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  • × theme_ss:"Informationsdienstleistungen"
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  1. Günther, S.: Aufbruch in den virtuellen Raum : Anleitung zum Aufbau eines Web Contact Centers (2005) 0.04 
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    Abstract
    Die Weiten des Internet tendieren ins Unendliche - kaum etwas, was dort nicht vorhanden zu sein scheint. Google rühmt sich, dass jetzt die Suche auf über acht Milliarden Websites möglich ist und hat mit dem Einscannen der Bestände von US-amerikanischen und englischen Bibliotheken schon das nächste größere Projekt in Angriff genommen. Auch Microsoft schickt sich an, eine ernstzunehmende Konkurrenz in Sachen Internetrecherche zu werden. Hinzu kommt, dass das Internet eine immer größere Nutzung erfährt, 2004 lag diese bei 55,3 Prozent der Bevölkerung ab 14 Jahren - doch das alles heißt nicht, dass die Nutzer 3 im Gegenzug auch immer bessere Recherchefähigkeiten aufweisen. Es vergeht kein Tag, an dem im Informationsdienst von Bibliotheken nicht der Satz »Im Internet habe ich schon geguckt, dafind ich nix!« fällt. 100.000 Treffer zu einer Suchanfrage zu erhalten ist nicht die Kunst, aber fünf relevante Treffer zu erhalten, die noch dazu einer kritischen Bewertung standhalten (Stichwort »Information Literacy«), das bedarf eines professionellen Informationsvermittlers - eines Bibliothekars! Noch nie waren so viele Nutzer im Netz und zugleich so viele so unzufrieden. Wäre es nicht Aufgabe der Bibliotheken diese (potenziellen) Kunden aufzufangen, bevor sie in den Weiten des Internet verloren gehen? Dieses Auffangnetz existiert bereits - bekannt als Digital Reference Service, gebündelt durch die Funktionen, die das Web Contact Center bereit hält.
    Date
    22. 9.2005 20:50:31
  2. Floeting, H.; Gaevert, S.; Balfidan, B.; Nigdeli, A.; Riedmann, E.: Städte im Netz : Elektronische Bürger-, Stadt- und Wirtschaftsinformationssysteme der Kommunen. Ergebnisse einer Difu-Städteumfrage (1997) 0.04 
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  3. Metz, A.: Community service : a bibliography (1996) 0.02 
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    Date
    17.10.1996 14:22:33
  4. Information brokers and reference services (1989) 0.02 
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    Series
    Reference librarian; no.22
  5. Ghilardi, F.J.M.: ¬The information center of the future : the professional's role (1994) 0.02 
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    Date
    27.12.2015 18:22:38
  6. Curzon, S.C.: Managing the interview (1995) 0.02 
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    Footnote
    Rez. in: Journal of academic librarianship 22(1996) no.6, S.471 (N. Corral)
  7. International yearbook of library and information management : 2001/2002 information services in an electronic environment (2001) 0.02 
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    Date
    25. 3.2003 13:22:23
  8. Layne, S.S.: Artists, art historians, and visual art information (1994) 0.02 
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    Source
    Reference librarian. 1994, no.47, S.22-36
  9. Yoo, E.-Y.; Robbins, L.S.: Understanding middle-aged women's health information seeking on the web : a theoretical approach (2008) 0.02 
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    Date
    9. 2.2008 17:52:22
  10. Bryson, J.: Managing information services : an integrated approach (1997) 0.02 
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    Date
    31.12.1998 22:01:11
  11. Jennerich, E.Z.; Jennerich, E.J.: ¬The reference interview as a creative art (1997) 0.02 
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    Date
    31.12.1998 22:14:52
  12. Kuhlthau, C.C.: Seeking meaning : a process approach to library and information services (2003) 0.02 
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    Date
    25.11.2005 18:58:22
  13. Malan, C.: Personal strategies in reference work (1992) 0.01 
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    Source
    Cape librarian. 36(1992) no.10, S.22-23
  14. Bostian, R.; Robbins, A.: Effective instruction for searching CD-ROM indexes (1990) 0.01 
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    Date
    21. 3.2008 13:22:03
  15. Rader, H.B.: Library orientation and instruction - 1993 (1994) 0.01 
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    Source
    Reference services review. 22(1994) no.4, S.81-
  16. Tague-Sutcliffe, J.: Measuring information : an information services perspective (1995) 0.01 
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    Footnote
    Rez. in: Information processing and management. 32(1996) no.3, S.389-391 (P.B. Kantor); Journal of academic librarianship 22(1996) no.2, S.147 (T.A. Brooks); Medical reference services quarterly 15(1996) no.2, S.109-110 (C. Gluck); JASIS 47(1996) no.10, S.794-795 (R. Losee)
  17. Stevens, N.D.: ¬The importance of the verb in the reference question (1988) 0.01 
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    Source
    Reference librarian. 1988, no.22, S.241-244
  18. ¬The reference assessment manual (1995) 0.01 
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    Footnote
    Rez. in: College and research libraries. 57(1996) no.3, S.307-308 (M. Crist); Journal of academic librarianship 22(1996) no.4, S.314 (D. Ettinger)
  19. Nawe, J.: How significant is nonverbal communication in the reference interview? : An overview (1989) 0.01 
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    Source
    Maktaba. 11(1989), no.1, S.19-22
  20. Eisenberg, M.: Big 6 tips : number two. Information seeking strategies (1997) 0.01 
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    Source
    Emergency librarian. 25(1997) no.2, S.22

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