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  • × theme_ss:"Informationsdienstleistungen"
  1. Havener, W.M.: Answering ready reference questions : print versus online (1990) 0.14 
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    Abstract
    Reports the findings of an experiment designed to compare on-line data bases and equivalent printed versions in 1 area of reference services, the answering of ready reference questions. 68 reference librarians searched for answers to the same set of 12 questions using either print or on-line sources. Details of the questions are given. In the case of conceptual questions on-line proved faster than print, particularly for 2-concept questions, and the increased speed was not at the expense of accuracy. In the case of factual questions, print sources proved to be considerably faster than on-line. Suggests 2 guidelines: when bibliographic information is available in both print and on-line formats, on-line should be the tool of choice, particularly for multi-concept questions; simple factul questions can be answered more quickly using printed sources.
    Source
    Online. 14(1990) no.1, S.22-28
  2. Auster, E.; Lawton, S.B.: ¬The negotiation process in on-line bibliographic retrieval (1979) 0.06 
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  3. Dawson, A.; Peña McCook, K. de la: Trends affecting the roles of reference librarians (1996) 0.04 
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    Abstract
    Reviews societal and general library trends in relation to roles of reference staff in libraries. Describes 4 trends that characterize the substance of future directions of front line reference librarians: contextual perceptions; technological competence; a human dimension; and creativity and innovation. Front line reference librarians must be astute environmental scanners, technological wizards, sensitive, proactive, advocates of diverse library users, and creative innovators of information delivery systems
  4. Rettig, J.: Academic reference service astride a fault line (1993) 0.04 
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  5. Basch, R.: May I help you? : Customer service beyond. (1990) 0.04 
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    Abstract
    Analyses the response of a customer service and user's problems. The following on-line services and data basae producers were surveyed: Mead Data Control. DIALOG Information Services, Information Access Company, Data-Star, and NewsNet. Official customer services are provided in a variety of ways. In smaller and geographically dispersed organisations several services sponsor user groups and gatherings.
  6. Dearie, T.N.; Perez, A.J.: Traditional access to the library via telephone service (1992) 0.03 
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    Abstract
    Telephone reference service at the California Univ. at San Diego Central Library hab become problematic in recent years due to increased volume of patron demand, both in person and on the telephone. In order to meet the demand the library established a separate information desk service which became the first line of service for incoming telephone callers. Reports a survey conducted in 1991 by information and reference desk staff to see how well this arrangement was meeting the needs of primary patrons. Details steps taken to correct shortcomings
  7. Kuhlen, R.: Transfer and transformation of information : overcoming pragmatic difficulties in contemporary online information systems (1988) 0.03 
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    Abstract
    A theoretical approach to information transfer understood as the transformation of knowledge into information is presented. The main components of this information value-adding process are discussed. The success of the trans-formation process is highly dependent on the pragmatic components of the underlying information system such as problem analysers and individual user models. The information industry and information science must make a joint effort, with respect to both research and appropriate training, to overcome the pragmatic deficiencies of current on-line information systems.
  8. Carbone, J.J.: Small public libraries : suggestions for reference service improvement (1988) 0.03 
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    Abstract
    Small public libraries can improve their reference effectiveness. By establishing a strong, integrated, 'low-profile' community information service, as well as the development of a modest on-line searching service, the small public library can go beyond its own walls to reinforce its status as the primary outlet for knowledge and research in the community.
  9. Webber, S.A.E.: Priced business information services from the public sector : will they succeed? (1990) 0.03 
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    Abstract
    Looks at the position of priced information services within publicly funded libraries and information units, with particular emphasis on the UK. Priced information services are defined as services which involve an information officer or librarian searching in printed, on-line or other sources to answer a specific enquiry, and requiring a fee for that search (which may or may not cover costs). After examining the current position and trends, looks at the growth of private sector information services and debates their likely impact on the overall availability of information to the public.
