Search (275 results, page 1 of 14)

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Abstract

Usability evaluations and observations of users shopping at Amazon.com (http://www.amazon.com) revealed some interesting user behaviors. The mixed behavior patterns were leveraged to create an interface for an e-commerce product. The author describes some design practices for providing a scoped search interface for an e-commerce site.

Date

22. 7.2006 18:17:44

Footnote

Beitrag in einer Special Section "Perspectives on Search User Interfaces: Best Practices and Future Visions"

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Abstract

This paper presents an application of the model described in Part I to the evaluation of Web search engines by undergraduates. The study observed how 36 undergraduate used four major search engines to find information for their own individual problems and how they evaluated these engines based an actual interaction with the search engines. User evaluation was based an 16 performance measures representing five evaluation criteria: relevance, efficiency, utility, user satisfaction, and connectivity. Non-performance (user-related) measures were also applied. Each participant searched his/ her own topic an all four engines and provided satisfaction ratings for system features and interaction and reasons for satisfaction. Each also made relevance judgements of retrieved items in relation to his/her own information need and participated in post-search Interviews to provide reactions to the search results and overall performance. The study found significant differences in precision PR1 relative recall, user satisfaction with output display, time saving, value of search results, and overall performance among the four engines and also significant engine by discipline interactions an all these measures. In addition, the study found significant differences in user satisfaction with response time among four engines, and significant engine by discipline interaction in user satisfaction with search interface. None of the four search engines dominated in every aspect of the multidimensional evaluation. Content analysis of verbal data identified a number of user criteria and users evaluative comments based an these criteria. Results from both quantitative analysis and content analysis provide insight for system design and development, and useful feedback an strengths and weaknesses of search engines for system improvement

Date

24. 1.2004 18:27:22

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Abstract

Bilal, in this third part of her Yahooligans! study looks at children's performance with self-generated search tasks, as compared to previously assigned search tasks looking for differences in success, cognitive behavior, physical behavior, and task preference. Lotus ScreenCam was used to record interactions and post search interviews to record impressions. The subjects, the same 22 seventh grade children in the previous studies, generated topics of interest that were mediated with the researcher into more specific topics where necessary. Fifteen usable sessions form the basis of the study. Eleven children were successful in finding information, a rate of 73% compared to 69% in assigned research questions, and 50% in assigned fact-finding questions. Eighty-seven percent began using one or two keyword searches. Spelling was a problem. Successful children made fewer keyword searches and the number of search moves averaged 5.5 as compared to 2.4 on the research oriented task and 3.49 on the factual. Backtracking and looping were common. The self-generated task was preferred by 47% of the subjects.

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Abstract

The study reported here investigated the query expansion behavior of end-users interacting with a thesaurus-enhanced search system on the Web. Two groups, namely academic staff and postgraduate students, were recruited into this study. Data were collected from 90 searches performed by 30 users using the OVID interface to the CAB abstracts database. Data-gathering techniques included questionnaires, screen capturing software, and interviews. The results presented here relate to issues of search-topic and search-term characteristics, number and types of expanded queries, usefulness of thesaurus terms, and behavioral differences between academic staff and postgraduate students in their interaction. The key conclusions drawn were that (a) academic staff chose more narrow and synonymous terms than did postgraduate students, who generally selected broader and related terms; (b) topic complexity affected users' interaction with the thesaurus in that complex topics required more query expansion and search term selection; (c) users' prior topic-search experience appeared to have a significant effect on their selection and evaluation of thesaurus terms; (d) in 50% of the searches where additional terms were suggested from the thesaurus, users stated that they had not been aware of the terms at the beginning of the search; this observation was particularly noticeable in the case of postgraduate students.

