-
Pifalo, V.: ¬The impact of consumer health information provided by libraries : the Delaware experience (1997)
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- Abstract
- While consumer health libraries have proliferated in response to the changing health care environment and consumer demand, there is little documentation about the impact and value of providing consumer health information. Explores the issues of imapact and value in a retrospective study of consumers who received health information from the Delaware Academy of Medicine's Consumer Health Library during 1995. Reports results of a questionnaire survey of 270 adults that focused on whether the information influenced decisions, actions, anxiety levels, and patient provider communication and addressed the value of such library service in terms of likelihood of repeat use, recommendation to others, and willingness to pay. Results, based on a return rate of 86,7%, identified effects of library supplied consumer health information that extend beyond the anticipated acquisition of knowledge to specific actions and effects on anxiety
- Source
- Bulletin of the Medical Library Association. 85(1997) no.1, S.16-22
-
Dearie, T.N.; Perez, A.J.: Traditional access to the library via telephone service (1992)
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- Abstract
- Telephone reference service at the California Univ. at San Diego Central Library hab become problematic in recent years due to increased volume of patron demand, both in person and on the telephone. In order to meet the demand the library established a separate information desk service which became the first line of service for incoming telephone callers. Reports a survey conducted in 1991 by information and reference desk staff to see how well this arrangement was meeting the needs of primary patrons. Details steps taken to correct shortcomings
-
Hardy, G.: Qjumper: a Hypercard library information system (1993)
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- Abstract
- The Royal Institute of Technology (RIMT) Libraries developed and made available a HyperCard-based directional information system in the first semester of 1992. This was part of a strategy to relieve pressure on a very busy service point, the information desk. Discusses the features of the system and evaluates its impact upon the demand for information at the service point. While popular with students as a source of information, Qjumper has not stemmed the increasing demand placed upon the information desk
-
Miller, T.: Up the wisdom warehouse : why information specialists need to be more proactive (1997)
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- Abstract
- Notes the phenomenon of huge mergers of professional services companies and the boom in demand for knowledge services and specialist contract workers. Comments on the implications of these trends for the knowledge management field and the opportunities to be seized by information professionals if they can develop the technical and business skills to move into it. Stresses the need to be proactive and tactical
-
Mendelsohn, J.: Human help at OPAC terminals is user friendly : a preliminary study (1994)
0.07
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- Abstract
- Reports research, conducted on the UTLink online catalogue at Toronto University Library, aimed at examining the provision of library staff assistance to users of OPACs. The study identified a significant change in the demand for service when there was a change from offering traditional 'from the desk' help to 'point of use' help at the OPAC terminals. The kind of help most given by librarians was procedural: a frequent problem being how to deal with information overload. Results suggest that while it is important to continue to improve the technology there remains an ongoing need for human support. Research into human help is supportive of library practice, which values the provision of high quality services to users who are not yet self sufficient on OPACs
-
Herman, D.: But does it work? : evaluating the Brandeis reference model (1994)
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- Abstract
- The Brandeis model of reference service delivery, which consists of a student-staffed information desk and a professional reseaarch consultation service, attemps to preserve the quality of the reference encounter at a time of dramatically increased demand. In this article, Herman describes a multifaceted evaluation of the model, which has neen in place since 1990. A retreat was held to redefine the model's ideals, an unabstrusive studa was performed to measure the effectiveness of the information desk, and a focus group project was used to gauge patron response. The overall conclusion of the study is that the model provides a high-quality service that has been enthusiastically received, but that improvements need to be made in the referral of patrons from the information desk to the librarian
- Source
- Reference services review. 22(1994) no.4, S.17-28
-
Schwuchow, W.; Graumann, S.; Bredemeier, W.: ¬A study of the European information services market (1997)
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- Abstract
- Reports results of the 1994 Member States Study (MSSTUDY) of the supply of and markets for electronic information services (EIS) in the 17 countries of the European Union, based on the methodological approach developed by the DGD. The surveys were conducted in each country by anational institute using the DGD methodology. 2 differnt approaches were followed: a market approach, measuring expenditures for EISs for professional purposes in the 17 countries; and a supplier approach, measuring the worldwide revenues of suppliers of EISs for professional purposes from the 17 countries. Results from the MSSTUDY are gathered from the supply and demand sides of these markets and aggregated to a European picture
