-
Byström, K.: Information seekers in context : an analysis of the 'doer' in INSU studies (1999)
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- Abstract
- In information needs, seeking and use (INSU) research, individuals have most commonly been perceived as users (e.g., Kuhlthau, 1991; Dervin & Nilan, 1986; Dervin, 1989; Belkin, 1980). The concept user originates from the user of libraries and other information services and information systems. Over the years the scope of the concept has become wider and it is nowadays often understood in the sense of seekers of information (e.g., Wilson, 1981; Marchionini, 1995) and users of information (e.g., Streatfield, 1983). Nevertheless, the concept has remained ambiguous by being on the one hand universal and on the other hand extremely specific. The purpose of this paper is to map and evaluate views on people whose information behaviour has been in one way or another the core of our research area. The goal is to shed some light on various relationships between the different aspects of doers in INSU studies. The paper is inspired by Dervin's (1997) analysis of context where she identified among other themes the nature of subject by contrasting a `transcendental individual' with a `decentered subject', and Talja's (1997) presentation about constituting `information' and `user' from the discourse analytic viewpoint as opposed to the cognitive viewpoint. Instead of the metatheoretical approach applied by Dervin and Talja, a more concrete approach is valid in the present analysis where no direct arguments for or against the underlying metatheories are itemised. The focus is on doers in INSU studies leaving other, even closely-related concepts (i.e., information, information seeking, knowledge etc.), outside the scope of the paper.
- Date
- 22. 3.2002 9:55:52
-
Murfin, M.E.: Evaluation of reference service by user report of success (1995)
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- Abstract
- The history of user evaluation of reference service is traced and related to other methods of reference evaluation, including librarian self report of success, behavioral guidelines, and ubobtrusive observation. The evidence to be derived from presently available user evaluations is considered in the light of criteria for a reference evaluation instrument. Concludes that reference success cannot be explained by any one group of factors, and that the best evaluation will utilize many methods
-
Pasanen-Tuomainen, I.: Evaluating the user education (1994)
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- Abstract
- Desicusses the user training programme of the Helsinki University of Technology Library in the light of an internordic monitoring project. In the project, the use of OPACs was evaluated by analyzing the transaction logs and it was concluded that end users do not exploit the various possibilities of OPACs. A large part of the material found in the collections in the library is not retrieved: misspellings, lack of truncation, inequate use of Boolean operators and wrong database choices lead to ineffective retrieval. Emphasis in the online catalogue training has been on the 'hands on' exercises and it appears that the training programme is not very effective in the area of subject searching. Presents reasons for this and discusses plans for the future development of the library user training programme
-
Watanabe, T.: ¬A new tide in the user studies : focusing on C.C. Kuhlthau's cognitive user model (1997)
0.03
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- Abstract
- Reviews a series of studies conducted by C.C, Kuhlthau who investigated users' information seeking behaviour in libraries over a 10 year period. In her study she constructed and Information Search Process (ISP) Model which represents aspects of user activities as a whole including feelings, thoughts and actions or behaviour. Argues that, while the ISP model sheds new light on user studies, it has problems in the following areas: problem solving processes; the understanding of 'feelings'; and the method of investigating users' information seeking behaviour. Recommends that the ISP model be reconstructed from different perspectives and verified in areas other than libraries. This may lead to the development of a new model of information seeking
-
Nicholas, D.: ¬An assessment of the online searching behaviour of practitioner end users (1996)
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- Abstract
- The study set out to determine: (1) what were the searching characteristics of end-users in a non-academic environment and explain this in the light of their information needs; (2) whether these characteristics were those that were ascribed to end users in the professional literature; (3) whether they differed materially from those of information professionals working in the same fields. Searching characteristics were interpreted in their widest sense to include: command utilisation/knowledge; search success a satisfaction; volume of searching; searching style / approach; duration of searches; file selection; willingness to delegate and levels of training. These issues were explored in relation to 2 practitioner groups - journalists from he Guardian newspaper, and politicians from The House of Commons. Comparative data were also sought from information professionals in these 2 organisations. A mixture of social and statistical methods was used to monitor end-user and professional searching, though transactional log analysis was strongly featured. Altogether the searching behaviour of 170 end users was evaluated in the light of the searching behaviour of 70 librarians. The principal findings were that: in some respects end users did conform to the picture that information professionals have of them: they did seartch with a limited range of commands; more of their searches produced no results, and search statements were simplly constructed. But in other respects they confounded their image - they could be very quick and economical searchers, and they did not display meters of print-out. However, there were variations between individual end users, and it was often possible to find an end-user group that matched an information professional group on one aspect of online searching or another. The online behaviour of end users was very much related to their general information seeking behaviour; and to the fact that they were not trained
-
Wallace, P.M.: Periodical title searching in online catalogues (1997)
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- Date
- 29. 7.1998 10:57:22
-
Tomney, H.; Burton, P.F.: Electronic journals : a case study of usage and attitudes among academics (1998)
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- Date
- 22. 5.1999 19:07:29
-
Witt, M.: Survey on the use of the catalogue at the Mediatheque of the Cité des Sciences et de l'Industrie (CSI) (1993)
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- Source
- International cataloguing and bibliographic control. 22(1993) no.4, S.68-71
-
Meadow, C.T.: Speculations on the measurement and use of user characteristics in information retrieval experimentation (1994)
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- Source
- Canadian journal of information and library science. 19(1994) no.4, S.1-22
-
Berger, F.C.; Hofstede, A.H.M. ter; Van der Weide, T.P.: Supporting query by navigation (1996)
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- Source
- Information retrieval: new systems and current research. Proceedings of the 16th Research Colloquium of the British Computer Society Information Retrieval Specialist Group, Drymen, Scotland, 22-23 Mar 94. Ed.: R. Leon
-
Stokmans, M.; Oomens, A.: Meer grasduinen door genreplaatsing? : genre- of alfabetische plaatsing: onderzoek naar verschillen in gebruikersgedrag (1997)
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- Source
- BibliotheekBlad. 1(1997) no.21, S.22-23
-
Drabenstott, K.M.; Simcox, S.; Fenton, E.G.: End-user understanding of subject headings in library catalogs (1999)
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- Date
- 10. 9.2000 17:38:22
-
Belkin, N.J.: ¬An overview of results from Rutgers' investigations of interactive information retrieval (1998)
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- Date
- 22. 9.1997 19:16:05
-
Coles, C.: Information seeking behaviour of public library users : use and non-use of electronic media (1999)
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- Date
- 22. 3.2002 8:51:28
-
Ennis, M.; Sutcliffe, A.G.; Watkinson, S.J.: Towards a predictive model of information seeking : empirical studies of end-user-searching (1999)
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- Date
- 22. 3.2002 9:54:13
