Etkin, C.: Creating a core knowledge for electronic reference services (1995/96)
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- Abstract
- Organizational restructuring at Western Kentucky University's Helm-Cravens Library resulted in the consolidation of the service points of the Science Library, Government Documents, and Reference into one centralized Reference Center. This created an environment of information overload and technostress for reference librarians. To help remedy this situation, a core knowledge for electronic reference services for all reference desk personnel was established and a new training programme was implemented. All staff who serve at the reference desk were surveyed to determine which electronic resources should become part of the core electronic knowledge. The results of this survey are tabulated. Describes the intensive training programme undertaken once the core item list was established. The programme has enbaled all reference librarians to lead patrons to pertinent resources