-
Laverty, C.Y.C.: Library instruction on the Web : inventing options and opportunities (1997)
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- Abstract
- With the establishment of the WWW as a standard information tool in academic libraries, there is a greater demand for research assistance than ever before. Reference questions involve more teaching time given the number of interfaces clients confront as they navigate the book catalogue, electronic databases, and the WWW. Librarians require expert knowledge of multiple search strategies as well as the ability to teach others how to apply them effectively. Outlines hoe the WWW can function as a desktop publishing system, revitalize subject pathfinders and 'how to' guides, and promote the invention of interactive library tutorials. A Web site presenting design ideas accompanies this article at: http://stauffer.queensu.ca/inforef/tutorials/cla/clahome.htm
-
Siddiqui, M.A.; Mirza, M.I.: Impact of CD-ROM searching on reference and information services in a university library (1994)
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- Abstract
- We have attempted to study the effects of CD-ROM searching on the reference and information services in a university library. The study is based on the statistics collected at the King Fahd University of Petroleum and Minerals (KFUPM) Library, Dhahran, Saudi Arabia. The data collected before and after the introduction of the CD-ROM service is compared to analyse the CD-ROM impact on various reference services, like interlibrary loan, online searching, reference questions, staff requirement and development
- Date
- 22. 2.1999 13:08:44
-
Havener, W.M.: Answering ready reference questions : print versus online (1990)
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- Abstract
- Reports the findings of an experiment designed to compare on-line data bases and equivalent printed versions in 1 area of reference services, the answering of ready reference questions. 68 reference librarians searched for answers to the same set of 12 questions using either print or on-line sources. Details of the questions are given. In the case of conceptual questions on-line proved faster than print, particularly for 2-concept questions, and the increased speed was not at the expense of accuracy. In the case of factual questions, print sources proved to be considerably faster than on-line. Suggests 2 guidelines: when bibliographic information is available in both print and on-line formats, on-line should be the tool of choice, particularly for multi-concept questions; simple factul questions can be answered more quickly using printed sources.
- Source
- Online. 14(1990) no.1, S.22-28
-
Armour, J.; Cisler, S.: Community networks on the Internet (1994)
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- Abstract
- Community networks have existed since the 1970s when Community Memory in Berkeley, Californis, installed terminals in public places for people to read and post material of all sorts on a centralised time sharing system. Community Memory was the first known community access network. Several foundations and government agencies have funded community networks, known as freenets. Discusses the freenet movement; library involvement; the Apple Library of Tomorrow and the Morino Foundation conference on community networks and how to keep in touch with community network developments
- Source
- Library journal. 119(1994) no.11, S.22-24
-
Stalker, J.C.; Murfin, M.E.: Quality reference service : a preliminray case study (1996)
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- Abstract
- The Brandeis University main library, Waltham, MA, reference service scored highly on the Wisconsin-Ohio Reference Evaluation Programme (WOREP). Reports on a site visit to Brandeis carried out in 1996 to determine how its reference library performance differs from the perfromance of the typical academic reference deparrtment in the areas covered by the WOREP data. Findings indicate that intensive use of electronic resources, a good reference collection, good architecture, administrative support and adequate time provided by the consultation model contributed to service quality
- Source
- Journal of academic librarianship. 22(1996) no.6, S.423-429
-
Moore, A.: As I sit studying : WWW-based reference services (1998)
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- Abstract
- Reports on the current state of reference services supplied by the WWW and describes: the main features of WWW based reference services; several models of handling requests; and the impact of these services on traditional reference services. Based upon anecdotal information, concludes that, to date, Web based reference services have had little impact upon traditional reference services
- Date
- 17. 7.1998 22:10:42
-
Staley, L.: E-mail reference : experiences at City University (1998)
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- Abstract
- City University Library, Washington, provides an electronic mail reference facility for isolated and remote users. City University students can send reference questions by e-mail at any time of day. Notes the disadvantages of the service, including lack of non verbal clues and reliance on the written word to replace the reference interview. Reports briefly on 2 years of experience with the service
