Search (897 results, page 1 of 45)

  • × theme_ss:"Informationsdienstleistungen"
  1. Ulrich, P.S.: Collaborative Digital Reference Service : Weltweites Projekt (2001) 0.13 
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    Date
    20. 4.2002 17:30:22
  2. Schaefer, M.T.: Internet information retrieval for libraries : four keys & sites that use them (1998) 0.13 
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    Abstract
    Provides illustrative examples of the methods, tools and resources that enable librarians, information specialists and end users to make the most of the WWW. The 4 key factors that facilitate access are location, evaluation, organization and communication. Outlines how a number of sistes make use of these factors. Describes: the Internet Library for Librarians, Argus Clearinghouse's Digital Librarian's Award; FEDSTATS, the University Library System, chines University of Hong Kong, the WWW Virtual Library, the Finnish Virtual Library Project, and BIBNET
    Date
    22. 2.1999 13:19:44
    Source
    Information retrieval and library automation. 33(1998) no.8, S.1-3
  3. Chowdhury, G.G.: Digital libraries and reference services : present and future (2002) 0.12 
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    Abstract
    Reference services have taken a central place in library and information services. They are also regarded as personalised services since in most cases a personal discussion takes place between a user and a reference librarian. Based on this, the librarian points to the sources that are considered to be most appropriate to meet the specific information need(s) of the user. Since the Web and digital libraries are meant for providing direct access to information sources and services without the intervention of human intermediaries, the pertinent question that appears is whether we need reference services in digital libraries, and, if so, how best to offer such services. Current digital libraries focus more on access to, and retrieval of, digital information, and hardly lay emphasis on the service aspects. This may have been caused by the narrower definitions of digital libraries formulated by digital library researchers. This paper looks at the current state of research in personalised information services in digital libraries. It first analyses some representative definitions of digital libraries in order to establish the need for personalised services. It then provides a brief overview of the various online reference and information services currently available on the Web. The paper also briefly reviews digital library research that specifically focuses on the personalisation of digital libraries and the provision of digital reference and information services. Finally, the paper proposes some new areas of research that may be undertaken to improve the provision of personalised information services in digital libraries.
  4. Lüdtke, H.: Secret Patrons, Invisible Users : Digital Reference @ Your Library: Fundstücke einer nicht nur virtuellen Erkundung in den USA (2004) 0.12 
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    Abstract
    Hat man die elektronische Barriere der Joseph-Regenstein-Bibliothek an der University of Chicago dank der gewährten library privileges erst einmal passiert, weist ein mustergültig platziertes, weithin sichtbares Schild in das Zentrum des Erdgeschosses: »Ask a librarian!« Es herrscht reger Betrieb, alle Opac- und Internet-Terminals sind besetzt. Am Auskunftsplatz aber zeigt sich nur selten ein Besucher. Gibt es keine Fragen? Dieser Eindruck täuscht! Oder vielmehr: Dies ist nicht das vollständige Bild.
