Search (2 results, page 1 of 1)

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Abstract

An analysis of transaction logs from an academic library online catalog describes instances in which users have tried both controlled and uncontrolled (title keyword) vocabulary subject access during the same search session. Eight hypotheses were tested. Over 6.6% of all dial access search sessions contained both methods of subject access. Over 58% of the isolated sessions began with an uncontrolled vocabulary attempt. Over 76% contained only one vocabulary shift. On average, user persistence was greater during controlled vocabulary search logs, but search output was greater during uncontrolled vocabulary search logs. Several recommendations regarding catalog design and instruction are made.

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Abstract

This article reports on a low-cost study of the transaction log of an online public access catalog at an academic library. The three goals of the study were to determine failure rates, to study usage patterns, and to investigate problable causes of patron problems when using the OPAC. The study found that failure rates (defined as those searches that produced zero hits) of approximately 40% are common, and that usage patterns and failure rates do not vary greatly over time or from terminal to terminal, but that the distribution of probable causes of user problems varies significantly from terminal to terminal