Davenport, E.; Procter, R.; Goldenberg, A.: Distributed expertise : remote reference service on a metropolitan area network (1997)
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- Abstract
- Discusses the nature of reference work and the role of reference librarians in digital libraries where many users serve themselves by means of the Bath ISI Data Service (BIDS) and other free-at-point-of-use information services which emulate the Bath service (MIDAS, EDINA). Considers how the concept of the 'reference desk' can be defined where points of presence for both users and librarians are distributed. Reports results of research, undertaken in Edinburgh, Scotland, to explore these issues in the context of the enhanced regional communications available through EaStMAN (Edinburgh and Stirling Metropolitan Area Network). The project involved the BIOSIS Abstracts service hosted by the EDINA consortium and linked 3 university libraries (Edinburgh University, Heriot-Watt University and Napier University). Investigated the experiences of users and the work patterns of librarians and related these to the design rationale of a prototype WWW based network reference consultation support system. Focused on types of user problems end expert responses across various media and genres of interaction. The pilot service is schedules to start in Autumn 1997 and a future report of its use is planned
- Source
- Electronic library. 15(1997) no.4, S.271-278
