Search (221 results, page 1 of 12)

  • × theme_ss:"Informationsdienstleistungen"
  1. Staley, L.: E-mail reference : experiences at City University (1998) 0.13 
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    Abstract
    City University Library, Washington, provides an electronic mail reference facility for isolated and remote users. City University students can send reference questions by e-mail at any time of day. Notes the disadvantages of the service, including lack of non verbal clues and reliance on the written word to replace the reference interview. Reports briefly on 2 years of experience with the service
    Date
    22. 2.1999 17:57:23
    Object
    E-mail
  2. Tenopir, C.: Integrating electronic reference (1995) 0.08 
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    Abstract
    Reports on a survey of ARL (Ass. of Research Libraries) members in the USA in 1994, which sought to find out the electronic reference services that are offered by these libraries and how the services affect reference staff, the expectations of users, and user instruction. The services covered include CD-ROM, intermediary online searching, end user online (e.g. FirstSearch), tape loaded databases and user access to the Internet, including electronic mail facilities. Highlights the additional workload the provision of these services involves, and the sometimes unrealistic expectations of users especially with regard to Internet resources
    Date
    25.11.1995 19:22:01
  3. Gill, H.S.; Yates-Mercer, P.: ¬The dissemination of information by local authorities on the World Wide Web (1998) 0.08 
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    Abstract
    Reports results of an e-mail questionnaire survey of 161 UK local authorities to determine their use of the WWW for the dissemination of information. Identifies the resons for its adoption, the benefits and disadvantages and the types of information being disseminated by this means. All the Web sites were observed and assessed for relevance and quality and 4 local authorities were used as case studies
    Date
    10. 1.1999 17:22:49
  4. Schilling-Eccles, K.; Harzbecker, J.J.: ¬The use of electronic mail at the reference desk : impact of a computer-mediated communication technology on librarian-client interactions (1998) 0.06 
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    Abstract
    Commonly recognized computer mediated communication tools include virtual environments, bibliographic databases, listservers, newsgroups, group teleconferencing, interactive messaging systems and electronic mail
    Object
    E-mail
  5. Tedd, L.A.; Yeates, R.: ¬A personalized current awareness service for library and information services staff : an overview of the NewsAgent for Libraries project (1998) 0.06 
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    Abstract
    NewsAgent for Libraries is one of the projects funded by the eLib programme in the UK. Following a brief historical account of the original ideas behind the project, describes the main stages in developing the project: which aims to create a user configurable electronic news and current awareness service for library and information professionals with a mixture of content streams, including metadata. Users' interests are specified by profiles which are then matched with incoming records so that users are alerted by electronic mail of items of potential interest. Examples of creating profiles and of some of the 'input feeds' in the project are given as well as an example of the use of the Dublic Core metadata format for describing resources covered in NewsAgent
    Date
    22. 2.1999 17:50:10
  6. Fishman, D.L.: Managing the virtual reference desk : how to plan an effective reference e-mail system (1998) 0.06 
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    Abstract
    As the popularity of the Internet grows, more users are able to ask questions electronically. Based on experiences at the Maryland University at Baltimore, Health Sciences Library, emphasizes implications for the manager who establishes a reference electronic mail service. Considers the advantages and disadvantages of electronic reference services, what questions must e considered before establishing the services, what problems must be anticipated and what staffing is appropriate. Reports results of a survey of electronic mail reference questions handled between 1995 and 1996
    Object
    E-Mail
  7. Still, J.; Campbell, F.: Librarian in a box : the use of electronic mail for reference (1993) 0.05 
