Search (223 results, page 1 of 12)

0.13524824 = product of:
  0.20287237 = sum of:
    0.14803435 = weight(_text_:reference in 5649) [ClassicSimilarity], result of:
      0.14803435 = score(doc=5649,freq=2.0), product of:
        0.205834 = queryWeight, product of:
          4.0683694 = idf(docFreq=2055, maxDocs=44218)
          0.050593734 = queryNorm
        0.71919286 = fieldWeight in 5649, product of:
          1.4142135 = tf(freq=2.0), with freq of:
            2.0 = termFreq=2.0
          4.0683694 = idf(docFreq=2055, maxDocs=44218)
          0.125 = fieldNorm(doc=5649)
    0.05483802 = product of:
      0.10967604 = sum of:
        0.10967604 = weight(_text_:22 in 5649) [ClassicSimilarity], result of:
          0.10967604 = score(doc=5649,freq=2.0), product of:
            0.17717063 = queryWeight, product of:
              3.5018296 = idf(docFreq=3622, maxDocs=44218)
              0.050593734 = queryNorm
            0.61904186 = fieldWeight in 5649, product of:
              1.4142135 = tf(freq=2.0), with freq of:
                2.0 = termFreq=2.0
              3.5018296 = idf(docFreq=3622, maxDocs=44218)
              0.125 = fieldNorm(doc=5649)
      0.5 = coord(1/2)
  0.6666667 = coord(2/3)

Date

20. 4.2002 17:30:22

0.08887648 = product of:
  0.13331471 = sum of:
    0.07850707 = weight(_text_:reference in 579) [ClassicSimilarity], result of:
      0.07850707 = score(doc=579,freq=4.0), product of:
        0.205834 = queryWeight, product of:
          4.0683694 = idf(docFreq=2055, maxDocs=44218)
          0.050593734 = queryNorm
        0.38140965 = fieldWeight in 579, product of:
          2.0 = tf(freq=4.0), with freq of:
            4.0 = termFreq=4.0
          4.0683694 = idf(docFreq=2055, maxDocs=44218)
          0.046875 = fieldNorm(doc=579)
    0.054807637 = product of:
      0.109615274 = sum of:
        0.109615274 = weight(_text_:database in 579) [ClassicSimilarity], result of:
          0.109615274 = score(doc=579,freq=8.0), product of:
            0.20452234 = queryWeight, product of:
              4.042444 = idf(docFreq=2109, maxDocs=44218)
              0.050593734 = queryNorm
            0.53595746 = fieldWeight in 579, product of:
              2.828427 = tf(freq=8.0), with freq of:
                8.0 = termFreq=8.0
              4.042444 = idf(docFreq=2109, maxDocs=44218)
              0.046875 = fieldNorm(doc=579)
      0.5 = coord(1/2)
  0.6666667 = coord(2/3)

Abstract

The proliferation of digital information resources and electronic databases challenges libraries and demands that libraries develop new mechanisms to facilitate and better inform user selection of electronic databases and search tools. We developed a prototype, Web-based database selection expert system based on reference librarian's database selection strategy. This system allows users to simultaneously search all databases available to identify databases most relevant to their quests using free-text keywords or phrases taken directly from their research topics. This article reports on (1) the initial usability test and evaluation of the Selector-the test design, methodology used, performance results; (2) summary of search query analyses; (3) user satisfaction measures; (4) the use of the findings for further modification of the Selector; and (5) the findings of using randomly selected subjects to perform a usability test with predefined searching scenarios. Future prospects of this research have also been discussed in the article.

0.07817462 = product of:
  0.117261924 = sum of:
    0.07850707 = weight(_text_:reference in 1229) [ClassicSimilarity], result of:
      0.07850707 = score(doc=1229,freq=4.0), product of:
        0.205834 = queryWeight, product of:
          4.0683694 = idf(docFreq=2055, maxDocs=44218)
          0.050593734 = queryNorm
        0.38140965 = fieldWeight in 1229, product of:
          2.0 = tf(freq=4.0), with freq of:
            4.0 = termFreq=4.0
          4.0683694 = idf(docFreq=2055, maxDocs=44218)
          0.046875 = fieldNorm(doc=1229)
    0.03875485 = product of:
      0.0775097 = sum of:
        0.0775097 = weight(_text_:database in 1229) [ClassicSimilarity], result of:
          0.0775097 = score(doc=1229,freq=4.0), product of:
            0.20452234 = queryWeight, product of:
              4.042444 = idf(docFreq=2109, maxDocs=44218)
              0.050593734 = queryNorm
            0.37897915 = fieldWeight in 1229, product of:
              2.0 = tf(freq=4.0), with freq of:
                4.0 = termFreq=4.0
              4.042444 = idf(docFreq=2109, maxDocs=44218)
              0.046875 = fieldNorm(doc=1229)
      0.5 = coord(1/2)
  0.6666667 = coord(2/3)

Abstract

DOI-X is a prototype metadata database designed to support DOI lookups. The prototype is intended to address the integration of metadata registration and maintenance with basic DOI registration and maintenance, enabling publishers to use a single mechanism and a single quality-assurance process to register both DOIs and their associated metadata. It also contains the lookup mechanisms necessary to access the journal article metadata, both on a single-item lookup basis and on a batch basis, such as would facilitate reference linking. The prototype database was introduced and demonstrated to attendees at the STM International Meeting and the Frankfurt Book Fair in October 1999. This paper discusses the background for the creation of DOI-X and its salient features.

0.07753032 = product of:
  0.11629547 = sum of:
    0.052338045 = weight(_text_:reference in 1447) [ClassicSimilarity], result of:
      0.052338045 = score(doc=1447,freq=4.0), product of:
        0.205834 = queryWeight, product of:
          4.0683694 = idf(docFreq=2055, maxDocs=44218)
          0.050593734 = queryNorm
        0.2542731 = fieldWeight in 1447, product of:
          2.0 = tf(freq=4.0), with freq of:
            4.0 = termFreq=4.0
          4.0683694 = idf(docFreq=2055, maxDocs=44218)
          0.03125 = fieldNorm(doc=1447)
    0.06395743 = sum of:
      0.036538422 = weight(_text_:database in 1447) [ClassicSimilarity], result of:
        0.036538422 = score(doc=1447,freq=2.0), product of:
          0.20452234 = queryWeight, product of:
            4.042444 = idf(docFreq=2109, maxDocs=44218)
            0.050593734 = queryNorm
          0.17865248 = fieldWeight in 1447, product of:
            1.4142135 = tf(freq=2.0), with freq of:
              2.0 = termFreq=2.0
            4.042444 = idf(docFreq=2109, maxDocs=44218)
            0.03125 = fieldNorm(doc=1447)
      0.02741901 = weight(_text_:22 in 1447) [ClassicSimilarity], result of:
        0.02741901 = score(doc=1447,freq=2.0), product of:
          0.17717063 = queryWeight, product of:
            3.5018296 = idf(docFreq=3622, maxDocs=44218)
            0.050593734 = queryNorm
          0.15476047 = fieldWeight in 1447, product of:
            1.4142135 = tf(freq=2.0), with freq of:
              2.0 = termFreq=2.0
            3.5018296 = idf(docFreq=3622, maxDocs=44218)
            0.03125 = fieldNorm(doc=1447)
  0.6666667 = coord(2/3)

