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Campbell, M.J.: Business information services : some aspects of structure, organization and problems (1981)
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- Series
- Social science information studies
-
Healy, L.M.; Carey, M.L.: Focus on the client : social service dimensions of I&R (1988)
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- Abstract
- The social service dimensions of organising and delivering community information services are explored. The nature of the client and client need, the nature of social service provider agencies, and the social service system or network as a whole are considered.
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Kuhlthau, C.C.: Developing a model of the library search process : cognitive and affective aspects (1988)
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-
Wood, B.L.; Renford, S.M.: Ethical aspects of medical reference (1982)
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-
International aspects of reference and information services (1987)
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-
Derr, R.L.: Information seeking expressions of users (1984)
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- Abstract
- Five types of information seeking expressions of users are identified by an analysis of a sample of such expressions and of analogous expressions in another social context. The treatment of these expressions in the literature of information retrieval is reviewed. two recommendations are offered: (1) information specialists should call questions 'questions,' requests 'requests,' statements 'statements,' commands 'commands,' and truncated expressions 'truncated expressions,' and (2) both the search interview and the search itself should focus upon user questions
-
Tifft, R.: ¬The growth and development of information and referral in library services : a selective history and review of some recent developments (1988)
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- Abstract
- Community information systems originated with the field of social services but was soon adapted by public libraries in the 60s. Because it is a recent development in library services, there have been a wide range of interpretations as public libraries have attempted to incorporate these services into the more traditional library services. Presents a selective overview of the history of community information services and a review of current developments in the field.
-
Information brokers and reference services (1989)
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- Series
- Reference librarian; no.22
-
Schmidmaier, D.: Transition from school to technological university-what assistance may be offered by a librarian : experiences in the GDR (1989)
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- Abstract
- Contribution to an issue on technological university libraries in East europe. Discusses an approach adopted by technological university libraries in East Germany towards new students. Discusses the following aspects of this approach: the library atmosphere and guidance systems, quality of service offered; motivation of new students; organisation of leisure time; and seeking a closer relationship with the student in a specific subject area. Lists 3 tendencies in the work of East German technological university libraries.
-
Papendieck, A.: Organisation des Auskunftsdienstes in öffentlichen Bibliotheken (1982)
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- Series
- Lehrbriefe Auskunftsdienst; 1) (Dbi-Materialien; 22
-
Stevens, N.D.: ¬The importance of the verb in the reference question (1988)
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- Source
- Reference librarian. 1988, no.22, S.241-244
-
Nawe, J.: How significant is nonverbal communication in the reference interview? : An overview (1989)
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- Source
- Maktaba. 11(1989), no.1, S.19-22
