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Kuhlthau, C.C.: Developing a model of the library search process : cognitive and affective aspects (1988)
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Dommer, J.M.; McCaghy, M.D.: Techniques for conducting effective search interviews with thesis and dissertation candidates (1982)
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Kent, E.L.: ¬The search interview (1984)
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Somerville, A.N.: ¬The pre-search reference interview : a step by step guide (1982)
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Auster, E.; Lawton, S.B.: Search interview techniques and information gain as antecedents of user satisfaction with online bibliographic retrieval (1984)
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Planning for online search service in sci-tech libraries (1981)
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Ingwersen, P.; Johansen, T.; Timmermann, P.: User-librarian negotiations and search procedures : a progress report (1980)
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Kuhlthau, C.C.: Longitudinal case studies of the information search process of users in libraries (1988)
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Sieburth, J.F.: Online search services in the academic library : planning, management, and operation (1988)
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-
Derr, R.L.: Information seeking expressions of users (1984)
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- Abstract
- Five types of information seeking expressions of users are identified by an analysis of a sample of such expressions and of analogous expressions in another social context. The treatment of these expressions in the literature of information retrieval is reviewed. two recommendations are offered: (1) information specialists should call questions 'questions,' requests 'requests,' statements 'statements,' commands 'commands,' and truncated expressions 'truncated expressions,' and (2) both the search interview and the search itself should focus upon user questions
-
Information brokers and reference services (1989)
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- Series
- Reference librarian; no.22
-
Smith, K.F.: POINTER vs. Using Government publications : where's the advantage? (1989)
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- Abstract
- POINTER is a microcomputer program and expert system that simulates the advice of a government documents librarian suggesting the use of particular reference books. Using Government publications is a 2 volume work which identifies search strategies and sources of information for handling many specific topics and types of questionsassociated with federal documents. A comparison of these 2 reference aids reveals advantages and disadvantages of each as well as the difficulty of developing a conceptual framework for federal document research.
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Micco, M.; Smith, I.: Designing a workstation for information seekers (1989)
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- Abstract
- Reports on research into the use of new technologies in providing more sophisticated delivery systems where the services of skilled reference librarians are not available. Describes a workstation equipped with a CD-ROM jukebox of reference books and vocabulary control tools on laser discs with keyword access. The user interface will include an expert system to guide users in selecting the types of material and in developing the best search strategy by mapping the terms selected by the users to contolled vocabularies. Searches will be narrowed or broadened as appropriate. The system will also be designed to connect to a full service integrated library network enabling the user to access the on-line card catalogue, check circulation and perform interlibrary loans.
-
Papendieck, A.: Organisation des Auskunftsdienstes in öffentlichen Bibliotheken (1982)
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- Series
- Lehrbriefe Auskunftsdienst; 1) (Dbi-Materialien; 22
-
Stevens, N.D.: ¬The importance of the verb in the reference question (1988)
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- Source
- Reference librarian. 1988, no.22, S.241-244
-
Nawe, J.: How significant is nonverbal communication in the reference interview? : An overview (1989)
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- Source
- Maktaba. 11(1989), no.1, S.19-22