Abstract

The BAER Web Resources Group was charged in October 1999 with defining and describing the parameters of electronic resources that do not clearly belong to the categories being defined by the BAER Digital Group or the BAER Electronic Journals Group. After some difficulty identifying precisely which resources fell under the Group's charge, we finally named the following types of resources for our consideration: web sites, electronic texts, indexes, databases and abstracts, online reference resources, and networked and non-networked CD-ROMs. Electronic resources are a vast and growing collection that touch nearly every department within the Library. It is unrealistic to think one department can effectively administer all aspects of the collection. The Group then began to focus on the concern of bibliographic access to these varied resources, and to define parameters for handling or processing them within the Library. Some key elements became evident as the work progressed. * Selection process of resources to be acquired for the collection * Duplication of effort * Use of CORC * Resource Finder design * Maintenance of Resource Finder * CD-ROMs not networked * Communications * Voyager search limitations. An unexpected collaboration with the Web Development Committee on the Resource Finder helped to steer the Group to more detailed descriptions of bibliographic access. This collaboration included development of data elements for the Resource Finder database, and some discussions on Library staff processing of the resources. The Web Resources Group invited expert testimony to help the Group broaden its view to envision public use of the resources and discuss concerns related to technical services processing. The first testimony came from members of the Resource Finder Committee. Some background information on the Web Development Resource Finder Committee was shared. The second testimony was from librarians who select electronic texts. Three main themes were addressed: accessing CD-ROMs; the issue of including non-networked CD-ROMs in the Resource Finder; and, some special concerns about electronic texts. The third testimony came from librarians who select indexes and abstracts and also provide Reference services. Appendices to this report include minutes of the meetings with the experts (Appendix A), a list of proposed data elements to be used in the Resource Finder (Appendix B), and recommendations made to the Resource Finder Committee (Appendix C). Below are summaries of the key elements.

Date

21. 4.2002 10:22:31

0.073547006 = product of:
  0.11032051 = sum of:
    0.055512875 = weight(_text_:reference in 4793) [ClassicSimilarity], result of:
      0.055512875 = score(doc=4793,freq=2.0), product of:
        0.205834 = queryWeight, product of:
          4.0683694 = idf(docFreq=2055, maxDocs=44218)
          0.050593734 = queryNorm
        0.2696973 = fieldWeight in 4793, product of:
          1.4142135 = tf(freq=2.0), with freq of:
            2.0 = termFreq=2.0
          4.0683694 = idf(docFreq=2055, maxDocs=44218)
          0.046875 = fieldNorm(doc=4793)
    0.054807637 = product of:
      0.109615274 = sum of:
        0.109615274 = weight(_text_:database in 4793) [ClassicSimilarity], result of:
          0.109615274 = score(doc=4793,freq=8.0), product of:
            0.20452234 = queryWeight, product of:
              4.042444 = idf(docFreq=2109, maxDocs=44218)
              0.050593734 = queryNorm
            0.53595746 = fieldWeight in 4793, product of:
              2.828427 = tf(freq=8.0), with freq of:
                8.0 = termFreq=8.0
              4.042444 = idf(docFreq=2109, maxDocs=44218)
              0.046875 = fieldNorm(doc=4793)
      0.5 = coord(1/2)
  0.6666667 = coord(2/3)

Abstract

Libraries have been integrating active server pages (ASP) with Web-based databases for searching and retrieving electronic information for the past five years; however, a literature review reveals that a more complete description of modifying data through the Web interface is needed. At the Texas A&M University Libraries, a Web database of Internet links was developed using ASP, Microsoft Access, and Microsoft Internet Information Server (IIS) to facilitate use of online resources. The implementation of the Internet Links database is described with focus on its data management functions. Also described are other library applications of ASP technology. The project explores a more complete approach to library Web database applications than was found in the current literature and should serve to facilitate reference service.

0.06591012 = product of:
  0.19773036 = sum of:
    0.19773036 = sum of:
      0.12918283 = weight(_text_:database in 4806) [ClassicSimilarity], result of:
        0.12918283 = score(doc=4806,freq=4.0), product of:
          0.20452234 = queryWeight, product of:
            4.042444 = idf(docFreq=2109, maxDocs=44218)
            0.050593734 = queryNorm
          0.6316319 = fieldWeight in 4806, product of:
            2.0 = tf(freq=4.0), with freq of:
              4.0 = termFreq=4.0
            4.042444 = idf(docFreq=2109, maxDocs=44218)
            0.078125 = fieldNorm(doc=4806)
      0.068547525 = weight(_text_:22 in 4806) [ClassicSimilarity], result of:
        0.068547525 = score(doc=4806,freq=2.0), product of:
          0.17717063 = queryWeight, product of:
            3.5018296 = idf(docFreq=3622, maxDocs=44218)
            0.050593734 = queryNorm
          0.38690117 = fieldWeight in 4806, product of:
            1.4142135 = tf(freq=2.0), with freq of:
              2.0 = termFreq=2.0
            3.5018296 = idf(docFreq=3622, maxDocs=44218)
            0.078125 = fieldNorm(doc=4806)
  0.33333334 = coord(1/3)

