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Anderson, C.R.: Online ready reference in the public library (1989)
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- Source
- Questions and answers: strategies for using the electronic reference collection
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Diodato, V.P.: Online ready reference in academic libraries : current practices and a review of planning issues (1989)
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- Source
- Questions and answers: strategies for using the electronic reference collection
-
¬The publishing and review of reference sources (1987)
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Durrance, J.C.: Information needs : old song, new tune (1989)
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- Abstract
- The challenge facing the library profession is not only to learn how to identify information needs, but also to create new services and reshape existing service delivery patterns around them. Provides a brief examination of the literature of information needs and information seeking behaviour. Examines problems arising from meeting information needs in an electronic age, and describes a few societal changes that directly affect the way libraries attempt to meet information needs. Emphasises that the challenge of the 1990s is to design research that will help librarians and the information systems with which they work to anticipate a wide range of information needs.
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Information brokers and reference services (1989)
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- Series
- Reference librarian; no.22
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Papendieck, A.: Organisation des Auskunftsdienstes in öffentlichen Bibliotheken (1982)
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- Series
- Lehrbriefe Auskunftsdienst; 1) (Dbi-Materialien; 22
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Stevens, N.D.: ¬The importance of the verb in the reference question (1988)
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- Source
- Reference librarian. 1988, no.22, S.241-244
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Nawe, J.: How significant is nonverbal communication in the reference interview? : An overview (1989)
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- Source
- Maktaba. 11(1989), no.1, S.19-22