  10. Manikowski, D.: Communication and the referral interview (1994) 0.03 
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    Abstract
    Presents a 3-part model for the referral transaction based on the '3C's' training model used by INFO LINE of Los Angeles. Explains what happens during the contact, clarification and closure stages of a referral interview, and offers practical tips on each. Also discusses handling problem clients and looks in some detail at the nature of the specialist's role: a specialist can present information and suggestions for addressing a problem, but only the client can actually address it
  11. Leenen, H.; Steen-Moerman, M. v.d.: Public libraries : adapting public library work to changing conditions (1997) 0.03 
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    Source
    Librarianship and information work worldwide 1996/97: an annual survey. Ed.: M.B. Line u.a
  12. Walker, W.D.: Business libraries and information services (1997) 0.03 
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    Source
    Librarianship and information work worldwide 1996/97: an annual survey. Ed.: M.B. Line u.a
  13. Johnson, B.E.: Crossing the line : a cataloguer goes public (1998) 0.03 
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  14. Essays on the library of the twenty-first century : Libraries and the future (1993) 0.02 
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    Content
    Enthält u.a. die Beiträge: RAITT, D.: The library of the future; LINE, M.B.: Libraries and information services in 25 years' time: a British perspective; NEELAMEGHAN, A.: Perspectives for information services in thrid world countries; KREMER, J.M.: Perspectives for information services and professionals in Brazil; KILGOUR, F.G.: The metamorphosis of libraries during the foreseeable future; LANCASTER, F.W.: Artificial intelligence and expert systems: how will the contribute?; SEILER, L.H. u. T.T. SURPRENANT: The virtual information center: scholars and information in the twenty-first century
  15. McPherson, P.K.: Accounting for the value of information (1994) 0.02 
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    Abstract
    Some form of information accounting must be brought on line and accepted by accountants and business managers if the holdings of information assets and the products of information work are to be given their proper importance. Discusses the questions of defining and measuring the value of information and presents an integrated value methodology which draws on the analytical resources of accounting theory and systems engineering. Implementation of the methodology has shown that it is feasible to deal rogorously with the intangible value related to information and information assets and to reflect it meaningfully back into a financial framework. A respected form of information accounting will yield distinct direct and political advantages
  16. Micco, M.; Smith, I.: Designing a workstation for information seekers (1989) 0.02 
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    Abstract
    Reports on research into the use of new technologies in providing more sophisticated delivery systems where the services of skilled reference librarians are not available. Describes a workstation equipped with a CD-ROM jukebox of reference books and vocabulary control tools on laser discs with keyword access. The user interface will include an expert system to guide users in selecting the types of material and in developing the best search strategy by mapping the terms selected by the users to contolled vocabularies. Searches will be narrowed or broadened as appropriate. The system will also be designed to connect to a full service integrated library network enabling the user to access the on-line card catalogue, check circulation and perform interlibrary loans.
  17. Stevens, N.D.: First-hand reflections on the realities of reference service (1995) 0.02 
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    Abstract
    In this article, Stevens, a retired library administrator, discusses the realities of contemporary reference service based on his first-hand experience as a part-time volunteer at the reference desk of an academic library. He descibes his own education and experience, the circumstances that encouraged him to voluteer, and the setting in which he works. Next he discusses his training, his impressions of the users, what he has learned form his fellow reference librarians, and the nature of the printed and electronic resources with which reference librarians now work. Finally, he encourages other library administrators to volunteer to provide line services at the reference desk, or another unit, at their own libraries
  18. Fox, C.J.: ¬The public library on the electronic frontier : starting a community online information system (1995) 0.02 
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    Abstract
    Outlines the activities involved in developing a community on line information system and the not for profit organisation which was established to run it. The catalyst for the system was Rockford Public Library, Illinois and includes the mission statement, guiding principles, policy statements, standing committees and their goals and objectives during the first year of operation. Funding, staffing, users, and information providers are also discussed. The Sinnissippi Valley Information Network now provides the local community with access to the Internet, a wide range of state information such as property tax records, council minuates and library holdings, as well as WEB pages. The only area of disappointment has been the lack of interest by schools. Sets out 11 suggestions for those considering starting a similar venture
  19. Ford, B.J.; Jacobs, S.J.: Academic libraries (1997) 0.02 
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    Source
    Librarianship and information work worldwide 1996/97: an annual survey. Ed.: M.B. Line u.a
  20. Harnack, A. von: ¬Die Auskunftserteilung als bibliothekarische Aufgabe (1940) 0.02 
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    Source
    Zentralblatt für Bibliothekswesen. 57(1940), S.16-22

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