Date

22. 3.2008 12:21:28

LCSH

Database design

Subject

Database design

0.06484189 = product of:
  0.09726283 = sum of:
    0.08012595 = weight(_text_:reference in 1883) [ClassicSimilarity], result of:
      0.08012595 = score(doc=1883,freq=6.0), product of:
        0.205834 = queryWeight, product of:
          4.0683694 = idf(docFreq=2055, maxDocs=44218)
          0.050593734 = queryNorm
        0.3892746 = fieldWeight in 1883, product of:
          2.4494898 = tf(freq=6.0), with freq of:
            6.0 = termFreq=6.0
          4.0683694 = idf(docFreq=2055, maxDocs=44218)
          0.0390625 = fieldNorm(doc=1883)
    0.017136881 = product of:
      0.034273762 = sum of:
        0.034273762 = weight(_text_:22 in 1883) [ClassicSimilarity], result of:
          0.034273762 = score(doc=1883,freq=2.0), product of:
            0.17717063 = queryWeight, product of:
              3.5018296 = idf(docFreq=3622, maxDocs=44218)
              0.050593734 = queryNorm
            0.19345059 = fieldWeight in 1883, product of:
              1.4142135 = tf(freq=2.0), with freq of:
                2.0 = termFreq=2.0
              3.5018296 = idf(docFreq=3622, maxDocs=44218)
              0.0390625 = fieldNorm(doc=1883)
      0.5 = coord(1/2)
  0.6666667 = coord(2/3)

Content

Bibliotheken befinden sich weltweit im Wandel. Der allgemeine Trend, Informationen in zunehmendem Maße (oder gar ausschließlich) aus dem Internet zu beziehen, hat Konsequenzen für die Konzeption des bibliothekarischen Informationsdienstes. Viele Bibliotheken bieten bereits einen digitalen Auskunftsdienst an. Zumeist wird dieser jedoch von einzelnen Bibliotheken bereitgestellt, die dadurch auf synergetische Effekte und Vorteile durch Zusammenarbeit verzichten. Abhilfe schaffen Informationsverbünde, in denen mehrere Bibliotheken arbeitsteilig digitalen Auskunftsdienst anbieten. Die Autorin Sonja Härkönen gibt einen Überblick über die Entwicklung solcher Digital Reference Konsortien in den USA, klärt die Begrifflichkeiten und stellt die verschiedenen Formen des Digital Reference Service vor. Darauf aufbauend diskutiert sie anhand von Praxisbeispielen die Vor- und Nachteile verschiedener konzeptioneller Modelle. Organisatorische und strukturelle Anregungen mit Blick auf das Bibliothekssystem in Deutschland zum Aufbau von kooperativen digitalen Auskunftsdiensten runden die vorliegende Untersuchung ab. Das Buch richtet sich an Entscheidungsträger in Bibliotheken und Verbänden, sowie an Projektmitarbeiter und -manager, die sich mit dem Thema des digitalen Auskunftsdienstes befassen.

Date

22. 8.2009 19:50:27

0.06321066 = product of:
  0.094815984 = sum of:
    0.08339773 = weight(_text_:reference in 4818) [ClassicSimilarity], result of:
      0.08339773 = score(doc=4818,freq=26.0), product of:
        0.205834 = queryWeight, product of:
          4.0683694 = idf(docFreq=2055, maxDocs=44218)
          0.050593734 = queryNorm
        0.40516984 = fieldWeight in 4818, product of:
          5.0990195 = tf(freq=26.0), with freq of:
            26.0 = termFreq=26.0
          4.0683694 = idf(docFreq=2055, maxDocs=44218)
          0.01953125 = fieldNorm(doc=4818)
    0.011418257 = product of:
      0.022836514 = sum of:
        0.022836514 = weight(_text_:database in 4818) [ClassicSimilarity], result of:
          0.022836514 = score(doc=4818,freq=2.0), product of:
            0.20452234 = queryWeight, product of:
              4.042444 = idf(docFreq=2109, maxDocs=44218)
              0.050593734 = queryNorm
            0.1116578 = fieldWeight in 4818, product of:
              1.4142135 = tf(freq=2.0), with freq of:
                2.0 = termFreq=2.0
              4.042444 = idf(docFreq=2109, maxDocs=44218)
              0.01953125 = fieldNorm(doc=4818)
      0.5 = coord(1/2)
  0.6666667 = coord(2/3)

Footnote

Rez. in: JASIST 56(2005) no.11, S.1238-1239 (D.A. Stirling): "Virtual reference services are becoming an important tool as librarians strive to stay current with patron's information demands. In 2001, the Washington State Library initiated the Statewide Virtual Reference Project (SVRP) to support electronic reference services throughout the state. An element of that project, termed "Anytime, Anywhere Answers," was designed to train librarians in the effective use of virtual reference services. The results of that project, including precautions and pitfalls, as well as the curriculum used in the project, are recounted in this book. The book begins with a short review of the Washington State experience with virtual reference training (VRT) and the means by which the guide can be used. The very first page begins with an example of a virtual reference session gone wrong and the authors set the tone for the remainder of the book, which decries the "Shazam! You're a virtual librarian" phenomenon. The second chapter provides a thorough overview of the Washington State SVRP, including planning elements, budgeting, convening of focus groups, and training development. Perhaps the most important information in this chapter is the identification of eight key skills, aptitudes, and knowledge critical in online environments: chat skills, online reference interview, internet searching, database searching, collaborative browsing, customizing scripts, methods for evaluating success, and coping with technical glitches. Building an the aforementioned eight key skills, Chapter Three of the book examines the "core competencies" needed for virtual reference. These 14 competencies are wide ranging and clearly demanding of the librarian training in VRT. In addition, the authors expound upon the eight key skills, aptitudes, and knowledge identified in Chapter Two. Constructivist learning, which has garnered controversy in recent years, was identified as the learning platform for Washington State's SVRP and is the subject of the book's fourth chapter. The authors explain why this learning Format was chosen-primarily because VRT developers felt that participants would learn better by reaching their own conclusions. In this case, constructivist learning involved virtual field trips, secret patron activities, and weekly chat meetings. The challenge of developing the SVRP is described in Chapter Five, with a focus an descriptions of in-person training, online training, and individual and collaborative learning. While earlier chapters discuss theory, practical issues involved in developing and maintaining a VRT program are the subject of Chapters Six through Nine. Important issues, such as curriculum development, training activities, online behavior, and post-program assessment, are examined in detail. Many of the issues examined in these chapters are those that information professionals are faced with an a regular basis. In discussing curriculum development, the authors describe the important questions that need to be asked, as well as important issues such as identifying and qualifying trainers and staff, course timing, determining curriculum efficacy, methods of training delivery, and methods of evaluation.
The real core of the SRVP, that is, the VRT training activities actually utilized by Washington State, are presented in Chapter Seven in roughly the same order as they took place in the course (train the trainer, orientation, chat practice, multitasking skills, virtual field trips, secret patron, transcript review, checking out the competition, policy and procedure review, sharing via a discussion list, and online meetings). Most interestingly, Chapter Eight deals with behavior, an issue rarely discussed in the context of librarianship, let alone providing reference services. As stated by the authors, "the most difficult aspect of digital reference service involves incorporating model reference interview techniques into an online transaction" (p. 74). The SVRP utilized an "online secret patron scenario" as a training tool that helped the student get the question straight, kept the customer informed, and provided the information required by the patron. The final chapter of the book reviews the important tasks of evaluation, modification, and follow-up. To that end, evaluative material is described and linked to Appendix A (assessment tools). In addition, evaluative tasks such as trainer debriefings and consultation with others participating in the SVRP are described. Finally, the chapter includes examples of unexpected consequences experienced in evaluating VRT services (from total inability to handle online transactions to poor marketing or branding of online services). Many useful appendices are included in this book. Appendix A provides examples of several assessment tools used during the "Anytime, Anywhere Answers" program. Appendix B consists of actual transcripts (edited) designed to illustrate good and bad virtual reference transactions. The transcripts illustrate transactions involving helping with homework, source citing, providing an opinion, suggesting print materials, and clarifying a question. This appendix should be required reading as it provides real-world examples of VRT in action. Appendix C is a copy of a VRT field trip questionnaire. The next appendix, like Appendix B, should be required reading as it includes an actual transcript from seven secret patron scenarios. A policies and procedures checklist is provided in Appendix E. Yet another critical source of information is presented in Appendix F, online meeting transcript. This transcript is the result of an online meeting conducted during a VRSP training class held in 2003. According to the authors, it is an example of the positive working relationship developed during a five-week learning course. The remaining appendices (G through 1) present information about support materials used in the VSRP, the VSRP budget, and trainer notes and tips. Clearly, VRT is a skill and resource that information professionals need to embrace, and this book does a fine job of outlining the essentials. It is apparent that the Washington State experience with VRT was a pioneering venture and is a model that other information professionals may seek to embrace, if not emulate, in developing their own VRT programs. However, this book is not a "complete guide" to VRT. There is too rapid development in virtual environments for any one to claim such an achievement. However, it is likely the most "complete" guide to the Washington State experience that will be published; therefore, this book should serve as a thorough and revelatory guide to VRT for several years to come."