    Date
    22. 3.2004 14:50:05
    Footnote
    Mit einer Zusammenstellung: Facets of Quality for Digital reference"
  5. Sloan, B.: Service perspectives for the digital library remote reference services (1998) 0.11 
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    Abstract
    Explores the roles of the librarian and of the service perspective in the digital library environment, focusing on the collaboration between librarians and users where the librarian and user are not collocated. Discusses the role of the librarians as outlined in the literature on digital libraries, examines some studies of the service perspective in the digital library, surveys existing initiatives in providing library services electronically, and outlines potential service perspectives for the digital libraries
    Source
    Library trends. 47(1998) no.1, S.117-143
  6. Tenopir, C.; Ennis, L.: ¬The digital reference work of academic libraries (1998) 0.11 
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    Abstract
    Reports a survey of all academic members of the Association of Research Libraries in the 4th quarter of 1997 which examined how academic libraries incorporate electronic information sources into their reference activities and the effects on libraries services. There was a response rate of 68 per cent, Compares results surveys carried out in 1991 and 1994. The survey covered: numbers of computers access options (intermediary, end user online, CD-ROM locally loaded databases or those accessible through the library catalogue and the Internet. There is a trend away from print resources, particularly indexing and abstracting materials, and away from CD-ROM LANs and local loading of databases towards remote online resources
    Source
    Online. 22(1998) no.4, S.22-28
  7. Nicholas, D.; Huntington, P.; Jamali, H.R.; Rowlands, I.; Fieldhouse, M.: Student digital information-seeking behaviour in context (2009) 0.10 
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    Abstract
    Purpose - This study provides evidence on the actual information-seeking behaviour of students in a digital scholarly environment, not what they thought they did. It also compares student information-seeking behaviour with that of other academic communities, and, in some cases, for practitioners. Design/methodology/approach - Data were gathered as part of CIBER's ongoing Virtual Scholar programme. In particular log data from two digital journals libraries, Blackwell Synergy and OhioLINK, and one e-book collection (Oxford Scholarship Online) are utilized. Findings - The study showed a distinctive form of information-seeking behaviour associated with students and differences between them and other members of the academic community. For example, students constituted the biggest users in terms of sessions and pages viewed, and they were more likely to undertake longer online sessions. Undergraduates and postgraduates were the most likely users of library links to access scholarly databases, suggesting an important "hot link" role for libraries. Originality/value - Few studies have focused on the actual (rather than perceived) information-seeking behaviour of students. The study fills that gap.
    Date
    23. 2.2009 17:22:41
  8. Watstein, S.: Reference service in a digital age (1998) 0.10 
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    Abstract
    Reports on a workshop entitles 'Reference services in a digital age' held on 11 Jan 1998 at the ALA Midwinter Conference. Briefly notes the issues addressed, including: the skills needed by 'cyber' reference librarians; possible competition with Internet answering services; reference librarians' responsibility for the quality of the service in a digital environment; and the likely neglect of physical resources on library shelves
    Source
    Library hi tech news. 1998, no.152, S.5-6
  9. Snyder, H.; Davenport, E.: Costing and pricing in the digital age : a practical guide for information services (1997) 0.09 
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    Footnote
    Rez. in: Electronic library 16(1998) no.5, S.342-343 (B. Loughridge)
    Imprint
    London : Library Association
  10. Brattli, T.: Fagreferentkonferansen 1998 : nettbaserte bibliotektjenester (1998) 0.09 
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    Abstract
    Reports on the conference arranged by Tromso University Library in March 1998. O. Husby described BIBSYS Digital Library, a project aimed at collections, coordinated access to external collections, and integration with the BIBSYS database. H. Geleijnse outlined Tilburg University Library's digital document services. L. Longva presented Tromso University Library, and J.E. Roed Oslo University's new library. J. Hakala described the Nordic Metadata Project. Representatives from journal agents, publishers and libraries discussed electronic journals
    Footnote
    Übers. d. Titels: The subject specialists' conference 1998: netbased library services
  11. Lankes, R.D.; Collins, J.W.; Kasowitz, A.S.: Digital reference service in the new millennium : planning, management, and evaluation (2000) 0.09 
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    Series
    The new library series; 6
  12. Lukasiewicz, A.: Exploring the role of digital academic libraries : changing student needs demand innovative service approach (2007) 0.08 
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    Abstract
    Purpose - The purpose of this paper is to argue that in order to remain a dynamic and important part of the university, academic librarians must embrace change and create digital libraries that offer innovative reference services and other cutting edge digital products such as podcasting and wikis. Design/methodology/approach - An examination of current research in the field. Findings - America Online Instant Messenger (AOL IM) has the potential to be used for reference chat, and more scholarship should be done in this area. Wikis and podcasting also have the potential to innovate service. Focused efforts through scholarship and implementation of new technological tools will ensure that librarians remain dynamic in the creation of digital libraries. Originality/value - An in-depth discussion of podcasting, wikis, and virtual reference in the context of the academic library.
