Huntington, P.; Nicholas, D.; Homewood, J.; Polydoratou, P.; Gunter, B.; Russell, C.; Withey, R.: ¬The general public's use of (and attitudes towards) interactive, personal digital health information and advisory services (2004)
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- Abstract
- Examines statistically the public's use and attitudes towards interactive and personal health services via an online questionnaire survey and enhances these data with an expert assessment of a number of consumer health sites and their services. Over a period of three weeks more than 1,300 people responded to an online questionnaire produced by The British Life and Internet Project. Of the respondents, 81 per cent were British. The likely potential uptake figure for support group participation among Internet health users is about 20 per cent while around 11 to 13 per cent will go online to describe a medical condition. Those in poor heath were approximately ten to 13 times more likely to have participated in an online support group. Those aged over 65 were four times as likely to e-mail their doctor. More positive health outcomes were associated with those respondents that participated in online support groups and the least number of health outcomes were associated with those people that maintained e-mail contact with a doctor or surgery.
Huntington, P.; Nicholas, D; Gunter, B.; Russell, C.; Withey, R.; Polydoratou, P.: Consumer trust in health information on the web (2004)
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- Abstract
- In the case of health information the quality and authenticity of the digital information have always been a matter of major concern for health and information professionals. This paper seeks to explore these concerns from the consumers' perspective. It addresses issues around the consumers' trust of health information. An online questionnaire was used to gather the data. Over a period of three weeks more than 1,300 people responded to the online questionnaire produced by The British Life and Internet Project: 81 per cent or 997 of the respondents were from the UK. A major finding was that half the respondents believed only some or even none of the health information found on the web and 45 per cent said that they had found misleading health information. This was found to be truer for respondents who surfed around. Thus respondents who used five or more sites to inform them were more likely to have found misleading information. Finally, data are presented to show that data collected from another independent study, conducted on behalf of the Department of Health, come to many of the same conclusions.