Date

22. 7.2006 16:32:43

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Abstract

Several previous studies have measured differences in the information search success of novices and experts. However, the definitions of novices and experts have varied greatly between the studies, and so have the measures used for search success. Instead of dividing the searchers into different groups based on their expertise, we chose to model search success with task completion speed, TCS. Towards this goal, 22 participants performed three fact-finding tasks and two broader tasks in an observational user study. In our model, there were two variables related to the Web experience of the participants. Other variables included, for example, the speed of query iteration, the length of the queries, the proportion of precise queries, and the speed of evaluating result documents. Our results showed that the variables related to Web experience had expected effects on TCS. The increase in the years of Web use was related to improvement in TCS in the broader tasks, whereas the less frequent Web use was related to a decrease in TCS in the fact-finding tasks. Other variables having significant effects on TCS in either of the task types were the speed of composing queries, the average number of query terms per query, the proportion of precise queries, and the participants' own evaluation of their search skills. In addition to the statistical models, we present several qualitative findings of the participants' search strategies. These results give valuable insight into the successful strategies in Web search beyond the previous knowledge of the expert-novice differences.

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Abstract

Patron queries at a four-year comprehensive college's online public access catalog were examined via transaction logs from March 2007. Three representative days were isolated for a more detailed examination of search characteristics. The results show that library users employed an average of one to three terms in a search, did not use Boolean operators, and made use of limits one-tenth of the time. Failed queries remained problematic, as a full one-third of searches resulted in zero hits. Implications and recommendations for improvements in the online public access catalog are discussed.

Date

10. 9.2000 17:38:22

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Abstract

Previous empirical studies of searcher behaviour have drawn attention to a wide variety of factors that affect performance; for instance, the display of retrieved results can alter search strategies (Allen 1991, 1994), the information need type influences search behaviour, (Elkerton et al 1984, Marchionini 1995); while the task complexity, reflected in the information need can affect user's search behaviour (Large et al 1994). Furthermore, information source selection (Bassilli 1977), and the user's model of the system and domain impact on the search process (Michel 1994); while motivation (Solomon 1993, Jacobsen et al 1992) and the importance of the information need (Wendt 1969) also influence search duration and the effort a user will employ. Rouse and Rouse (1984) in a review of empirical studies, summarise a wide variety of variables that can effect searching behaviour, including payoff, costs of searching, resource available, amount of information sought, characteristics of the data and conflicts between documents. It appears that user behaviour is inconsistent in the search strategies adopted even for the same search need and system (Davidson 1977, Iivonen 1995). Theories of searcher behaviour have been proposed that provide explanations of aspects of end-user behaviour, such as the evolution of the user's information need and the problems of articulating a query, [Bates (1979, 1989), Markey and Atherton 1978], effective search strategies in browsing and goal directed searches [Marchionini 1995, Belkin (1987, 1993)], the linguistic problem of matching search terms with indexing terms or content of target documents through an expert intermediary (Ingwersen 1982) or cognitive aspects of IR (Kulthau 1984, Ingwersen 1996).

Date

22. 3.2002 9:54:13

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Abstract

The library of the Cité des Sciences et de l'industrie attracts 4.000 visitors daily of whom 25% consult the GEAC system OPAC. Describes a 1992 survey consisting of online questions followed by an interview. The questionnaires were adapted from ones used in the UK and utilised OLIVE (Online Interactive Validation and Evaluation). While difficulties arose from users' inconsistency in their replies and failures to answer questions, it has become clear that subject access is unsatisfactory, sometimes because of mistyping by the searcher but also because of the vocabulary problems and lack of guidance in search strategies

Source

International cataloguing and bibliographic control. 22(1993) no.4, S.68-71

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Abstract

Presents a recently composite view of several user studies in information retrieval. Contains personal conclusions and speculations based on these studies, rather than formal statistical results, which so often are not comparable from 1 experiment to another. Suggests a taxonomy of user characteristics for such studies, in order to make results comparable. Discusses methods and effects of user training, then manner of expression of a query or information need, conduct of a search, use of the system command language or its equivalent, analysis by the user of retrieved information, and user satisfaction with outcome. Concludes with suggestions for system design and experimental methodology

Source

Canadian journal of information and library science. 19(1994) no.4, S.1-22

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Abstract

Search engine users typically engage in multiquery sessions in their quest to fulfill their information needs. Despite a plethora of research findings suggesting that a significant group of users look for information within a specific geographical scope, existing reformulation studies lack a focused analysis of how users reformulate geographic queries. This study comprehensively investigates the ways in which users reformulate such needs in an attempt to fill this gap in the literature. Reformulated sessions were sampled from a query log of a major search engine to extract 2,400 entries that were manually inspected to filter geo sessions. This filter identified 471 search sessions that included geographical intent, and these sessions were analyzed quantitatively and qualitatively. The results revealed that one in five of the users who reformulated their queries were looking for geographically related information. They reformulated their queries by changing the content of the query rather than the structure. Users were not following a unified sequence of modifications and instead performed a single reformulation action. However, in some cases it was possible to anticipate their next move. A number of tasks in geo modifications were identified, including standard, multi-needs, multi-places, and hybrid approaches. The research concludes that it is important to specialize query reformulation studies to focus on particular query types rather than generically analyzing them, as it is apparent that geographic queries have their special reformulation characteristics.