    Content
    Beitrag eines Themenheftes "Voices of the new library professionals"
    Source
    Library review. 56(2007) no.9, S.821-827
  13. Rusch-Feja, D.: Digital libraries : Informationsform der Zukunft für die Informationsversorgung und Informationsbereitstellung? (1999) 0.08 
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    Content
    Inhalt: 1.0 Digital Library - Bezeichnung und Deutungsschwierigkeiten - 1.1 Der Begriff und seine Herkunft - 1.2 Verbreitung und Veränderung in der Bedeutung - 1.3 Abgrenzung zu Electronic Library, Traditional Llibrary und Informationssystem (im herkömml.Sinn) - 1.4 Virtuelle Bibliothek - 2.0 Die ersten Digital Libraries - 2.1 Erste Forschungsaufträge für die digitale Bibliotheken - 3.0 Förderung der Digital Libraries
  14. Lochore, S.: How good are the free digital reference services? : a comparison of library-based and expert services (2004) 0.08 
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    Abstract
    Reports on a small-scale experiment designed to assess the performance of the freely available digital reference services. Ten questions - five purely fact-finding, and five on the subject of political affairs - were submitted to three digital reference services (DRS), namely, AllExperts, Ask a Librarian, and UCLA E-Mail Reference Service. The findings show that DRS deliver generally accurate information although the time taken to do so varies both between services and within a particular service. The collaborative nature of such endeavours is also likely to continue as individual institutions seek to limit the expense they incur. Instructing users on how to find information independently has always been one of the hallmarks of academic reference services, and this has to be given priority in a digital environment.
    Source
    Library review. 53(2004) no.1, S.24-29
  15. Lewis, K.M.; DeGroote, S.L.: Digital reference access points : an analysis of usage (2008) 0.08 
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    Abstract
    Purpose - The purpose of this paper is to show how an academic library added access points to its digital reference service outside its traditional library web pages (e.g. online catalog, subscription databases). It seeks to determine whether, how, and to what extent these access points were used by patrons. Design/methodology/approach - Almost 1,200 chat, e-mail, and instant message digital reference transactions were examined. The data collected included: status of user; format by which questions were submitted (chat, e-mail, IM); subject area of the question; type of question, and the access point from which the patron submitted the question. The data were analyzed using SPSS statistical software. Findings - Patrons used the access points in external resources over 25 per cent of the time. They took advantage of the access points as their research needs arose. An increase in the amount of reference transactions received was observed after the addition of the external access points. Practical implications - This study may be useful in planning, administering, and staffing digital reference services. Originality/value - This is currently the only comprehensive study that has examined digital reference transactions in multiple formats, the correlation between access point and information need, and the impact of adding access points to digital reference in external resources.
  16. Janes, J.; Hill, C.; Rolfe, A.: Ask-an-expert services analysis (2001) 0.08 
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    Abstract
    This article discusses the history and emergence of non-library commercial and noncommercial information services on the World Wide Web. These services are referred to as "expert services," while the term "digital reference" is reserved for library-related on-line information services. Following suggestions in library and information literature regarding quality standards for digital reference, researchers make clear the importance of developing a practicable methodology for critical examination of expert services, and consideration of their relevance to library and other professional information services. A methodology for research in this area and initial data are described. Two hundred forty questions were asked of 20 expert service sites. Findings include performance measures such as response rate, response time, and verifiable answers. Sites responded to 70% of all questions, and gave verifiable answers to 69% of factual questions. Performance was generally highest for factual type questions. Because expert services are likely to continue to fill a niche for factual questions in the digital reference environment, implications for further research and the development of digital reference services may be appropriately turned to source questions. This is contrary to current practice and the emergence of digital reference services reported in related literature thus far.