- Date
- 22. 2.1999 17:57:23
-
Smet, E. de: Evaluation of a computerised community information system through transaction analysis and user survey (1995)
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- Abstract
- Reports on the results of a transaction analysis and user survey, evaluating a pilot system for computerized community information in a public library, based on the GDIS system (Gemeenschaps Informatie Documentair System). The non hierarchical and global approach to the integrated database proved to be useful for novice users. Out of many parameters only frequency of use correlates with retrieval success. The online questionnaire proved to be worthwhile although restricted in scope. The logbook transaction analysis yielded a rich amount of useful management information for the systems managers. The user survey yielded a rich set of data on which to perform statistical analyses according to social science practice, from which some interesting relations could be detected
- Date
- 23.10.1995 19:22:11
-
Remington, T.L.; Ferrill, M.J.: First aid for the reference librarian : responding to consumer healthcare questions (1997)
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- Abstract
- Presents an annotated list of medical information sources and resources for reference librarians in public libraries, designed to help meet the growing demand by users for health care information. The resources cover: drug information; medical diagnosis and treatment; medical dictionaries; specialty medical situations; and herbal and natural remedies
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Rowley, J.: ¬The changing face of current awareness services (1998)
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- Abstract
- Presents a state of the art review of current awareness services in 1997 noting: the components of typical current awareness services; the range and types of databases that may be scanned during searches; and the role of feedback and document delivery mechanisms. Includes a checklist of criteria which may be used to evaluate current awreness services, including: database coverage; timeliness and currency; cost; and mechansims for creating and maintaining user SDI profiles. Discusses the main types of current awareness services: contents page services; abstracting and indexing services; and integrated online products (such as Engineering Index's Engineering Village), including SDI. Considers the concept of currency and remarks on the tendency for current awareness services to be products of a producer led rather than a user led culture
- Date
- 9. 2.1997 18:44:22
22. 2.1999 17:48:45
-
Tenopir, C.; Ennis, L.: ¬The digital reference work of academic libraries (1998)
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- Abstract
- Reports a survey of all academic members of the Association of Research Libraries in the 4th quarter of 1997 which examined how academic libraries incorporate electronic information sources into their reference activities and the effects on libraries services. There was a response rate of 68 per cent, Compares results surveys carried out in 1991 and 1994. The survey covered: numbers of computers access options (intermediary, end user online, CD-ROM locally loaded databases or those accessible through the library catalogue and the Internet. There is a trend away from print resources, particularly indexing and abstracting materials, and away from CD-ROM LANs and local loading of databases towards remote online resources
- Source
- Online. 22(1998) no.4, S.22-28
-
Broady, J.E.: Costing of bibliographic services (1997)
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- Abstract
- Although traditionally, costing is an activity which information professionals have not needed to undertake, increasing emphasis on demonstrating value for money in service provision has led to a growing awareness of the need to cost service activity. Discusses the basics of costing library activities, noting types of costs (direct costs and indirect costs; fixed costs and variable costs). Describes 2 basic approaches to costing: marginal costing; and total absorption or absorption costing and illustrates the principles involved using library based examples. Argues that, although librarians focus on the needs of their users, they must have a knowledge of and an ability to undertake costing if they are to provide services that are effectively designed and delivered. Concludes that, without such knowledge and ability, library managers must eventually lose their central role in the planning and control of these services
- Date
- 9. 2.1997 18:44:22
22. 9.1997 18:41:15
-
Aghemo, A.: Come valutare il servizio di informazione (1993)
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- Abstract
- Library information service assessment studies can help the reference librarian to form an accurate judgement on the library's structure and organization in terms of: efficiency; effectiveness; and cost/benefit ratio. These 3 assessment criteria can be applied to the following areas: staff; users; user requests; answers provided; library information service potential; and collection and documentation resources. Each of these areas yields further sub-categories for evaluation. Data collection methods depend on the end purpose of the assessment study, but may include the issue of questionnaires to librarians and users, and non invasive observation of user activities. The studies can be unpopular, as they may result in cuts in staff or services
- Date
- 6. 4.1996 13:22:31
