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Abstract

One out of two companies have increased their productivity or saved costs with knowledge management. This is a result from a comprehensive cross-industry survey in Europe about knowledge management run by the Competence Center Knowledge Management at Fraunhofer IPK, Germany. Best practices in knowledge management from leading companies are described for practitioners in different industries. The book shows how to integrate knowledge management activities into the daily business tasks and processes, how to motivate people and which capabilities and skills are required for knowledge management. The book concludes with an overview of the leading knowledge management projects in several European countries.

Content

Design Fields.- Survey.- Case Studies.- KM in Europe

LCSH

Knowledge management
Knowledge management / Europe / Case studies

Subject

Knowledge management
Knowledge management / Europe / Case studies

Theme

Information Resources Management

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Footnote

Rez. in: Philosophisch-ethische Rezensionen vom 09.11.2019 (Jürgen Czogalla), Unter: https://philosophisch-ethische-rezensionen.de/rezension/Goedert1.html. In: B.I.T. online 23(2020) H.3, S.345-347 (W. Sühl-Strohmenger) [Unter: https%3A%2F%2Fwww.b-i-t-online.de%2Fheft%2F2020-03-rezensionen.pdf&usg=AOvVaw0iY3f_zNcvEjeZ6inHVnOK]. In: Open Password Nr. 805 vom 14.08.2020 (H.-C. Hobohm) [Unter: https://www.password-online.de/?mailpoet_router&endpoint=view_in_browser&action=view&data=WzE0MywiOGI3NjZkZmNkZjQ1IiwwLDAsMTMxLDFd].

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Abstract

The Fraunhofer Competence Center Knowledge Management presents in this second edition its up-dated and extended research results an business-process oriented knowledge management, pro-active change management, KM strategy, knowledge structuring and KM audit, reviews the latest advancements in measuring intellectual capital and classifies more than 100 KM tools. Best Practices in KM are described by the Swiss Benchmarking Center TECTEM at University St. Gallen and in case studies from pricewinning companies like Aventis and Siemens as well as from Arthur D. Little, British Aerospate plc., Hewlett-Packard, IBM, Phonak and Roche. New survey results an KM from EFQM, OECD and an "The Future of Knowledge Management" are presented. The book concludes with an overview an research funded by the European Commission in order to make "KM Made in Europe" a reality.

LCSH

Knowledge management
Knowledge management / Europe / Case studies

Subject

Knowledge management
Knowledge management / Europe / Case studies

Theme

Information Resources Management

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Abstract

This text provides a comprehensive introduction to the new field of knowledge management. It approaches the subject from a management rather than a highly technical point of view, and provides students with a state-of-the-art survey of KM and its implementation in diverse organizations. The text covers the nature of knowledge (tacit and explicit), the origins and units of organizational knowledge, and the evolution of knowledge management in contemporary society. It explores the implementation and utilization of knowledge management systems, and how to measure their impact, outputs, and benefits. The book includes a variety of original case studies that illustrate specific situations in which the absence or existence of knowledge management systems has been crucial to the organization's actions. Charts and figures throughout help clarify more complex phenomena and classifications, and each chapter includes review questions and a comprehensive index.

LCSH

Knowledge management
Knowledge management / Case studies
Management information systems
Management information systems / Case studies

RSWK

Knowledge management (BVB)
Case studies (BVB)
Management information systems (BVB)

Subject

Knowledge management (BVB)
Case studies (BVB)
Management information systems (BVB)
Knowledge management
Knowledge management / Case studies
Management information systems
Management information systems / Case studies

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Abstract

This book constitutes the refereed proceedings of the 10th European Conference on Research and Advanced Technology for Digital Libraries, ECDL 2006, held in Alicante, Spain in September 2006. The 36 revised full papers presented together with the extended abstracts of 18 demo papers and 15 revised poster papers were carefully reviewed and selected from a total of 159 submissions. The papers are organized in topical sections on architectures, preservation, retrieval, applications, methodology, metadata, evaluation, user studies, modeling, audiovisual content, and language technologies.