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    Abstract
    An indication of the growing awareness of electronic mail is the proliferation of library-specific bulletin boards and computer conferences an established electronic networks like Bitnet and Internet. Interloans are achieved by e-mail. Online searchers can subscribe to DIALMAIL and communicate with Dialog or other searchers. Search results can be sent via DIALMAIL instead of waiting for them to be sent in printed form. BRS has a similar service. Discusses how reference librarians are integrating e-mail into the reference process. Describes the Electronic Access to Reference Service at the University of Maryland Health Sciences Library; 2 libraries at the University of Richmond; academic libraries in Philadelphia and others. Provides statistics on the use of e-mail reference services
  8. Spribille, I.: ¬Die Wahrscheinlichkeit, in einer Bibliothek eine nützliche bzw. zufriedenstellenden Arbeit [! Antwort] zu bekommen, ist 'fifty-fifty' : Ergebnisse einer Evaluation des Auskunftsdienstes (1998) 0.05 
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    Footnote
    Vgl. zur Titelformulierung: "Das Göttinger PDF (vermutlich 1998) schrieb ebenfalls Arbeit. [http://web.archive.org/web/20000615025325/http://webdoc.gwdg.de:80/edoc/aw/bfp/1998_1/106-110.pdf]. Eine alte Zusammenstellung [http://www2.bui.haw-hamburg.de/pers/ulrike.spree/BFLit.html] machte das, was geboten gewesen wäre: "Spribille, Ingeborg: Die Wahrscheinlichkeit, in einer Bibliothek eine nuetzliche bzw. zufriedenstellende Arbeit [! Antwort] zu bekommen, ist "fifty-fifty" : Ergebnisse einer Evaluation des Auskunftsdienstes. Auch als Computerdatei. - Zugang: Internet und World Wide Web. - Systemvoraussetzungen: Acrobat reader. - Adresse: http://webdoc.gwdg.de/edoc/aw/bfp/1998_1/106-110.pdf. // In: Bibliothek. - Muenchen. - 22 (1998),1, S. 106 - 110". Aber die meisten AutorInnen zitieren stillschweigend Antwort. Eventuell ist der Titel im Jahresinhaltsverzeichnis der Zeitschrift oder anderweitig berichtigt worden." [Quelle: Klaus Graf in einer Mail an Inetbib vom 18.11.2017]
    Source
    Bibliothek: Forschung und Praxis. 22(1998) H.1, S.106-110
  9. Abels, E.G.: ¬The e-mail reference interview (1996) 0.05 
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    Abstract
    Predicts that, as electronic reference services continue to broaden in scope and complex requests are negotiated by remote users via electronic mail, the e-mail reference interview will become commonplace. The difficulties of conducting e-mail reference interviews have been noted in the literature, but resaerch in this area is lacking. Reports results of a 3 phased project at the College of Library and Information Services (CLIS), Maryland University, to study the process. Discusses differences between e-mail reference interviews and those conducted using other media; presents a taxonomy of approaches to e-amil reference interviews; proposes the use of a systematic approach, and describes a model e-mail reference interview. Results suggest that reference interviews can be conducted via e-amil for some complex questions. However, further testing is required by experienced intermediaries working under the pressures of client deadlines and institutional constraints
  10. Bushallow-Wilbur, L.; DeVinney, G; Whitcomb, F.: Electronic mail reference service : a study (1996) 0.04 
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    Abstract
    Presents results of a study, conducted at the State University of New York at Buffalo, to examine the use of an e-mail reference service in 3 library units. Data gathered includes a snapshot of user demographics, question classification, and use patterns. The questionnaire survey found that the service was being utilized in a different manner than providers may have intended. One example demonstrates that projected use during off duty hours, weekends, and evenings was significantly lower than use during regular reference hours. In moving towards the virtual library, it is important that librarians learn more about the remote user and to consider additional electronic services. Although much is known about how e-mail reference services are administered and used, little is known about the 'invisible' people who ask the questions
  11. Hommes, K.P.: Homepage, Recherche oder E-Mail? : Möglichkeiten der Internetnutzung durch Öffentliche Bibliotheken (1996) 0.04 
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  12. Bristow, A.: Academic reference service over electronic mail (1992) 0.04 
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    Abstract