0.055277795 = product of:
  0.08291669 = sum of:
    0.055512875 = weight(_text_:reference in 2887) [ClassicSimilarity], result of:
      0.055512875 = score(doc=2887,freq=2.0), product of:
        0.205834 = queryWeight, product of:
          4.0683694 = idf(docFreq=2055, maxDocs=44218)
          0.050593734 = queryNorm
        0.2696973 = fieldWeight in 2887, product of:
          1.4142135 = tf(freq=2.0), with freq of:
            2.0 = termFreq=2.0
          4.0683694 = idf(docFreq=2055, maxDocs=44218)
          0.046875 = fieldNorm(doc=2887)
    0.027403818 = product of:
      0.054807637 = sum of:
        0.054807637 = weight(_text_:database in 2887) [ClassicSimilarity], result of:
          0.054807637 = score(doc=2887,freq=2.0), product of:
            0.20452234 = queryWeight, product of:
              4.042444 = idf(docFreq=2109, maxDocs=44218)
              0.050593734 = queryNorm
            0.26797873 = fieldWeight in 2887, product of:
              1.4142135 = tf(freq=2.0), with freq of:
                2.0 = termFreq=2.0
              4.042444 = idf(docFreq=2109, maxDocs=44218)
              0.046875 = fieldNorm(doc=2887)
      0.5 = coord(1/2)
  0.6666667 = coord(2/3)

Abstract

Via the Internet, information scientists can obtain costfree access to large databases in the "hidden" or "deep Web." These databases are often structured far more than the Internet domains themselves. The patent database of the U.S. Patent and Trade Office is used in this study to examine the science base of patents in terms of the literature references in these patents. Universitybased patents at the global level are compared with results when using the national economy of the Netherlands as a system of reference. Methods for accessing the online databases and for the visualization of the results are specified. The conclusion is that "biotechnology" has historically generated a model for theorizing about university-industry relations that cannot easily be generalized to other sectors and disciplines.

0.055169147 = product of:
  0.16550744 = sum of:
    0.16550744 = weight(_text_:reference in 1470) [ClassicSimilarity], result of:
      0.16550744 = score(doc=1470,freq=10.0), product of:
        0.205834 = queryWeight, product of:
          4.0683694 = idf(docFreq=2055, maxDocs=44218)
          0.050593734 = queryNorm
        0.8040821 = fieldWeight in 1470, product of:
          3.1622777 = tf(freq=10.0), with freq of:
            10.0 = termFreq=10.0
          4.0683694 = idf(docFreq=2055, maxDocs=44218)
          0.0625 = fieldNorm(doc=1470)
  0.33333334 = coord(1/3)

Abstract

This comprehensive volume recounts the ways reference librarians have adapted traditional services to deal with the changes in both information technologies and library patrons. New Technologies and Reference Services shows how to provide needed services using videoconferencing, interactive classrooms, drop-in seminars, and required courses. It also discusses the other implications of new technologies, including developing trends in publishing, copyright issues, collection strategies, and decentralizing library reference services.

Series

The reference librarian; 34, no. 71

0.05233805 = product of:
  0.15701415 = sum of:
    0.15701415 = weight(_text_:reference in 2562) [ClassicSimilarity], result of:
      0.15701415 = score(doc=2562,freq=16.0), product of:
        0.205834 = queryWeight, product of:
          4.0683694 = idf(docFreq=2055, maxDocs=44218)
          0.050593734 = queryNorm
        0.7628193 = fieldWeight in 2562, product of:
          4.0 = tf(freq=16.0), with freq of:
            16.0 = termFreq=16.0
          4.0683694 = idf(docFreq=2055, maxDocs=44218)
          0.046875 = fieldNorm(doc=2562)
  0.33333334 = coord(1/3)

Abstract

This paper describes a study conducted to determine the paths digital reference services take through a general process model of asynchronous digital reference. A survey based on the general process model was conducted; each decision point in this model provided the basis for at least one question. Common, uncommon, and wished-for practices are identified, as well as correlations between characteristics of services and the practices employed by those services. Identification of such trends has implications for the development of software tools for digital reference. This study presents a snapshot of the state-of-the-art in digital reference as of late 2001- early 2002, and validates the general process model of asynchronous digital reference.