Content

Inhalt u.a.: Architectures I Preservation Retrieval - The Use of Summaries in XML Retrieval / Zoltdn Szldvik, Anastasios Tombros, Mounia Laimas - An Enhanced Search Interface for Information Discovery from Digital Libraries / Georgia Koutrika, Alkis Simitsis - The TIP/Greenstone Bridge: A Service for Mobile Location-Based Access to Digital Libraries / Annika Hinze, Xin Gao, David Bainbridge Architectures II Applications Methodology Metadata Evaluation User Studies Modeling Audiovisual Content Language Technologies - Incorporating Cross-Document Relationships Between Sentences for Single Document Summarizations / Xiaojun Wan, Jianwu Yang, Jianguo Xiao - Semantic Web Techniques for Multiple Views on Heterogeneous Collections: A Case Study / Marjolein van Gendt, Antoine Isaac, Lourens van der Meij, Stefan Schlobach Posters - A Tool for Converting from MARC to FRBR / Trond Aalberg, Frank Berg Haugen, Ole Husby

LCSH

Digital libraries / Europe / Congresses
Bibliothèques virtuelles / Europe / Congrès

Subject

Digital libraries / Europe / Congresses
Bibliothèques virtuelles / Europe / Congrès

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Abstract

The flood of information brought to us by advancing technology is often accompanied by a distressing sense of "information overload," yet this experience is not unique to modern times. In fact, says Ann M. Blair in this intriguing book, the invention of the printing press and the ensuing abundance of books provoked sixteenth- and seventeenth-century European scholars to register complaints very similar to our own. Blair examines methods of information management in ancient and medieval Europe as well as the Islamic world and China, then focuses particular attention on the organization, composition, and reception of Latin reference books in print in early modern Europe. She explores in detail the sophisticated and sometimes idiosyncratic techniques that scholars and readers developed in an era of new technology and exploding information.

Content

Information management in comparative perspective -- Note-taking as information management -- Reference genres and their finding devices -- Compilers, their motivations and methods -- The impact of early printed reference books.

LCSH

Reference books, Latin / Europe / History / 16th century
Reference books, Latin / Europe / History / 17th century
Communication in learning and scholarship / Europe / History / 17th century
Bibliography / Europe / History / 16th century
Bibliography / Europe / History / 17th century
Europe / Intellectual life / 16th century
Europe / Intellectual life / 17th century
Communication in learning and scholarship / Europe / History / 16th century

Subject

Reference books, Latin / Europe / History / 16th century
Reference books, Latin / Europe / History / 17th century
Communication in learning and scholarship / Europe / History / 17th century
Bibliography / Europe / History / 16th century
Bibliography / Europe / History / 17th century
Europe / Intellectual life / 16th century
Europe / Intellectual life / 17th century
Communication in learning and scholarship / Europe / History / 16th century

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LCSH

Knowledge management / Case studies
Economics / Organizational Case Studies

Subject

Knowledge management / Case studies
Economics / Organizational Case Studies

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Content

Automated support to indexing forms a continuum from computer support to clerical activities, quality control, intellectual activities and to full automatic indexing. Describes the current indexing environment and examines the need for automated support. Reports on case studies of various indexing services which are at different stages along the continuum. Describes academic and corporate research projects and commercial indexing software. Examines the future of related technologies and offers advice on how to get started on the continuum

Footnote

Rez. in: JASIS 44(1993) no.2, S.119-121 (B.H. Weinberg); International cataloguing and bibliographic control 22(1993) no.2, S.34 (E. Svenonius); Information processing and management 29(1993) no.4, S.528-531 (L.L.Hill)

