-
Stevens, N.D.: ¬The importance of the verb in the reference question (1988)
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- Abstract
- The development of excellent reference skills is an art, and requires skill. Knowledge of how reference works are organised and work is of utmost importance. The librarian is also required to appreciate and understand user needs. It is necesary to solicit the real uestion, which often is not the one asked.
- Source
- Reference librarian. 1988, no.22, S.241-244
-
Nawe, J.: How significant is nonverbal communication in the reference interview? : An overview (1989)
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- Abstract
- Considers the part played by nonverbal communication in a librarian's ability to develop expertise in the librarian-user interface of a reference work interview. Special attention is directed to gestures and facial expressions.
- Source
- Maktaba. 11(1989), no.1, S.19-22
-
Information brokers and reference services (1989)
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- Series
- Reference librarian; no.22
-
Derr, R.L.: Questions: definitions, structure, and classification (1985)
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- Abstract
- A conception of the nature and structure of user questions is presented. A classification of questions, in which questions are classified on the basis of their conceptual presupposition, also id presented. Examples of user questions are provided along with an analysis of their structure. Rules for making a structural analysis of questions and for classifying questions are provided. The use of these devices should facilitate the processing of user questions and the performance of information systems
-
Papendieck, A.: Organisation des Auskunftsdienstes in öffentlichen Bibliotheken (1982)
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- Series
- Lehrbriefe Auskunftsdienst; 1) (Dbi-Materialien; 22
-
Derr, R.L.: Information seeking expressions of users (1984)
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- Abstract
- Five types of information seeking expressions of users are identified by an analysis of a sample of such expressions and of analogous expressions in another social context. The treatment of these expressions in the literature of information retrieval is reviewed. two recommendations are offered: (1) information specialists should call questions 'questions,' requests 'requests,' statements 'statements,' commands 'commands,' and truncated expressions 'truncated expressions,' and (2) both the search interview and the search itself should focus upon user questions
- Source
- Journal of the American Society for Information Science. 35(1984) no.2, S.124-128
-
Childers, T.: ¬The quality of reference services : still moot after 20 years (1987)
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- Source
- Journal of academic librarianship. 13(1987), S.73-74
-
Childers, T.: ¬The quality of reference : still moot after 20 years (1987)
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- Source
- Journal of academic librarianship. 13(1987), S.73-74
-
Kesselman, M.; Watstein, S.B.: ¬The measurement of reference and information service (1987)
0.01
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- Source
- Journal of academic librarianship. 13(1987) no.3, S.24-30
-
Felsky, M.: ¬The legal liability of information professionals (1989)
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- Source
- Canadian journal of information science. 14(1989) Sept., S.1-15
-
Smith, K.F.: POINTER vs. Using Government publications : where's the advantage? (1989)
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- Abstract
- POINTER is a microcomputer program and expert system that simulates the advice of a government documents librarian suggesting the use of particular reference books. Using Government publications is a 2 volume work which identifies search strategies and sources of information for handling many specific topics and types of questionsassociated with federal documents. A comparison of these 2 reference aids reveals advantages and disadvantages of each as well as the difficulty of developing a conceptual framework for federal document research.
-
Tifft, R.: ¬The growth and development of information and referral in library services : a selective history and review of some recent developments (1988)
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- Abstract
- Community information systems originated with the field of social services but was soon adapted by public libraries in the 60s. Because it is a recent development in library services, there have been a wide range of interpretations as public libraries have attempted to incorporate these services into the more traditional library services. Presents a selective overview of the history of community information services and a review of current developments in the field.
-
Smith, D.E.: Reference expert systems : humanizing depersonalized service (1989)
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- Abstract
- The delivery of library reference service can be practically supplemented through the appropriate incorporation and use of software tools commonly reffered to an expert system. The level of support such systems can affort the reference service organisation is dependent on the degree of complexity characteristic of the rule-based programming techniques used to develop a particular system and the size of its knowledge data base. Since most expert systems are designed to simulate the process of problem-solving practiced by an expert in a given field, an expert system designed to fully emulate library reference work must have the potential to respond to a wide subject range of questions with varying degrees of response adequacy. Describes a microcomputer-based reference expert-type system.
-
Kuhlthau, C.C.: Longitudinal case studies of the information search process of users in libraries (1988)
0.01
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- Abstract
- In depth case study of six students from high school through college
-
Hattendorf, L.C.: ¬The art of reference collection development (1989)
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-
Healy, L.M.; Carey, M.L.: Focus on the client : social service dimensions of I&R (1988)
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- Abstract
- The social service dimensions of organising and delivering community information services are explored. The nature of the client and client need, the nature of social service provider agencies, and the social service system or network as a whole are considered.
-
Markey, K.: Levels of question formulation in negotiation of information need during the online presearch interview : a proposed model (1981)
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-
Auster, E.; Lawton, S.B.: Search interview techniques and information gain as antecedents of user satisfaction with online bibliographic retrieval (1984)
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- Source
- Journal of the American Society for Information Science. 35(1984) no.2, S.90-103
-
Hernon, P.; McClure, C.R.: Quality of data issues in unobtrusive testing of library reference service : recommendations and strategies (1987)
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-
Bourne, C.P.; Robinson, J.: Education and training for computer based reference services : review of training efforts to date (1980)
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- Source
- Journal of the American Society for Information Science. 31(1980) no.2, S.25-35