0.05233805 = product of:
  0.15701415 = sum of:
    0.15701415 = weight(_text_:reference in 4340) [ClassicSimilarity], result of:
      0.15701415 = score(doc=4340,freq=16.0), product of:
        0.205834 = queryWeight, product of:
          4.0683694 = idf(docFreq=2055, maxDocs=44218)
          0.050593734 = queryNorm
        0.7628193 = fieldWeight in 4340, product of:
          4.0 = tf(freq=16.0), with freq of:
            16.0 = termFreq=16.0
          4.0683694 = idf(docFreq=2055, maxDocs=44218)
          0.046875 = fieldNorm(doc=4340)
  0.33333334 = coord(1/3)

Abstract

This article seeks to shift the literature an chat-based reference services beyond the current spate of case studies and discussions of emerging standards and best practices in providing chat-based reference, to a higher level of discussion an the creation and discussion of theoretical frameworks to unite these standards and practices. The article explores the varlous steps in the process of providing synchronous, chat-based reference, as well as issues involved in providing such service at each step. The purpose of this exploration is twofold: First, this article presents some open research questions at each step in the process of providing chatbased reference service. Second, the entire process of providing chat-based reference is viewed as a whole, and a model of the provision of chat-based reference service is developed at a high level of abstraction. lt is hoped that this model may serve as a conceptual framework for future discussions of and development of applications for chat-based reference.

0.05197303 = product of:
  0.077959545 = sum of:
    0.0693911 = weight(_text_:reference in 3992) [ClassicSimilarity], result of:
      0.0693911 = score(doc=3992,freq=18.0), product of:
        0.205834 = queryWeight, product of:
          4.0683694 = idf(docFreq=2055, maxDocs=44218)
          0.050593734 = queryNorm
        0.33712167 = fieldWeight in 3992, product of:
          4.2426405 = tf(freq=18.0), with freq of:
            18.0 = termFreq=18.0
          4.0683694 = idf(docFreq=2055, maxDocs=44218)
          0.01953125 = fieldNorm(doc=3992)
    0.008568441 = product of:
      0.017136881 = sum of:
        0.017136881 = weight(_text_:22 in 3992) [ClassicSimilarity], result of:
          0.017136881 = score(doc=3992,freq=2.0), product of:
            0.17717063 = queryWeight, product of:
              3.5018296 = idf(docFreq=3622, maxDocs=44218)
              0.050593734 = queryNorm
            0.09672529 = fieldWeight in 3992, product of:
              1.4142135 = tf(freq=2.0), with freq of:
                2.0 = termFreq=2.0
              3.5018296 = idf(docFreq=3622, maxDocs=44218)
              0.01953125 = fieldNorm(doc=3992)
      0.5 = coord(1/2)
  0.6666667 = coord(2/3)

