researchers, and implications for the Wikipedia community.
    Date
    18.11.2014 13:22:03
  3. Vakkari, P.: How specific thesauri and a general thesaurus cover lay persons' vocabularies concerning health, nutrition and social services 0.02
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    Abstract
    The aim of this study is to compare (1) the semantic structures in lay persons' questions addressed to ask-an-expert service in the fields of health, nutrition and social services, and (2) to which extent lay persons' vocabularies are covered by a general thesaurus and a specific thesaurus in each of these fields. As representation of information needs 50 questions were selected concerning both health and nutrition, and 163 concerning social services. The concepts and their expressions in the questions were identified, and their semantic relations were observed and classified into equivalence, hierarchical and associative relations. The semantic structure of questions varied somewhat between the fields observed. Lay persons' expressions were covered most extensively in health, and least extensively in social services. Specific thesaurus covered more extensively expressions in health (65%) than general thesaurus (42%), whereas in nutrition there was no difference (33% vs. 32%), and in social services general thesaurus (21%) covered expressions somewhat better compared to specific thesaurus (15%). In terms of matching both specific and general thesaurus would provide searchers with reasonable support in term selection for query construction in health, but with limited assistance in nutrition and social services.
  4. Pejtersen, A.M.: Design of a computer-aided user-system dialogue based on an analysis of users' search behaviour (1984) 0.02
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    Source
    Social science information studies. 4(1984), S.167-183
  5. Kleiner, J.P.: End-user searching in the electronic enviroment : a user-evaluation of InfroTrac and Government Publications Index (1989) 0.02
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    Source
    Databases in the humanities and social sciences 4. Proceeding of the International Conference on Databases in the Humanities and Social Sciences, Auburn Universitiy, Montgomery, Alabama July 1987
  6. Kaba, B.; Touré, B.: Understanding information and communication technology behavioral intention to use : applying the UTAUT model to social networking site adoption by young people in a least developed country (2014) 0.02
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    Abstract
    According to many studies, social network sites (SNS) have become some of the most popular online destinations. It has been pointed out that very little is known about the psychosocial variables that predict people's use of these websites. In this article, our general objective is to understand behavioral intentions to use SNS employing the well-known unified theory of acceptance and use of technology (UTAUT), which has been validated in a number of studies. Data were collected through a questionnaire survey from a final sample of 1,039 social networking website users in Africa. We have shown that there are contexts, such as the African context, in which the UTAUT does not hold up. Explanations are provided to support the findings.
  7. Ennis, M.; Sutcliffe, A.G.; Watkinson, S.J.: Towards a predictive model of information seeking : empirical studies of end-user-searching (1999) 0.02
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    Abstract
    Previous empirical studies of searcher behaviour have drawn attention to a wide variety of factors that affect performance; for instance, the display of retrieved results can alter search strategies (Allen 1991, 1994), the information need type influences search behaviour, (Elkerton et al 1984, Marchionini 1995); while the task complexity, reflected in the information need can affect user's search behaviour (Large et al 1994). Furthermore, information source selection (Bassilli 1977), and the user's model of the system and domain impact on the search process (Michel 1994); while motivation (Solomon 1993, Jacobsen et al 1992) and the importance of the information need (Wendt 1969) also influence search duration and the effort a user will employ. Rouse and Rouse (1984) in a review of empirical studies, summarise a wide variety of variables that can effect searching behaviour, including payoff, costs of searching, resource available, amount of information sought, characteristics of the data and conflicts between documents. It appears that user behaviour is inconsistent in the search strategies adopted even for the same search need and system (Davidson 1977, Iivonen 1995). Theories of searcher behaviour have been proposed that provide explanations of aspects of end-user behaviour, such as the evolution of the user's information need and the problems of articulating a query, [Bates (1979, 1989), Markey and Atherton 1978], effective search strategies in browsing and goal directed searches [Marchionini 1995, Belkin (1987, 1993)], the linguistic problem of matching search terms with indexing terms or content of target documents through an expert intermediary (Ingwersen 1982) or cognitive aspects of IR (Kulthau 1984, Ingwersen 1996).