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Abstract

At a time when Internet use is closely tracked and social networking sites supply data for targeted advertising, Lars Heide presents the first academic study of the invention that fueled today's information revolution: the punched card. Early punched cards were first developed to process the United States census in 1890. They were soon used to calculate invoices and to issue pay slips. As demand for more sophisticated systems and reading machines increased in both the United States and Europe, punched cards were no longer a simple data-processing tool. Insurance companies, public utilities, businesses, and governments all used them to keep detailed records of their customers, competitors, employees, citizens, and enemies. The United States used punched-card registers in the late 1930s to pay roughly 21 million Americans their Social Security pensions; Vichy France used similar technologies in an attempt to mobilize an army against the occupying German forces; Germans in 1941 developed several punched-card registers to make the war effort more effective. Heide's analysis of these three major punched-card systems, as well as the impact of the invention on Great Britain, illustrates how industrial nations established administrative systems that enabled them to locate and control their citizens, for better or for worse. Heide's comparative study of the development of punched-card systems in the United States, Great Britain, France, and Germany explores how different cultures collected personal and financial data and how they adapted to new technologies. He examines this history for both its business and technological implications in today's information-dependent society. "Punched-Card Systems in the Early Information Explosion, 1880-1945" will interest students and scholars from a wide range of disciplines, including the history of technology, computer science, business history, and management and organizational studies.

Content

Inhalt: Punched cards and the 1890 United States census -- New users, new machines -- U.S. challengers to Hollerith -- The rise of international business machines -- Decline of punched cards for European census processing -- Punched cards for general statistics in Europe -- Different roads to European punched-card bookkeeping -- Keeping tabs on society with punched cards.

LCSH

Information technology / Europe

Subject

Information technology / Europe

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Content

Pt.1: Background: waht is CBR? Case studies of several case-based reasoners. Reasoning using cases. The cognitive model. Pt.2: The case library: representing and indexing cases. Indexing vocabulary. Methods for index selection. Pt.3: Retrieving cases from the case library. Organizational structures and retrieval algorithms. Matching and ranking cases. Indexing and retrieval. Pt.4: Using cases. Adaptation methods and strategies. Controlling adaptation. Using cases for interpretation and evaluation. Pt.5: Pulling it all together. Building a case-based reasoner. Conclusions, opportunities, challenges. Appendix: A case library of case-based reasoning systems

Theme

Case Based Reasoning

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Object

Europe Online

Series

Heyne Business; 22/1019

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Abstract

This book constitutes the refereed proceedings of the 9th European Conference on Research and Advanced Technology for Digital Libraries, ECDL 2005, held in Vienna, Austria in September 2005. The 41 revised full papers presented together with 2 panel papers and 30 revised poster papers were carefully reviewed and selected from a total of 162 submissions. The papers are organized in topical sections on digital library models and architectures, multimedia and hypermedia digital libraries, XML, building digital libraries, user studies, digital preservation, metadata, digital libraries and e-learning, text classification in digital libraries, searching, and text digital libraries.

Content

Inhalt u.a.: - Digital Library Models and Architectures - Multimedia and Hypermedia Digital Libraries - XML - Building Digital Libraries - User Studies - Digital Preservation - Metadata - Digital Libraries and e-Learning - Text Classification in Digital Libraries - Searching - - Focused Crawling Using Latent Semantic Indexing - An Application for Vertical Search Engines / George Almpanidis, Constantine Kotropoulos, Ioannis Pitas - - Active Support for Query Formulation in Virtual Digital Libraries: A Case Study with DAFFODIL / Andre Schaefer, Matthias Jordan, Claus-Peter Klas, Norbert Fuhr - - Expression of Z39.50 Supported Search Capabilities by Applying Formal Descriptions / Michalis Sfakakis, Sarantos Kapidakis - Text Digital Libraries

LCSH

Digital libraries / Europe / Congresses

Subject

Digital libraries / Europe / Congresses

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Abstract

Information professionals are increasingly responsible not only for running traditional information and library services but also for providing an online presence for their organisation. This book shows how best practice in delivering online information services should be based an actual user needs and behaviour. A series of case studies provide real life examples of how social science information is being used in the community. The book then draws an these case studies to outline the main issues facing service providers: such as usability, meta-data and management. The book concludes with a look to the future and how both technological and organisational changes will shape online information services.

Content

Key features - Case studies show how - in practical terms - information science issues relate to users' behaviour - The book is written by experts in the field, with each chapter drawing an both case studies and extensive experience in the field - The book can be used as a detailed reference or an overview The Authors The contributors to the book are based at the Institute for Learning and Research Technology, University of Bristol, UK and are responsible for developing and running national online services. The book is edited by Dr Jacobs, an experienced information professional who has worked both in traditional libraries and an national projects and online services. Readership The book is aimed at anyone providing an online service to Chose using social science information, including information officers, librarians and knowledge managers, together with related IT managers and students of LIS at undergraduate and postgraduate level. Contents Section 1 - case studies, describing how information is used in the health, government, academic, trades union, media and other sectors, with particular attention to online information practices. Section 2 - drawing the lessons from the case studies. Section 3 - the major issues facing service providers, including selection, metadata, usability, accessibility, management, and building user skills. Section 4 - the future, covering both technological developments such as the semantic web and portals, and organisational issues such as the changing role of the information professional.