Date

22. 3.2004 14:46:50

Footnote

Rez. in: B.I.T. online 6(2003) H.3, S.298-299 (J. Plieninger): "Wer im vorigen Heft von B.I.T.online den Fachbeitrag von Hermann Rösch über Bibliothekarische Auskunft im Web gelesen und sich daraufhin überlegt, einen solchen Dienst einzuführen, für den wäre dieses Buch das geeignete Mittel, sich für die Einführung einer Online-Auskunft fit zu machen. Die Autorin ist in der amerikanischen Internet Librarian- und Reference Librarian-Szene wohlbekannt: 1993 verfasste sie mit zwei Mitautoren Crossing the Internet Treshold, ein Tutorial für die Nutzung des Netzes, welches für die Profession eine Hilfestellung für die breite Nutzung des Internets bot. Das hier besprochene Buch könnte eine ähnliche Funktion für die Einführung der Virtual Reference bekommen: Es bietet einen Selbstlernkurs, welcher anschaulich die Grundlagen und die Grundhaltung bei der Implementation eines solchen Dienstes vermittelt. Was ist alles in diesem Kurs enthalten? Der erste Teil des Buches behandelt den Entscheidungsprozess, einen Online-Auskunftsdienst einzuführen: Es werden Vor- und Nachteile diskutiert, die Bedürfnisse der Benutzer untersucht ("There will always be a need for a human consultant to satisfy the needs of the information seeker.") und die Grundlagen der Entscheidungsfindung für eine geeignete Software behandelt. Der zweite Teil handelt dann von den Fragen der "Einrichtung" des virtuellen Auskunftsplatzes. Hier gibt es z.B. eine Schulung in den besonderen Kommunikationsformen, welche beim Chat zu beachten sind, eine Einbettung des neuen Dienstes in das Leitbild, die Geschäftsordnung bzw. Arbeitsorganisation der Bibliothek ("library policies") und zuletzt die komfortable Ausstattung des Auskunftsplatzes für Benutzer und Beschäftigte bis hin zu Fragen der Evaluation und Qualitätssicherung. Der dritte Teil behandelt die Aufgabe, einen Dienst zu implementieren, der sich selbst trägt, indem man ein Marketing für den neuen Dienst einrichtet, das ihn auf herkömmlichen und neuen Wegen promotet und ihn benutzerfreundlich ausgestaltet.
Im umfangreichen Anhang (44 S.) sind Checklisten, Übungen und Schulungsunterlagen vor allem zur richtigen Kommunikation mit den Benutzern zu finden. Am Schluss des Buches befindet sich noch ein Stichwortverzeichnis. Beigelegt ist eine CD-ROM mit allen im Buch aufgeführten Übungen und Links, so dass man auch am Bildschirm darauf zurückgreifen bzw. sie ausdrucken kann. Hervorzuheben ist, dass das Buch als Arbeitsbuch ausgestattet ist, es gibt viel Raum für Notizen, es werden viele anschauliche Beispiele gegeben und zu jedem Kapitel werden mehrere Übungsaufgaben gestellt. Es ist ein typisches amerikanisches Einführungsbuch, das in beneidenswert anschaulicher und konsequent praktisch orientierter Art die Leserin/den Leser in ein neues Arbeitsfeld einführt, so dass man nach der Lektüre wirklich den Eindruck hat, in Stand gesetzt zu sein, einen solchen Service in professioneller Art und Weise aufbauen zu können. Vielleicht sollte noch hervorgehoben werden, dass die Autorin es verstanden hat, den Inhalt so zu gestalten, dass er ein längeres Haltbarkeitsdatum bietet: Obwohl alle grundsätzlichen Dinge abgehandelt werden, wie z.B. die Entscheidungsgrundlagen für eine Software, wird doch nie eine konkrete Software behandelt. Solche Angaben würden schnell veralten im Gegensatz zu den Kriterien, die Software beurteilen zu können. Die Autorin bemüht sich auch, Internet-Quellen aufzuführen und zu besprechen, wo man sich in diesen Fragen up to date halten kann. Ein Buch, das in die Hände all jener gehört, für welche die Einführung einer Online-Auskunft in Frage kommt. Hermann Rösch führte in seinem Artikel zum Schluss lediglich einige Universitätsbibliotheken an, welche bereits eine Online-Auskunft eingeführt haben. Werden die öffentlichen Bibliotheken einen solchen Dienst nur in kooperativer Art und Weise über die Deutsche Internetbibliothek anbieten? Hoffentlich nicht, da die Einrichtung eines Virtual Reference Desk eine hervorragende Gelegenheit darstellt, das Image der Bibliothek als Informationsvermittlungsstelle nachhaltig zu stärken und jenen Benutzern einen Zugang zur Information zu ermöglichen, welche nicht in die Bibliothek kommen. Jedenfalls gibt dieses Buch die Grundlage, das Für und Wider eines solchen Dienstes abzuwägen und im Falle einer Einrichtung auch die Schulung der betroffenen Auskunftsbibliothekarinnen/-bibliothekare auf eine solide Basis zu stellen."
Rez. in BuB 56(2004) H.3: "Auskunfts- und Informationsdienst wird in den USA als unverzichtbare und wohl wichtigste bibliothekarische Tätigkeit betrachtet. Daher verwundert nicht, dass die Popularisierung des Internet Bibliothekare und Bibliotheken frühzeitig dazu veranlasst hat, ihre Auskunftsdienstleistungen im Web anzubieten. Dies geschah zunächst durch organisierte Auskunft per E-Mail, später per Webformular und vor allem seit 2000/2001 verstärkt per Chat. Als zusammenfassende Bezeichnung für diese Varianten wird meist der Begriff digital reference verwendet. In den USA, aber auch in Australien, Großbritannien oder Skandinavien schenkt man dem Thema Digital Reference schon seit mehreren Jahren größte Aufmerksamkeit. Die Zahl der bislang dazu publizierten Fachaufsätze lag Ende 2003 bereits weit über 600, jährlich im November findet seit 1999 die »Digital Reference Conference« statt, und mit DIG_REF sowie LiveReference existieren zwei Diskussionslisten, die sich ausschließlich mit Fragen bibliothekarischer Auskunft im Internet beschäftigen. Im vergangenen Jahr sind in den USA allein vier umfangreiche Monographien zu Digital Reference erschienen, darunter das hier zu besprechende Werk von Anne Lipow. ... Gegenwärtig deutet sich an, dass das Thema Digital Reference, Online-Auskunft oder Auskunft per Chat in deutschen Bibliotheken auf mehr Interesse stößt als in den vergangenen Jahren. Nachdem bislang vorwiegend (einige wenige) wissenschaftliche Bibliotheken ChatAuskunft anbieten, haben mehrere Öffentliche Bibliotheken, darunter die ZLB Berlin und die Stadtbücherei Frankfurt am Main, angekündigt, zukünftig auchAuskunftperChatanbieten zu wollen. Eine wichtige Rolle spielt in diesem Zusammenhang der weltweite Auskunftsverbund QuestionPoint, der von OCLC gemeinsam mit der Library of Congress betrieben wird. Sowohl denjenigen, die sich noch im Unklaren sind, als auch jenen, die entsprechende Planungen bereits beschlossen haben, kann der Band von Anne Lipow nur wärmstens empfohlen werden." (H. Rösch)

0.04895776 = product of:
  0.14687328 = sum of:
    0.14687328 = weight(_text_:reference in 578) [ClassicSimilarity], result of:
      0.14687328 = score(doc=578,freq=14.0), product of:
        0.205834 = queryWeight, product of:
          4.0683694 = idf(docFreq=2055, maxDocs=44218)
          0.050593734 = queryNorm
        0.7135521 = fieldWeight in 578, product of:
          3.7416575 = tf(freq=14.0), with freq of:
            14.0 = termFreq=14.0
          4.0683694 = idf(docFreq=2055, maxDocs=44218)
          0.046875 = fieldNorm(doc=578)
  0.33333334 = coord(1/3)

Abstract

This article reports the results of a survey of reference librarians in public and academic libraries of various sizes in the United States, asking them about their experiences with and attitudes towards the use of digital and networked technologies and resources in reference work. A total of 648 responded. In general, respondents were positive and optimistic in their outlook, but not unreservedly so. Among the strongest findings was a correlation between recent experience at doing digital reference and positive attitudes towards it, a clear set of opinions about what such services would be best and worst at, and differing perspectives and patterns of responses between academic and public librarians. In addition, questions asking about characteristics of librarians, their current and planned reference services, and some of their professional choices in doing reference work are reported.

0.048763104 = product of:
  0.1462893 = sum of:
    0.1462893 = weight(_text_:reference in 3097) [ClassicSimilarity], result of:
      0.1462893 = score(doc=3097,freq=20.0), product of:
        0.205834 = queryWeight, product of:
          4.0683694 = idf(docFreq=2055, maxDocs=44218)
          0.050593734 = queryNorm
        0.71071494 = fieldWeight in 3097, product of:
          4.472136 = tf(freq=20.0), with freq of:
            20.0 = termFreq=20.0
          4.0683694 = idf(docFreq=2055, maxDocs=44218)
          0.0390625 = fieldNorm(doc=3097)
  0.33333334 = coord(1/3)

Abstract

If your customers don't sleep, why should your reference service? Online library reference services available 24/7 are offered in a growing number of institutions. With many models to choose from and more details to be worked out, it is a critical time for librarians to assess their patrons' needs and market their services to address these needs. Collecting and documenting what thousands of virtual reference librarians have learned over the past few years, this comprehensive guide provides a needed overview to help new and aspiring virtual reference library departments to understand the entire process and its ramifications. In a text supplemented with checklists so no key element is forgotten, this reference offers the real-world answers from Ieading experts to the most common questions: - Where has Web-based library reference come from and where is it going? - What is the best digital reference software to address specific needs? - How do they get hired and trained? - When and how does a library market such a radial new Service? - Why are evaluations and system enhancerncnts critical to the future of digital reference? With a look into the costs, and a look into the future, supplemented with the most comprehensive bibliography available an the topic, Going Live is a one-stop resource for getting started in digital reference services.