Date

26. 1.2014 18:48:22

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Abstract

This study addresses the impact of domain expertise (i.e. of prior knowledge of the domain) on the performance and query strategies used by users while searching for information. Twenty-four experts (psychology students) and 24 non-experts (students from other disciplines) had to search for psychology information from the Universalis website in order to perform six information problems of varying complexity: two simple problems (the keywords required to complete the task were provided in the problem statement), two more difficult problems (the keywords required had to be inferred) and two impossible problems (no answer was provided by the website). The results showed that participants with prior knowledge in the domain (experts in psychology) performed better (i.e. reached more correct answers after shorter search times) than non-experts. This difference was stronger as the complexity of the problems increased. This study also showed that experts and non-experts displayed different query strategies. Experts reformulated the impossible problems more often than non-experts, because they produced new queries with psychology-related keywords. The participants rarely used thematic category tool and when they did so this did not enhance their performance.

Date

25. 1.2016 18:46:22

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Abstract

Four focus groups were held with young Web users (10 to 13 years of age) to explore design criteria for Web portals. The focus group participants commented upon four existing portals designed with young users in mind: Ask Jeeves for Kids, KidsClick, Lycos Zone, and Yahooligans! This article reports their first impressions on using these portals, their likes and dislikes, and their suggestions for improvements. Design criteria for children's Web portals are elaborated based upon these comments under four headings: portal goals, visual design, information architecture, and personalization. An ideal portal should cater for both educational and entertainment needs, use attractive screen designs based especially on effective use of color, graphics, and animation, provide both keyword search facilities and browsable subject categories, and allow individual user personalization in areas such as color and graphics

Date

2. 6.2005 10:34:22

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Abstract

This study focuses on the task as a fundamental factor in the context of information seeking. The purpose of the study is to characterize kinds of tasks and to examine how different kinds of task give rise to different kinds of information-seeking behavior on the Web. For this, a model for information-seeking behavior was used employing dimensions of information-seeking strategies (ISS), which are based on several behavioral dimensions. The analysis of strategies was based on data collected through an experiment designed to observe users' behaviors. Three tasks were assigned to 30 graduate students and data were collected using questionnaires, search logs, and interviews. The qualitative and quantitative analysis of the data identified 14 distinct information-seeking strategies. The analysis showed significant differences in the frequencies and patterns of ISS employed between three tasks. The results of the study are intended to facilitate the development of task-based information-seeking models and to further suggest Web information system designs that support the user's diverse tasks.

Date

22. 3.2009 18:54:15

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Abstract

The study investigated how users' emotion control and search tasks interact and influence the Web search behavior and performance among experienced Web users. Sixty-seven undergraduate students with substantial Web experience participated in the study. Effects of emotion control and tasks were found significant on the search behavior but not on the search performance. The interaction effect between emotion control and tasks on the search behavior was also significant: effects of users' emotion control on the search behavior varied depending on search tasks. Profile analyses of search behaviors identified and contrasted the most commonly occurring profiles of search activities in different search tasks. Suggestions were made to improve information literacy programs, and implications for future research were discussed.

