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  • × author_ss:"Hoskisson, T."
  • × theme_ss:"Informationsdienstleistungen"
  1. Hoskisson, T.: Making the right assumptions : know your user and improve the reference interview (1998) 0.01 
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    Date
    14.11.1998 19:22:48
  2. Eckwright, G.Z.; Hoskisson, T.; Pollastro, M.: Reference etiquette : a guide to excruciatingly correct behavior (1998) 0.01 
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    Abstract
    Gives practical advice on staffing a reference desk. Covers topics such as whether to bring work to the desk, how to maintain an approachable manner, whether to mingle with users, how to deal with queues and telephone enquiries, the importance of working with colleagues and sharing questions, and making referrals

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