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Abstract

Knowledge Architectures reviews traditional approaches to managing information and explains why they need to adapt to support 21st-century information management and discovery. Exploring the rapidly changing environment in which information is being managed and accessed, the book considers how to use knowledge architectures, the basic structures and designs that underlie all of the parts of an effective information system, to best advantage. Drawing on 40 years of work with a variety of organizations, Bedford explains that failure to understand the structure behind any given system can be the difference between an effective solution and a significant and costly failure. Demonstrating that the information user environment has shifted significantly in the past 20 years, the book explains that end users now expect designs and behaviors that are much closer to the way they think, work, and act. Acknowledging how important it is that those responsible for developing an information or knowledge management system understand knowledge structures, the book goes beyond a traditional library science perspective and uses case studies to help translate the abstract and theoretical to the practical and concrete. Explaining the structures in a simple and intuitive way and providing examples that clearly illustrate the challenges faced by a range of different organizations, Knowledge Architectures is essential reading for those studying and working in library and information science, data science, systems development, database design, and search system architecture and engineering.

Content

Section 1 Context and purpose of knowledge architecture -- 1 Making the case for knowledge architecture -- 2 The landscape of knowledge assets -- 3 Knowledge architecture and design -- 4 Knowledge architecture reference model -- 5 Knowledge architecture segments -- Section 2 Designing for availability -- 6 Knowledge object modeling -- 7 Knowledge structures for encoding, formatting, and packaging -- 8 Functional architecture for identification and distinction -- 9 Functional architectures for knowledge asset disposition and destruction -- 10 Functional architecture designs for knowledge preservation and conservation -- Section 3 Designing for accessibility -- 11 Functional architectures for knowledge seeking and discovery -- 12 Functional architecture for knowledge search -- 13 Functional architecture for knowledge categorization -- 14 Functional architectures for indexing and keywording -- 15 Functional architecture for knowledge semantics -- 16 Functional architecture for knowledge abstraction and surrogation -- Section 4 Functional architectures to support knowledge consumption -- 17 Functional architecture for knowledge augmentation, derivation, and synthesis -- 18 Functional architecture to manage risk and harm -- 19 Functional architectures for knowledge authentication and provenance -- 20 Functional architectures for securing knowledge assets -- 21 Functional architectures for authorization and asset management -- Section 5 Pulling it all together - the big picture knowledge architecture -- 22 Functional architecture for knowledge metadata and metainformation -- 23 The whole knowledge architecture - pulling it all together