    Date
    22. 3.2002 9:54:13
  8. Griesbaum, J.; Mahrholz, N.; Kiedrowski, K. von Löwe; Rittberger, M.: Knowledge generation in online forums : a case study in the German educational domain (2015) 0.02
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    Abstract
    Purpose - The purpose of this paper is to get a first approximation of the usefulness of online forums with regard to information seeking and knowledge generation. Design/methodology/approach - This study captures the characteristics of knowledge generation by examining the pragmatics and types of information needs of posted questions and by investigating knowledge related characteristics of discussion posts as well as the success of communication. Three online forums were examined. The data set consists of 55 threads, containing 533 posts which were categorized manually by two researchers. Findings - Results show that questioners often ask for personal estimations. Information needs often aim for actionable insights or uncertainty reduction. With regard to answers, factual information is the dominant content type and has the highest knowledge value as it is the strongest predictor with regard to the generation of new knowledge. Opinions are also relevant, but in a rather subsequent and complementary way. Emotional aspects are scarcely observed. Overall, results indicate that knowledge creation predominantly follows a socio-cultural paradigm of knowledge exchange. Research limitations/implications - Although the investigation captures important aspects of knowledge building processes, the measurement of the forums' knowledge value is still rather limited. Success is only partly measurable with the current scheme. The central coding category "new topical knowledge" is only of nominal value and therefore not able to compare different kinds of knowledge gains in the course of discussion. Originality/value - The investigation reaches out beyond studies that do not consider that the role and relevance of posts is dependent on the state of the discussion. Furthermore, the paper integrates two perspectives of knowledge value: the success of the questioner with regard to the expressed information need and the knowledge building value for communicants and readers.
    Date
    20. 1.2015 18:30:22
  9. Belkin, N.J.: ¬An overview of results from Rutgers' investigations of interactive information retrieval (1998) 0.02
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    Abstract
    Over the last 4 years, the Information Interaction Laboratory at Rutgers' School of communication, Information and Library Studies has performed a series of investigations concerned with various aspects of people's interactions with advanced information retrieval (IR) systems. We have benn especially concerned with understanding not just what people do, and why, and with what effect, but also with what they would like to do, and how they attempt to accomplish it, and with what difficulties. These investigations have led to some quite interesting conclusions about the nature and structure of people's interactions with information, about support for cooperative human-computer interaction in query reformulation, and about the value of visualization of search results for supporting various forms of interaction with information. In this discussion, I give an overview of the research program and its projects, present representative results from the projects, and discuss some implications of these results for support of subject searching in information retrieval systems
    Date
    22. 9.1997 19:16:05
  10. Byström, K.: Information seekers in context : an analysis of the 'doer' in INSU studies (1999) 0.02
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    Abstract
    In information needs, seeking and use (INSU) research, individuals have most commonly been perceived as users (e.g., Kuhlthau, 1991; Dervin & Nilan, 1986; Dervin, 1989; Belkin, 1980). The concept user originates from the user of libraries and other information services and information systems. Over the years the scope of the concept has become wider and it is nowadays often understood in the sense of seekers of information (e.g., Wilson, 1981; Marchionini, 1995) and users of information (e.g., Streatfield, 1983). Nevertheless, the concept has remained ambiguous by being on the one hand universal and on the other hand extremely specific. The purpose of this paper is to map and evaluate views on people whose information behaviour has been in one way or another the core of our research area. The goal is to shed some light on various relationships between the different aspects of doers in INSU studies. The paper is inspired by Dervin's (1997) analysis of context where she identified among other themes the nature of subject by contrasting a `transcendental individual' with a `decentered subject', and Talja's (1997) presentation about constituting `information' and `user' from the discourse analytic viewpoint as opposed to the cognitive viewpoint. Instead of the metatheoretical approach applied by Dervin and Talja, a more concrete approach is valid in the present analysis where no direct arguments for or against the underlying metatheories are itemised. The focus is on doers in INSU studies leaving other, even closely-related concepts (i.e., information, information seeking, knowledge etc.), outside the scope of the paper.
    Date
    22. 3.2002 9:55:52
  11. Mehra, B.; Bishop, A.P.; Bazzell, I.; Smith, C.: Scenarios in the Afya project as a participatory action research (PAR) tool for studying information seeking and use across the 'digital divide' (2002) 0.02
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    Abstract
    This article explores the role of scenarios (or use-oriented design representations) in the Afya project as a participatory action research (PAR) tool for studying information seeking and use across the "digital divide." With the aim of improving access to health information and services for Black women, the Afya project has involved forging community-level partnerships with SisterNet, a local grassroots group of Black women devoted to improving their physical, emotional, intellectual, and spiritual health. In the context of community health care, scenarios in the Afya project as a socially grounded planning and design methodology have taken the form of personal narratives of Black women that capture their social experiences and typical problematic health situations. Scenarios of Black women point towards the need to foster social justice by nurturing equitable and participative social activities around technological development and use associated with health information services. Scenarios also suggest specific action-oriented strategies for empowering Black women to build social and digital technologies that we hope will make the provision of health care in our community more just.