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Abstract

Over the last 4 years, the Information Interaction Laboratory at Rutgers' School of communication, Information and Library Studies has performed a series of investigations concerned with various aspects of people's interactions with advanced information retrieval (IR) systems. We have benn especially concerned with understanding not just what people do, and why, and with what effect, but also with what they would like to do, and how they attempt to accomplish it, and with what difficulties. These investigations have led to some quite interesting conclusions about the nature and structure of people's interactions with information, about support for cooperative human-computer interaction in query reformulation, and about the value of visualization of search results for supporting various forms of interaction with information. In this discussion, I give an overview of the research program and its projects, present representative results from the projects, and discuss some implications of these results for support of subject searching in information retrieval systems

Date

22. 9.1997 19:16:05

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Abstract

The development of visual retrieval methods requires information about user interaction with images, including their description and categorization. This article presents the development of a categorization model for magazine images based on two user studies. In Study 1, we elicited 10 main classes of magazine image categorization criteria through sorting tasks with nonexpert and expert users (N=30). Multivariate methods, namely, multidimensional scaling and hierarchical clustering, were used to analyze similarity data. Content analysis of category names gave rise to classes that were synthesized into a categorization framework. The framework was evaluated in Study 2 by experts (N=24) who categorized another set of images consistent with the framework and found it to be useful in the task. Based on the evaluation study the framework was solidified into a model for categorizing magazine imagery. Connections between classes were analyzed both from the original sorting data and from the evaluation study and included into the final model. The model is a practical categorization tool that may be used in workplaces, such as magazine editorial offices. It may also serve to guide the development of computational methods for image understanding, selection of concepts for automatic detection, and approaches to support browsing and exploratory image search.

Date

22. 1.2011 14:09:26

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Abstract

Describes an experiment in which secondary students from 6 schools on the island of Oahu, Hawaii, were tested for their ability to interpret and construct search statements in a presearch activity. Students read brief instructions on concept analysis, Boolean operators, and search statement format. One group used a worksheet. A 10item quiz tested students' knowledge of term selection and search logic and obtained self confidence ratings after answering each question. Search statements were analyzed according to a typology of search statement errors. On average, each student made 2 errors per search statement. Students with higher self confidence ratings had significantly higher scores on all measures

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Abstract

Jansen and Pooch review three major search engine studies and compare them to three traditional search system studies and three OPAC search studies, to determine if user search characteristics differ. The web search engine studies indicate that most searchers use two, two search term queries per session, no boolean operators, and look only at the top ten items returned, while reporting the location of relevant information. In traditional search systems we find seven to 16 queries of six to nine terms, while about ten documents per session were viewed. The OPAC studies indicated two to five queries per session of two or less terms, with Boolean search about 1% and less than 50 documents viewed.

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Abstract

Although technology can often correct spelling errors, the complex tasks of information searching and retrieval in an online public access catalog (OPAC) are made more difficult by these errors in users' input and bibliographic records. This study examines the search behaviors of 38 university students, divided into groups with either easy-to-spell or difficult-to-spell search terms, who were asked to find items in the OPAC with these search terms. Search behaviors and strategy use in the OPAC and on the World Wide Web (WWW) were examined. In general, students used familiar Web resources to check their spelling or discover more about the assigned topic. Students with difficult-to-spell search terms checked spelling more often, changed search strategies to look for the general topic and had fewer successful searches. Students unable to find the correct spelling of a search term were unable to complete their search. Students tended to search the OPAC as they would search a search engine, with few search terms or complex search strategies. The results of this study have implications for spell checking, user-focused OPAC design, and cataloging. Students' search behaviors are discussed by expanding Thatcher's (2006) Information-Seeking Process and Tactics for the WWW model to include OPACs.

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Abstract

Although many studies have identified search tactics, few studies have explored tactic transitions. This study investigated the transitions of search tactics during the Web-based search process. Bringing their own 60 search tasks, 31 participants, representing the general public with different demographic characteristics, participated in the study. Data collected from search logs and verbal protocols were analyzed by applying both qualitative and quantitative methods. The findings of this study show that participants exhibited some unique Web search tactics. They overwhelmingly employed accessing and evaluating tactics; they used fewer tactics related to modifying search statements, monitoring the search process, organizing search results, and learning system features. The contributing factors behind applying most and least frequently employed search tactics are in relation to users' efforts, trust in information retrieval (IR) systems, preference, experience, and knowledge as well as limitation of the system design. A matrix of search-tactic transitions was created to show the probabilities of transitions from one tactic to another. By applying fifth-order Markov chain, the results also presented the most common search strategies representing patterns of tactic transition occurring at the beginning, middle, and ending phases within one search session. The results of this study generated detailed and useful guidance for IR system design to support the most frequently applied tactics and transitions, to reduce unnecessary transitions, and support transitions at different phases.