0.048273005 = product of:
  0.144819 = sum of:
    0.144819 = weight(_text_:reference in 2177) [ClassicSimilarity], result of:
      0.144819 = score(doc=2177,freq=10.0), product of:
        0.205834 = queryWeight, product of:
          4.0683694 = idf(docFreq=2055, maxDocs=44218)
          0.050593734 = queryNorm
        0.70357186 = fieldWeight in 2177, product of:
          3.1622777 = tf(freq=10.0), with freq of:
            10.0 = termFreq=10.0
          4.0683694 = idf(docFreq=2055, maxDocs=44218)
          0.0546875 = fieldNorm(doc=2177)
  0.33333334 = coord(1/3)

Abstract

A research agenda for the study of digital reference is presented. The agenda stems from a research symposium held at Harvard University, Boston, Massachusetts in August 2002. The agenda defines digital reference as "the use of human intermediation to answer questions in a digital environment." The agenda also proposes the central research question in digital reference: "How can human expertise be effectively and efficiently incorporated into information systems to answer user questions?" The definition and question are used to outline a research agenda centered an how the exploration of digital reference relates to other fields of inquiry.

0.048075568 = product of:
  0.1442267 = sum of:
    0.1442267 = weight(_text_:reference in 2230) [ClassicSimilarity], result of:
      0.1442267 = score(doc=2230,freq=54.0), product of:
        0.205834 = queryWeight, product of:
          4.0683694 = idf(docFreq=2055, maxDocs=44218)
          0.050593734 = queryNorm
        0.70069426 = fieldWeight in 2230, product of:
          7.3484693 = tf(freq=54.0), with freq of:
            54.0 = termFreq=54.0
          4.0683694 = idf(docFreq=2055, maxDocs=44218)
          0.0234375 = fieldNorm(doc=2230)
  0.33333334 = coord(1/3)

Footnote

Rez. in: JASIST 55(2004) no.4, S.366-368 (L. Mon): "The early years of the 21st century have been marked in the library community by a sharp increase in "chat reference" Services offered through library Web sites. Variously called "live reference," "virtual reference," or "chat reference," these Services utilize chat, MOO, instant messaging, and other online technologies to extend the live, synchronous interaction of the library reference desk to the Internet. In 2001, Stephen Francoeur found 272 libraries with chat reference Services worldwide, and in June 2003 Bernie Sloan's online listing of chat consortia included 47 consortia, which together represented more than 550 U.S. libraries. (Francoeur, 2001; Sloan, 2003) Jana Ronan's book is the latest entrant among recent works intended to guide librarians in the growing trend of setting up synchronous online "chat reference" services, and provides information about selecting software, setting service policies, conducting training, and managing staffing for a variety of different service configurations. Ronan, who serves as Interactive Reference Coordinator for the George A. Smathers Libraries at the University of Florida, Gainesville, covers the practical aspects of launching and managing chat reference services in 10 chapters, followed by five chapters of individual case studies contributed by other authors who describe chat reference implementations at SUNY Morrisville, Austin Peay State University, Paradise Valley Community College, University of South Florida, and the University of Florida.
Other recent works in this field include Marc Meola and Sam Stormont's 2002 "how to do it manual" for starting and operating live reference services, and Anne Grodzins Lipow's 2003 "handbook" for virtual reference librarians (Meola & Stormont, 2002; Lipow, 2003). As with Ronan's book, each of these is targeted toward librarians who are considering offering live interactive online reference services as part of a digital library presence. While Meola and Stormont provide extensive guidance an adapting chat services to specific staffing configurations and Lipow focuses more deeply an developing staff skills for the chat reference interaction, Ronan's book offers the most comprehensive overview for analyzing and selecting among chat reference software choices. Ronan's first two Chapters are focused an software choices. Chapter 1 describes "basic" software such as Internet Relay Chat (IRC), MOO, instant messaging, and Web-based chat, while Chapter 2 covers "advanced" options such as online distance education courseware and Web-based call center software. In Chapter 3, Ronan discusses the audience for chat reference services. Chapter 4 concerns the criteria for selecting "real time software" appropriate for the library and its users. Chapter 5 explores staffing models of all types, from recruitment of regular staff to work extra hours to outsourcing of chat reference work among vendors, consortia, and independent contractors.
Training techniques are the focus in Chapter 6, including ways to relax trainees and reduce cognitive load as well as to maximize training utility when the software limits the number of logins available. Ronan covers everyday administration and policy issues in Chapters 7 and 8. These include a list of daily routines such as checking that the software is functioning, plus monthly routines of updating statistics, policies, and procedures. Chapter 9 offers guidance an the chat reference interview, which Ronan likens to "information therapy" within an online environment of diminished contextual cues. Marketing and publicity are discussed in Chapter 10, with advice an advertising and publicity campaigns as well as a checklist of 20 promotional strategies for attracting users to a new chat service (p. 165). In the final section of the book, Chapters 11-15 provide individual case studies written by six contributors describing how live different academic libraries have been able to launch and operate chat reference services using a variety of different types of software including instant messaging, MOO, Internet Relay Chat, and call center software. Each case study begins with a statement of the software used, launch date, staffing, and hours of the service, and most include statistical information an chat reference traffic. These final live chapters provide "voices from the front lines" giving details of individual librarians' experiences in launching chat services.
Overall, Ronan's book serves as an excellent guide for librarians interested in launching chat reference services and provides a particularly comprehensive overview of software and considerations for selection and expansion. However, the strong focus an basic hands-on setup, administration, and management may limit the appeal of the book for other readers interested in exploring issues of chat reference service in a larger context-such as whether library schools are adequately preparing the next generation of librarians to function in this new virtual environment, or whether the volume of chat reference traffic sufficiently justifies a refocusing of resources and staffing from e-mail, telephone, and face-to-face service points, especially in a 24/7 context. As chat reference moves beyond text into voice and video, and as the current chat start-ups either disappear or become strongly integrated within digital libraries, there will be a continuing need for writers such as Ronan to move beyond the basics and guide us in considering the next steps and the transformations that online reference services are both creating and reflecting within our libraries and the larger society."