  12. Meho, L.I.; Tibbo, H.R.: Modeling the information-seeking behavior of social scientists Ellis's study revisited (2003) 0.02
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    Abstract
    Meho and Tibbo show that the Ellis model of information seeking applies to a web environment by way of a replication of his study in this case using behavior of social science faculty studying stateless nations, a group diverse in skills, origins, and research specialities. Data were collected by way of e-mail interviews. Material on stateless nations was limited to papers in English on social science topics published between 1998 and 2000. Of these 251 had 212 unique authors identified as academic scholars and had sufficient information to provide e-mail addresses. Of the 139 whose addresses were located, 9 who were physically close were reserved for face to face interviews, and of the remainder 60 agreed to participate and responded to the 25 open ended question interview. Follow up questions generated a 75% response. Of the possible face to face interviews five agreed to participate and provided 26 thousand words as opposed to 69 thousand by the 45 e-mail participants. The activities of the Ellis model are confirmed but four additional activities are also identified. These are accessing, i.e. finding the material identified in indirect sources of information; networking, or the maintaining of close contacts with a wide range of colleagues and other human sources; verifying, i.e. checking the accuracy of new information; and information managing, the filing and organizing of collected information. All activities are grouped into four stages searching, accessing, processing, and ending.
  13. Beverley, C.A.; Bath, P.A.; Barber, R.: Can two established information models explain the information behaviour of visually impaired people seeking health and social care information? (2007) 0.02
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    Abstract
    Purpose - The purpose of this study is to determine the extent to which two existing models of information behaviour could explain the information behaviour of visually impaired people seeking health and social care information. Design/methodology/approach - The research was conducted within a constructivist paradigm. A total of 28 semi-structured interviews (face-to-face or telephone) with 31 visually impaired people were conducted. Framework analysis was used to analyse the results. Findings - This study identified several factors that may affect a visually impaired person's information behaviour. These related to the presence of other health conditions or disabilities, participants' understanding of the word "information", their interactions with information providers, their degree of independence, the support they received from friends and family, their acceptance of their own visual impairment, as well as their awareness of other visual impairments, their registration status and their willingness and ability to pay for aids, adaptations and equipment. Originality/ value - This study provides a new and valuable insight into the information behaviour of visually impaired people, as well as testing the applicability of a specific and generic information model to the information behaviour of visually impaired people seeking health and social care information.
  14. Panzarasa, P.; Opsahl, T.; Carley, K.M.: Patterns and dynamics of users' behavior and interaction : network analysis of an online community (2009) 0.02
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    Abstract
    This research draws on longitudinal network data from an online community to examine patterns of users' behavior and social interaction, and infer the processes underpinning dynamics of system use. The online community represents a prototypical example of a complex evolving social network in which connections between users are established over time by online messages. We study the evolution of a variety of properties since the inception of the system, including how users create, reciprocate, and deepen relationships with one another, variations in users' gregariousness and popularity, reachability and typical distances among users, and the degree of local redundancy in the system. Results indicate that the system is a small world characterized by the emergence, in its early stages, of a hub-dominated structure with heterogeneity in users' behavior. We investigate whether hubs are responsible for holding the system together and facilitating information flow, examine first-mover advantages underpinning users' ability to rise to system prominence, and uncover gender differences in users' gregariousness, popularity, and local redundancy. We discuss the implications of the results for research on system use and evolving social networks, and for a host of applications, including information diffusion, communities of practice, and the security and robustness of information systems.
  15. Savolainen, R.: Information source horizons and source preferences of environmental activists : a social phenomenological approach (2007) 0.02
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    Abstract
    This study focuses on the ways in which people define their source preferences in the context of seeking orienting information for nonwork purposes. The conceptual framework of the study combines ideas drawn from social phenomenology and information-seeking studies. The study utilizes Alfred Schutz's model describing the ways in which actors structure everyday knowledge into regions of decreasing relevance. It is assumed that this structuring based on the actor's interest at hand is also reflected in the ways in which an actor prefers information sources and channels. The concept of information source horizon is used to elicit articulations of source preferences. The empirical part of the study draws on interviews with 20 individuals active in environmental issues. Printed media (newspapers), the Internet, and broadcast media (radio, television) were preferred in seeking for orienting information. The major source preferences were content of information, and availability and accessibility. Usability of information sources, user characteristics such as media habits, and situational factors were mentioned less frequently as preference criteria.