    Describes a reference service using electronic mail that has been offered at Indiana Univ. in Bloomington since 1987 as part of the libraries' component of an electronic academic information environment. Reports results of a survey conducted to obtain a better understanding of the experience, to identify the clientele, and to consider improvements and modifications. Discusses useful observations and principles that can be drawn from the experience which may be useful to other libraries
  13. Olson, R.: Stumped reference librarians find help on the Internet (1994) 0.04 
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    Abstract
    Describes Stumpers, an electronic listserv, or mailing list, on the Internet devoted to finding the answers to difficult reference questions. Begun in 1992, it now has over 700 subscribers. When a question is sent via e mail to Stumpers, it appears in all subscriber's e mail boxes; replies are likely within a day or two and sometimes arrive within a matter of hours. 50-100 questions and answers are exchanged daily
  14. Clausen, H.: Computer-mediated communication in information work (1993) 0.03 
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    Abstract
    Comments on trends in computer based communication including: electronic mail; Computer conferencing; and computerized bulletin boards, and their various uses in facilitating information work and technical services in libraries
  15. Fenichel, C.H.: ¬The Interneted library system (1994) 0.03 
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    Abstract
    Details the library system at the Hahnemann University which handles the institutions's interface to Internet as well as an institution-wide electronic mail system. Describes the hardware, software involved and the services provided
  16. Dahl, K.: Building a local current contents database (1993) 0.03 
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    Abstract
    Describes the introduction of a current awareness service, based on the contents pages of periodicals received by Lund Univ. Library, Sweden, and discusses the use of scanners, electronic mail and facsimile transmission (FAX) techniques. The systen checks in the periodicals, scans the contents pages, stores the information on the system's file server, and sends the information to the users' electronic mail address or facsimile transmission address. Recognition of possible copyright problems led to an agreement with Elsevier Publ. Co. on the basis that the system was a pilot project
  17. Lagace, N.; McClennen, M.: Managing an Internet-based distributed reference service (1998) 0.03 
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    Abstract
    The Internet Public Library (IPL), hosted by the University of Michigan School of Information, is an entirely virtual operation located on the Web with a mission to provide library services to the global Internet community. Describes the work of the IPL Reference Center which provides interactive reference services through a Web server and e-mail. Outlines how reference questions are handled by voluteer librarians and library students, discusses the characteristics of an e-mail reference service, and explains how the IPL's specially developed software system (QRC) works
  18. "Was für ein Service!" : Entwicklung und Sicherung der Auskunftsqualität von Bibliotheken (2007) 0.03 
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    Abstract
    Von der Suche über das Finden zum Wissen - Routine in wohl jeder Bibliothek. Die zielgerichtete Suche im Auftrag des Kunden bildet den roten Faden des vorliegenden Themenheftes, das ausgewählte Beiträge aus Theorie und Praxis beinhaltet. Die ersten beiden Abhandlungen setzen sich grundlegend mit dem Auskunftsdienst in Bibliotheken auseinander. Während Tom Becker (Münchner Stadtbibliothek Am Gasteig) eine Standortbestimmung der Face-to-Face-Interaktion im Auskunftsdienst vornimmt, setzt sich Ursula Georgy (Fachhochschule Köln) mit den Chancen auseinander, die der Auskunftsdienst als Bestandteil eines bibliotheksweiten Total-Quality- und Service-Quality-Ansatzes einnehmen kann. Einführend wird so verdeutlicht, dass Bibliotheken über eine hohe Informationskompetenz im Auskunftsdienst verfügen, diese aber sowohl als Serviceprodukt wie auch als Marketingobjekt ständiger Optimierung unterwerfen müssen. Im Weiteren werden Rahmenbedingungen für diese qualitativ hochwertige Dienstleistung näher betrachtet. Jutta Zimmermann (Stadtbibliothek Reutlingen) beschreibt theoretische Grundlagen und Entwicklungsschritte