0.046064835 = product of:
  0.06909725 = sum of:
    0.046260733 = weight(_text_:reference in 5060) [ClassicSimilarity], result of:
      0.046260733 = score(doc=5060,freq=2.0), product of:
        0.205834 = queryWeight, product of:
          4.0683694 = idf(docFreq=2055, maxDocs=44218)
          0.050593734 = queryNorm
        0.22474778 = fieldWeight in 5060, product of:
          1.4142135 = tf(freq=2.0), with freq of:
            2.0 = termFreq=2.0
          4.0683694 = idf(docFreq=2055, maxDocs=44218)
          0.0390625 = fieldNorm(doc=5060)
    0.022836514 = product of:
      0.045673028 = sum of:
        0.045673028 = weight(_text_:database in 5060) [ClassicSimilarity], result of:
          0.045673028 = score(doc=5060,freq=2.0), product of:
            0.20452234 = queryWeight, product of:
              4.042444 = idf(docFreq=2109, maxDocs=44218)
              0.050593734 = queryNorm
            0.2233156 = fieldWeight in 5060, product of:
              1.4142135 = tf(freq=2.0), with freq of:
                2.0 = termFreq=2.0
              4.042444 = idf(docFreq=2109, maxDocs=44218)
              0.0390625 = fieldNorm(doc=5060)
      0.5 = coord(1/2)
  0.6666667 = coord(2/3)

Abstract

This study aimed to develop a model for predicting the impact of information access using Web searches, on human decision making. Models were constructed using a database of search behaviors and decisions of 75 clinicians, who answered questions about eight scenarios within 80 minutes in a controlled setting at a university computer laboratory. Bayesian models were developed with and without bias factors to account for anchoring, primacy, recency, exposure, and reinforcement decision biases. Prior probabilities were estimated from the population prior, from a personal prior calculated from presearch answers and confidence ratings provided by the participants, from an overall measure of willingness to switch belief before and after searching, and from a willingness to switch belief calculated in each individual scenario. The optimal Bayes model predicted user answers in 73.3% (95% Cl: 68.71 to 77.35%) of cases, and incorporated participants' willingness to switch belief before and after searching for each scenario, as well as the decision biases they encounter during the search journey. In most cases, it is possible to predict the impact of a sequence of documents retrieved by a Web search engine on a decision task without reference to the content or structure of the documents, but relying solely on a simple Bayesian model of belief revision.

0.04317668 = product of:
  0.12953004 = sum of:
    0.12953004 = weight(_text_:reference in 4757) [ClassicSimilarity], result of:
      0.12953004 = score(doc=4757,freq=8.0), product of:
        0.205834 = queryWeight, product of:
          4.0683694 = idf(docFreq=2055, maxDocs=44218)
          0.050593734 = queryNorm
        0.62929374 = fieldWeight in 4757, product of:
          2.828427 = tf(freq=8.0), with freq of:
            8.0 = termFreq=8.0
          4.0683694 = idf(docFreq=2055, maxDocs=44218)
          0.0546875 = fieldNorm(doc=4757)
  0.33333334 = coord(1/3)

Abstract

It has become increasingly common for libraries to provide a reference service which operates via e-mail or through online forms. This paper compares the performance of three digital reference services available on the World Wide Web, namely, AllExperts, Ask a Librarian, and Internet Public Library (a fourth service, Ask Bob, was included initially but eventually excluded). The online digital reference/"expert" services are generally very effective; most provide an answer within three days, and include suggestions for sources of further information. Although the general response rate from all the services was good, library-based services were found to be more trustworthy since they provided the answers together with the sources.

0.04226508 = product of:
  0.063397616 = sum of:
    0.046260733 = weight(_text_:reference in 4207) [ClassicSimilarity], result of:
      0.046260733 = score(doc=4207,freq=2.0), product of:
        0.205834 = queryWeight, product of:
          4.0683694 = idf(docFreq=2055, maxDocs=44218)
          0.050593734 = queryNorm
        0.22474778 = fieldWeight in 4207, product of:
          1.4142135 = tf(freq=2.0), with freq of:
            2.0 = termFreq=2.0
          4.0683694 = idf(docFreq=2055, maxDocs=44218)
          0.0390625 = fieldNorm(doc=4207)
    0.017136881 = product of:
      0.034273762 = sum of:
        0.034273762 = weight(_text_:22 in 4207) [ClassicSimilarity], result of:
          0.034273762 = score(doc=4207,freq=2.0), product of:
            0.17717063 = queryWeight, product of:
              3.5018296 = idf(docFreq=3622, maxDocs=44218)
              0.050593734 = queryNorm
            0.19345059 = fieldWeight in 4207, product of:
              1.4142135 = tf(freq=2.0), with freq of:
                2.0 = termFreq=2.0
              3.5018296 = idf(docFreq=3622, maxDocs=44218)
              0.0390625 = fieldNorm(doc=4207)
      0.5 = coord(1/2)
  0.6666667 = coord(2/3)

Abstract

Die Weiten des Internet tendieren ins Unendliche - kaum etwas, was dort nicht vorhanden zu sein scheint. Google rühmt sich, dass jetzt die Suche auf über acht Milliarden Websites möglich ist und hat mit dem Einscannen der Bestände von US-amerikanischen und englischen Bibliotheken schon das nächste größere Projekt in Angriff genommen. Auch Microsoft schickt sich an, eine ernstzunehmende Konkurrenz in Sachen Internetrecherche zu werden. Hinzu kommt, dass das Internet eine immer größere Nutzung erfährt, 2004 lag diese bei 55,3 Prozent der Bevölkerung ab 14 Jahren - doch das alles heißt nicht, dass die Nutzer 3 im Gegenzug auch immer bessere Recherchefähigkeiten aufweisen. Es vergeht kein Tag, an dem im Informationsdienst von Bibliotheken nicht der Satz »Im Internet habe ich schon geguckt, dafind ich nix!« fällt. 100.000 Treffer zu einer Suchanfrage zu erhalten ist nicht die Kunst, aber fünf relevante Treffer zu erhalten, die noch dazu einer kritischen Bewertung standhalten (Stichwort »Information Literacy«), das bedarf eines professionellen Informationsvermittlers - eines Bibliothekars! Noch nie waren so viele Nutzer im Netz und zugleich so viele so unzufrieden. Wäre es nicht Aufgabe der Bibliotheken diese (potenziellen) Kunden aufzufangen, bevor sie in den Weiten des Internet verloren gehen? Dieses Auffangnetz existiert bereits - bekannt als Digital Reference Service, gebündelt durch die Funktionen, die das Web Contact Center bereit hält.

Date

22. 9.2005 20:50:31