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Durrance, J.C.: Information needs : old song, new tune (1989) 0.04

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Abstract: The challenge facing the library profession is not only to learn how to identify information needs, but also to create new services and reshape existing service delivery patterns around them. Provides a brief examination of the literature of information needs and information seeking behaviour. Examines problems arising from meeting information needs in an electronic age, and describes a few societal changes that directly affect the way libraries attempt to meet information needs. Emphasises that the challenge of the 1990s is to design research that will help librarians and the information systems with which they work to anticipate a wide range of information needs.
Footnote: Excerpt from 'Rethinking the Library in the Information Age', vol.2, a study conducted by the US Department of Education, Office of Library Programs, Oct. 88.

Kibirige, H.M.: Computer-assisted reference services : what the computer will not do (1988) 0.02

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Robinson, J.: Education and training for computer based reference services : a case study (1980) 0.02

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Theme: Computer Based Training

Bourne, C.P.; Robinson, J.: Education and training for computer based reference services : review of training efforts to date (1980) 0.02

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Theme: Computer Based Training

Tifft, R.: ¬The growth and development of information and referral in library services : a selective history and review of some recent developments (1988) 0.01
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Abstract

Community information systems originated with the field of social services but was soon adapted by public libraries in the 60s. Because it is a recent development in library services, there have been a wide range of interpretations as public libraries have attempted to incorporate these services into the more traditional library services. Presents a selective overview of the history of community information services and a review of current developments in the field.
Smith, D.E.: Reference expert systems : humanizing depersonalized service (1989) 0.01
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Abstract

The delivery of library reference service can be practically supplemented through the appropriate incorporation and use of software tools commonly reffered to an expert system. The level of support such systems can affort the reference service organisation is dependent on the degree of complexity characteristic of the rule-based programming techniques used to develop a particular system and the size of its knowledge data base. Since most expert systems are designed to simulate the process of problem-solving practiced by an expert in a given field, an expert system designed to fully emulate library reference work must have the potential to respond to a wide subject range of questions with varying degrees of response adequacy. Describes a microcomputer-based reference expert-type system.
Parrott, R.: Simulation of the reference process : Part 2: REFSIM, an implementation with expert and ICAI modes (1989) 0.01
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Abstract

Exploring the advantages of a simulation (rather than expert systems) approach to designing a system to relieve reference desk overload. REFSIM can simulate a reference librarian, a teacher of reference librarians and a client, singly or in combination. It has an expert system consultation mode and several Intelligent Computer-Assisted Instruction (ICAI) modes. The components and architecture of REFSIM are described. Details, including a sample transaction, are given for the expert system mode, wich is to be used for consultation by library clients. An overview is supplied for 2 ICAI modes, wich can be used to instruct clients or train reference librarians.

Object

ICAI (Intelligent Computer Assisted Instruction)

Christ, P.: Vom Verwaltungsroboter zum 'Medium'? : der 'offene Computer' in Böblingen (1989) 0.01

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Information brokers and reference services (1989) 0.01

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Series: Reference librarian; no.22

Papendieck, A.: Organisation des Auskunftsdienstes in öffentlichen Bibliotheken (1982) 0.01

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Series: Lehrbriefe Auskunftsdienst; 1) (Dbi-Materialien; 22

Stevens, N.D.: ¬The importance of the verb in the reference question (1988) 0.01

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Source: Reference librarian. 1988, no.22, S.241-244

Nawe, J.: How significant is nonverbal communication in the reference interview? : An overview (1989) 0.01

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Source: Maktaba. 11(1989), no.1, S.19-22

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