von Auskunftsdienstkonzepten und die praktischen Erfahrungen, die die Stadtbibliothek Reutlingen in der bisherigen Umsetzung gemacht hat. Das Auskunftsinterview als das zentrale Instrument zur Klärung des realen Informationsbedarfes des Kunden erläutert. Hermann Rösch (Fachhochschule Köln). Ziele, Verlauf, Methoden und Techniken des Auskunftsinterviews werden behandelt und ein besonderes Augenmerk gilt den Spezifika, die im digitalen Umfeld durch Auskunft per E-Mail, Webformular oder Chat bestehen. Katharina Schaal (starkewortarbeit Stuttgart) greift den Themenkomplex Stressbewältigung und Motivation im Auskunftsdienst auf und stellt - basierend auf Fallbeispielen aus dem Alltag - Handlungsanleitungen für ein gelassenes Agieren an der Infotheke vor. Vor allem digitale Ressourcen für den Auskunftsdienst stellt Frank Daniel (Stadtbibliothek Köln) in den Fokus seines Beitrags und beleuchtet die Wechselbeziehung eines sich ändernden Nutzerverhaltens mit einem komplexer und spezifischer werdenden Informationsmarkt bezogen auf den Auskunftsdienst von Bibliotheken. Qualitätsstandards im Auskunftsdienst von Bibliotheken bilden den abschließenden Themenkomplex. Ingeborg Simon (HdM Stuttgart) kommentiert und übersetzt die 'Guidelines for Behavioral Perfomances of Reference and Information Service Providers' der American Library Association und unterstreicht den Stellenwert solcher Guidelines als Instrument kontinuierlicher Qualitätsverbesserung. Der Artikel von Cornelia Vonhof (HdM Stuttgart) untersucht die Einführung von Auskunftsstandards als Change-Management-Prozess und beschreibt unter diesem Blickwinkel Möglichkeiten zum Umgang mit Widerständen, Erfolgsfaktoren in sowie Möglichkeiten der Stabilisierung von Veränderungsprozessen. Das praktische Beispiel einer qualitativen Untersuchung des Auskunftsdienstes liefert Carmen Barz (Münchner Stadtbibliothek Am Gasteig): Studierende begaben sich "inkognito" in eine Auskunftssituation, um Stärken und Schwächen dieser Dienstleistung in der Münchener Zentralbibliothek festzuhalten. In dem Artikel werden die Methode, die Ergebnisse der Studie und die daraus abgeleiteten Maßnahmen vorgestellt. Daran anknüpfend stellen Tom Becker und Hanne Riehm (beide Münchner Stadtbibliothek Am Gasteig) den Weg von eben dieser Evaluation hin zu der Definition eines Katalogs von Standards und dazugehörigen Verhaltensweisen unter aktiver Einbindung aller dortigen Mitarbeiter vor. Die erarbeiteten Qualitätsstandards und Verhaltensweisen werden anschließend aufgeführt. Die Stadtbücherei Stuttgart hinterfragt das vorhandene Servicelevel im Auskunftsdienst und entwickelt aufbauend auf vorhandenen Bausteinen eine systemweit einheitliche Auskunfts-Konzeption. Warum die stetig steigenden und sehr differenzierten Anforderungen seitens der Kunden durch klar formulierte Qualitätsstandards besser kanalisiert und bewältigt werden können, berichtet Katinka Emminger (Stadtbücherei Stuttgart).
    Date
    22. 2.2008 14:05:48
  19. Hattery, M.: Videotex in the US in 1991 (1991) 0.03 
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    Abstract
    Videotex systems have failed to penetrate significantly into the US market. Services such as home shopping, airline schedules and sports scores do not provide the necessary 'single critical service'. Electronic mail, messaging and community bulletin boards generate the most usage. Lack of open platforms and competition has led to poor services and hardware presents a barrier to everyman use. Describes services provided by US videotex companies Compuserve, Prodigy, American Online, Delphi and GEnie as well as smaller local commercial and non-commercial services. Videotex can be valuable for the physically handicapped, senior citizens, and health services
  20. Bierman, K.J.: OCLC users coucil meeting report : October, 4-6,1992 (1992) 0.03 
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    Abstract
    Reports from the OCLC users council meeting, 4-6 Oct 92. The theme for 1992-93 is transforming technologies: reconsructing libraries for the New York information community. Discusses the Blacksburg Electronic Village project, an attempt to envisage the future when there is connectivity to all cities of the US. It offers everyone in Blacksburg e-mail capability, list serve capability and Internet access

Authors

Years

Languages

  • e 142
  • d 72
  • i 3
  • f 1
  • nl 1
  • ru 1
  • s 1
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Types

  • a 191
  • m 23
  • s 8
  • el 2
  • x 2
  • b 1
  • u 1
  • More… Less…

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