LCSH

Information storage and retrieval systems / Management

Subject

Information storage and retrieval systems / Management

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Classification

303.48/33 22

DDC

303.48/33 22

Footnote

Rez. in: JASIST 58(2007) no.1, S.151-152 (R. Gazan): "Anyone who has ever struggled to describe social informatics to a skeptical colleague or a room full of students will appreciate this clear and well-organized introduction to the field. It is at once a literature review, a teaching guide, and an outreach manifesto for integrating the social aspects of information and communication technologies (ICTs) into system design, analysis, and research. The context of this book is of particular importance. Rob Kling founded social informatics as a research field, and led the creation of the Center for Social Informatics at Indiana University. Kling pinpoints 1996 as the year when his long-simmering ideas coalesced into social informatics, though in the Foreword, William H. Dutton argues that the birth date of the field was actually more than a decade earlier. Kling, Howard Rosenbaum, and Steve Sawyer worked on this book intermittently for years, but upon Kling's death in May 2003, Rosenbaum and Sawyer completed the work. Under the circumstances, the book could easily have become a festschrift or celebration of Kling's career, but the authors maintain tight focus on the findings and applicability of social informatics research throughout. While much of Kling's work is cited, and very little of it critiqued, overall there is a good balance and synthesis of diverse approaches to social informatics research. Creating a conceptual critical mass around an idea like social informatics is only the first phase in its evolution. The initial working definition of social informatics-"the interdisciplinary study of the design, uses and consequences of ICTs that takes into account their interaction with institutional and cultural contexts" (p. 6)-was developed at a seminal 1997 workshop, and background information about the workshop's participants and process is summarized in two brief appendices. The results of this workshop yielded a raft of empirical studies, and at this point in the development of social informatics, the authors' focus on applying and extending the results of these initial studies is particularly well-timed. The authors identify a disconnect between popular, professional, and scholarly discourse on how ICTs coevolve with organizations, institutions, and society, and they aim to bridge this gap by providing a "pointer to the practical value of the scholarship on organizational and societal effects of computerization" (p. 3).
The opening chapter provides a 10-page introduction to social informatics and identifies three high-level subdomains of the field: the normative, analytical, and critical orientations. Chapter 2 then narrows the focus to the social, technical, and institutional nature and consequences of ICTs, and provides a well-chosen review and analysis of social informatics research, mostly case studies of system implementations gone wrong. The recurring finding in these cases is that the social and institutional context of the system implementation was not sufficiently accounted for. In light of these concrete examples, the value and applicability of a social informatics perspective becomes clear. The chapters are organized exceptionally well, with bullet points and tables summarizing core ideas. One particularly good example of the organization of ideas is a table comparing designer-centric and social design views on the task of designing ICTs for workplaces (p. 42). Included are the different views of work, intended goals, design assumptions, and technological choices inherent in each design philosophy. Readers can immediately grasp how a social informatics perspective, as opposed to the more traditional designer-centric perspective, would result in significant differences in the design of workplace ICTs. The chapter titled, "Social Informatics for Designers, Developers, and Implementers of ICT Based Systems," provides an extremely focused introduction to the importance of social informatics for system builders, with more examples of large-scale system breakdowns resulting from failure to account for context, such as the 1988 destruction of a civilian passenger jet in the Persian Gulf by the USS Vincennes. However, many of the chapter subheadings have promising titles such as "ICTs Rarely Cause Social Transformations" (p. 28), and though the findings of several studies that reach this conclusion are reviewed, this section is but a page in length and no dissenting findings are mentioned; this seems insufficient support for such a substantial claim. Throughout the book, conclusions from different studies are effectively juxtaposed and summarized to create a sense of a cohesive body of social informatics research findings, which are expressed in a very accessible manner. At the same time, the findings are discussed in relation to their applicability to diverse audiences outside the social informatics field: system designers and developers, ICT policy analysts, teachers of technical curricula, and ICT professionals. Anticipating and addressing the concerns of such a diverse group of audiences outside the field of social informatics is an admirable but overly ambitious goal to achieve in a 153-page book (not counting the excellent glossary, references, and appendices). For example, the chapter on social informatics for ICT policy analysts includes approximately twenty pages of ICT policy history in the U.S. and Europe, which seems a luxury in such a small volume. Though it is unquestionably relevant material, it does not fit well with the rest of the book and might be more effective as a stand-alone chapter for an information policy course, perhaps used in tandem with the introduction.
In the authors' view, the primary means to more widespread acceptance of social informatics is to integrate it with the more traditionally technical curricula of ICT oriented students in computer science and related fields, and this is the focus of Chapter 5. Here the book delivers on its promise of providing a clear framework for both understanding and teaching social informatics. The goal is not simply to learn how to build systems, but to learn how to build systems that account for the context in which they are used. The authors prescribe field experience problem-driven learning techniques embedded in the needs of particular organizations, and a critical, reflexive orientation toward ICT design and construction. In a chapter endnote, the authors mention that a socia informatics perspective would also be useful to students in other fields such as communication and education, but that space limitations required a focus on computer science. Though an understandable choice, if the goal is to convince those outside the field of the value of a social informatics perspective, it would seem natural to include management or economics curricula as fertile ground to analyze some of the tangible effects of a failure to account for the social context of system implementations. Chapter 6 is something of an outreach manifesto, a treatise on communicating social informatics research to professional and research communities, and an explicit call for social informatics researchers "to shoulder the responsibility for communicating the core of social informatics . . . to ICT professionals and other research communities" (pp. 106-107). The authors are not shy about framing social informatics less as a research field and more as an up-and-coming competitor in the marketplace of ICT-oriented ideas; achieving more widespread acceptance of social informatics is presented almost as a sales and marketing challenge, the goal being "getting to yes" in the minds of ICT professionals. It is an effective presentation strategy, but one that comes with a cost.