  16. Gilliland-Swetland, A.J.; Kafai, Y.B.; Landis, W.E.: Application of Dublin Core metadata in the description of digital primary sources in elementary school classrooms (2000) 0.02
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    Abstract
    Researchers evaluated the ability of 4th and 5th grade science and social science students to create Dublin Core metadata to describe their own images for inclusion in Digital Portfolio Archives
  17. Zhou, X.; Sun, X.; Wang, Q.; Sharples, S.: ¬A context-based study of serendipity in information research among Chinese scholars (2018) 0.01
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    Abstract
    Purpose The current understanding of serendipity is based primarily on studies employing westerners as the participants, and it remains uncertain whether or not this understanding would be pervasive under different cultures, such as in China. In addition, there is not a sufficient systematic investigation of context during the occurrence of serendipity in current studies. The purpose of this paper is to examine the above issues by conducting a follow-up empirical study with a group of Chinese scholars. Design/methodology/approach The social media application "WeChat" was employed as a research tool. A diary-based study was conducted and 16 participants were required to send to the researchers any cases of serendipity they encountered during a period of two weeks, and this was followed by a post-interview. Findings Chinese scholars experienced serendipity in line with the three main processes of: encountering unexpectedness, connection-making and recognising the value. An updated context-based serendipity model was constructed, where the role of context during each episode of experiencing serendipity was identified, including the external context (e.g. time, location and status), the social context and the internal context (e.g. precipitating conditions, sagacity/perceptiveness and emotion). Originality/value The updated context model provides a further understanding of the role played by context during the different processes of serendipity. The framework for experiencing serendipity has been expanded, and this may be used to classify the categories of serendipity.
  18. Vuong, T.; Saastamoinen, M.; Jacucci, G.; Ruotsalo, T.: Understanding user behavior in naturalistic information search tasks (2019) 0.01
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    Abstract
    Understanding users' search behavior has largely relied on the information available from search engine logs, which provide limited information about the contextual factors affecting users' behavior. Consequently, questions such as how users' intentions, task goals, and substances of the users' tasks affect search behavior, as well as what triggers information needs, remain largely unanswered. We report an experiment in which naturalistic information search behavior was captured by analyzing 24/7 continuous recordings of information on participants' computer screens. Written task diaries describing the participants' tasks were collected and used as real-life task contexts for further categorization. All search tasks were extracted and classified under various task categories according to users' intentions, task goals, and substances of the tasks. We investigated the effect of different task categories on three behavioral factors: search efforts, content-triggers, and application context. Our results suggest four findings: (i) Search activity is integrally associated with the users' creative processes. The content users have seen prior to searching more often triggers search, and is used as a query, within creative tasks. (ii) Searching within intellectual and creative tasks is more time-intensive, while search activity occurring as a part of daily routine tasks is associated with more frequent searching within a search task. (iii) Searching is more often induced from utility applications in tasks demanding a degree of intellectual effort. (iv) Users' leisure information-seeking activity is occurring inherently within social media services or comes from social communication platforms. The implications of our findings for information access and management systems are discussed.
  19. Vigue-Camus, A.: Des usagers et des écrans à la Bibliothèque Publique d'Informations (1996) 0.01
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    Abstract
    Account of a limited experimental study at the Bibliothèque Publique d'Informations (BPI), the Paris multimedia public library, to establish a methodology for investigating user interactions with new technology. A wide range of materials are available at the BPI, including CD-ROMs and the Internet. Preliminary observations indicate that users do not follow the pattern dictated by the machine, but take approaches based on their own experience and skills. Setbacks are generally interpreted as defects in the software, not personla failure to master the system. Large scale qualitative abservation, using research methods from the social sciences, would establish a knowledge base for developing user skills to exploit multimedia resources more fully
  20. Lazinger, S.S.; Bar-Ilan, J.; Peritz, B.C.: Internet use by faculty members in various disciplines : a comparative case study (1997) 0.01
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    Abstract
    Examines and compares the use of the Internet among various sectors of the faculty at the Hebrew University of Jerusalem, Israel, in order to verify the influence of a number of parameters on this use. Questionnaires were sent to faculty members in all departments and professional schools of the Hebrew University of Jerusalem, a total population of 918 for both the pilot project and the main study. Results indicated that Internet use is consistently higher among faculty members in the sciences and agriculture than among those in the humanities or social sciences. Makes suggestions for training the level of Internet use among the various disciplines of the faculty

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