  17. Mood, T.A.: Of sundials and digital watches : a further step toward the new paradigm of reference (1994) 0.08 
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    Abstract
    The new paradigm of reference, in which the reference librarian becomes a consultant more than a quick-answer specialist, needs to be stretched, Mood advocates. Rather than assisting people with their research, the reference librarian needs to do the research for them. After an interview to assess the user's needs, the librarian searches various print and nonprint access tools, then presents to the patron a bibliography of sources and - possibly - copies of articles and books. This new approach to reference is needed because of both the increasing complication of libraries, with their myriad computer access points to information, and the increasing number of patrons who want information but do not want to learn how to retrieve it. This change in library reference can be implemented with better signage, more prepackaging of information, and an increased knowledge of the local community's information needs
    Source
    Reference services review. 22(1994) no.3, S.27-32
  18. Heller, L.: Literatur- und Informationsversorgung in der Spitzenforschung (2009) 0.08 
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    Abstract
    Zentrale Erwerbung von wissenschaftlichen Informationsressourcen im Netz der virtuellen Hybridbibliothek der Max-Planck-Gesellschaft »Excellent Information Services for Excellent Research« ist das Motto der Anfang 2007 gegründeten Max Planck Digital Library (MPDL). Diese ambitionierte Leitlinie würdigt die Relevanz eines modernen wissenschaftlichen Informationsmanagements für eine exzellente Spitzenforschung. Mit Gründung der MPDL wurde in der Max-Planck-Gesellschaft (MPG) ein entscheidender Schritt zur zentralen Unterstützung eines bisher weitgehend dezentralen Informationsversorgungsnetzes gegangen. Die Entscheidung zu einer Kombination aus zentraler und dezentraler Informationsversorgung trägt den Veränderungen Rechnung, die sich durch die Möglichkeiten der digitalen Welt ergeben haben. Intention der Neugründung ist jedoch nicht, ein unter der Prämisse der Institutsautonomie etabliertes, wohl durchdachtes Literatur- und Informationsversorgungssystem sukzessive durch eine zentrale Einheit abzulösen, sondern gemäß der Maxime der Subsidiarität Stärken von dezentralen und von zentralen Einheiten zu einem effizienten Gesamtsystem zu ergänzen. Der vorliegende Artikel skizziert das Netz der Informationsversorgung in der MPG mit dem Schwerpunkt auf der Versorgung mit elektronischen Medien des institutsübergreifenden Bedarfs. Dieser Schwerpunkt kennzeichnet eines der Hauptarbeitsfelder der MPDL, deren weitere Services und Arbeitsfelder kontextgebunden und ausgewählt vorgestellt werden sollen?
    Date
    22. 7.2009 13:40:29
  19. McCrea, R.: Evaluation of two library-based and one expert reference service on the Web (2004) 0.08 
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    Abstract
    It has become increasingly common for libraries to provide a reference service which operates via e-mail or through online forms. This paper compares the performance of three digital reference services available on the World Wide Web, namely, AllExperts, Ask a Librarian, and Internet Public Library (a fourth service, Ask Bob, was included initially but eventually excluded). The online digital reference/"expert" services are generally very effective; most provide an answer within three days, and include suggestions for sources of further information. Although the general response rate from all the services was good, library-based services were found to be more trustworthy since they provided the answers together with the sources.
    Object
    Internet Public Library
    Source
    Library review. 53(2004) no.1, S.11-16
  20. Joint, N.: Virtual reference, Second Life and traditional library enquiry services : ANTAEUS (2008) 0.08 
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    Abstract
    Purpose - The purpose of this paper is to examine recent thinking about reference services and library use of virtual reference (VR) software, in order to put into context the value of advanced social networking technologies such as Second Life to libraries and their users. Design/methodology/approach - A brief review of the main developments in the recent history of VR, combined with a comparison of the relevant features in common between generic VR packages and Second Life. Findings - That the key weaknesses of established VR services are also found in Second Life, but that these weaknesses should be readily overcome as technical advances are made and librarians clarify to software providers the type of functionality they require from their services. Research limitations/implications - The need for a higher level of complex authentication functionality, as necessitated when combining digital library subscription services with interactive virtual library environments, is outlined and defined. This is a fertile area for service provider research and development. Practical implications - The practical benefits of VR and Second Life services to libraries will be limited until the authentication issues summarised in this paper are addressed. Originality/value - The paper attempts to enlarge the literature on Second Life by discussing this recent innovation in terms of the broader historical context against which such digital library services have evolved. In particular, it points out the ironic similarity between digital reference environments and declining traditional reference services, which both are disadvantaged by their "distance" from core, authenticated digital library content.
    Source
    Library review. 57(2008) no.6, S.416-423

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