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Date

22. 3.2008 12:21:28

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Abstract

Developers of digital media require new skills in information design. Information designers developing web sites, software or online system interfaces, games and other digital media often overlook critical steps to ensure the usability of their product. This book introduces readers to both the theory and practice of the use of scenarios to create usable information spaces. Through practical applications - such as step-bystep guidelines for scenario development and case studies with analysis tools - the book outlines crucial steps to develop user and use scenarios to achieve competencies for and tools to implement prescribed tasks for user-oriented information design.

Content

Key Features - Provides practical applications for theoretical concepts - Illustrates concepts with case studies - Reinforces content with end of chapter exercises - Develops strategies for scenario-based planning - Emphasises user-oriented information design techniques The Authors Dr Rice-Lively is Associate Dean of the School o£ Information, University of Texas at Austin, USA, and has worked in library and information services for over 25 years. Dr Chen is also based at the School of Information at the University of Texas. He teaches courses in multimedia design and human information interaction. Readership Information architects, information system designers, web designers and web-based course developers; it will also be of interest to Schools of Library and Information Studies, Computer Science and Computing Design Schools, academic and technical libraries. Contents Introduction - utility of scenario-based information design, book overview Part I: Practical theories Framework and fundamentals; Individuais and organisations, cognitive and ecological approaches; Communication among management, employees, customers, and system designers Part II: Theoretical Practices Knowledge management; Presentation of ideas; Examination of ideas; Lifecycle of ideas; Prototyping and time management; System competition

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Abstract

This book constitutes the refereed proceedings of the 7th European Conference on Research and Advanced Technology for Digital Libraries, ECDL 2003, held in Trondheim, Norway in August 2003. The 39 revised full papers and 8 revised short papers presented were carefully reviewed and selected from 161 submissions. The papers are organized in topical sections on uses, users, and user interfaces; metadata applications; annotation and recommendation; automatic classification and indexing; Web technologies; topical crawling and subject gateways; architectures and systems; knowledge organization; collection building and management; information retrieval; digital preservation; and indexing and searching of special documents and collection information.

Content

Inhalt: Uses, Users, and User Interaction Metadata Applications - Semantic Browsing / Alexander Faaborg, Carl Lagoze Annotation and Recommendation Automatic Classification and Indexing - Cross-Lingual Text Categorization / Nuria Bel, Cornelis H.A. Koster, Marta Villegas - Automatic Multi-label Subject Indexing in a Multilingual Environment / Boris Lauser, Andreas Hotho Web Technologies Topical Crawling, Subject Gateways - VASCODA: A German Scientific Portal for Cross-Searching Distributed Digital Resource Collections / Heike Neuroth, Tamara Pianos Architectures and Systems Knowledge Organization: Concepts - The ADEPT Concept-Based Digital Learning Environment / T.R. Smith, D. Ancona, O. Buchel, M. Freeston, W. Heller, R. Nottrott, T. Tierney, A. Ushakov - A User Evaluation of Hierarchical Phrase Browsing / Katrina D. Edgar, David M. Nichols, Gordon W. Paynter, Kirsten Thomson, Ian H. Witten - Visual Semantic Modeling of Digital Libraries / Qinwei Zhu, Marcos Andre Gongalves, Rao Shen, Lillian Cassell, Edward A. Fox Collection Building and Management Knowledge Organization: Authorities and Works - Automatic Conversion from MARC to FRBR / Christian Monch, Trond Aalberg Information Retrieval in Different Application Areas Digital Preservation Indexing and Searching of Special Document and Collection Information

LCSH

Digital libraries / Europe / Congresses

Subject

Digital libraries / Europe / Congresses