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Gardner, R.J.: ¬The ten commandments for library customers (1975)
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Lynch, M.J.: Reference interviews in public libraries (1978)
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- Source
- Library quarterly. 48(1978), S.119-142
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Lynch, M.J.: Reference interviews in public libraries (1978)
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- Source
- Library quarterly. 38(1978), S.119-142
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House, D.E.: Reference efficiency or reference deficiency (1974)
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- Library Association record. (1974), S.222-223
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Gelfand, M.A.: New York Metropolitan reference and research library agency (METRO) (1977)
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- Source
- The Bowker annual of library and book trade information. 22nd ed
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Allan, A.: Library malpractice suit : could it happen to you? (1976)
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Boucher, V.: Nonverbal communication and the library reference interview (1976)
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¬The librarian and reference service (1977)
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- Series
- Contributions to library literature
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Brown, C.: Einsteigen ins Geschäft : Wirtschaftsauskünfte einer amerikanischen public library (1972)
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Galvin, T.J.: Case studies and case method (1970)
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- Source
- Encyclopedia of library and information science. vol.4
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Thun, H.-P.: "At your fingertip"? : Auskunfts- und Informationsdienst bei uns noch Entwicklungsland (1970)
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- Bücherei und Bildung. 22(1970), S.63-71
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Standards for reference services in public libraries (1970)
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- Library Association record. 72(1970), S.53-
