-
Auster, E.; Lawton, S.B.: ¬The negotiation process in on-line bibliographic retrieval (1979)
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- Source
- Canadian journal of information science. 4(1979) May, S.86-98
-
Havener, W.M.: Answering ready reference questions : print versus online (1990)
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- Abstract
- Reports the findings of an experiment designed to compare on-line data bases and equivalent printed versions in 1 area of reference services, the answering of ready reference questions. 68 reference librarians searched for answers to the same set of 12 questions using either print or on-line sources. Details of the questions are given. In the case of conceptual questions on-line proved faster than print, particularly for 2-concept questions, and the increased speed was not at the expense of accuracy. In the case of factual questions, print sources proved to be considerably faster than on-line. Suggests 2 guidelines: when bibliographic information is available in both print and on-line formats, on-line should be the tool of choice, particularly for multi-concept questions; simple factul questions can be answered more quickly using printed sources.
- Source
- Online. 14(1990) no.1, S.22-28
-
Auster, E.; Lawton, S.B.: Search interview techniques and information gain as antecedents of user satisfaction with online bibliographic retrieval (1984)
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- Source
- Journal of the American Society for Information Science. 35(1984) no.2, S.90-103
-
Nicholas, D.: Assessing information needs : tools and techniques (1996)
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- Date
- 26. 2.2008 19:22:51
- Footnote
- Rez. in: Assignation. 14(1997) no.2, S.24 (S. Vogel); Journal of librarianship and information science 30(1998) no.1, S.68 (J. Secker)
- LCSH
- Information services
- Subject
- Information services
-
Johnston, S.: Training for the information economy : a study of the information culture of a graduate business school (1999)
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- Abstract
- As the corporate world becomes increasingly entwined with technological change and information systems, it is vital to examine the role of the information intermediary within such a context. The role of the trained information professional intermediary, whether a reference librarian, special librarian, on-line searcher or researcher, come under continual scrutiny as the corporate world undergoes radical transformation. This paper reports on a study which examines the role of the information professional within the library of a major academic business library. It has been observed that Wall Street functions almost entirely on information (Baldwin & Rice, 1997). Technology and the increasing need for a global perspective have challenged traditional corporate assumptions as the task of the contemporary business employee increasingly demands obtaining and working with information. In business environments, where the overriding goal is the economic progress of the company, information seeking must take place in rapidly changing, complex situations. The new business professional is not just someone familiar with the latest in management techniques. It is someone able to obtain, absorb and synthesize relevant information.
- Source
- Exploring the contexts of information behaviour: Proceedings of the 2nd International Conference on Research in Information Needs, Seeking and Use in Different Contexts, 13-15 August 1998, Sheffield, UK. Ed. by D.K. Wilson u. D.K. Allen
- Theme
- Information Resources Management
-
Dawson, A.; Peña McCook, K. de la: Trends affecting the roles of reference librarians (1996)
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- Abstract
- Reviews societal and general library trends in relation to roles of reference staff in libraries. Describes 4 trends that characterize the substance of future directions of front line reference librarians: contextual perceptions; technological competence; a human dimension; and creativity and innovation. Front line reference librarians must be astute environmental scanners, technological wizards, sensitive, proactive, advocates of diverse library users, and creative innovators of information delivery systems
-
Basch, R.: May I help you? : Customer service beyond. (1990)
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- Abstract
- Analyses the response of a customer service and user's problems. The following on-line services and data basae producers were surveyed: Mead Data Control. DIALOG Information Services, Information Access Company, Data-Star, and NewsNet. Official customer services are provided in a variety of ways. In smaller and geographically dispersed organisations several services sponsor user groups and gatherings.
-
Fabritius, H.: Triangulation as a multiperspective strategy in a qualitative study of information seeking behaviour of journalists (1999)
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- Abstract
- Recently, the importance of application of multiple, qualitative methods has been emphasised in the field of information seeking and retrieval research. (See Fidel 1993; Vakkari 1997). One of the earliest and most ambitious attempts to apply multiple methods was the research project on information needs and information services in local authority social services departments. (Wilson & Streatfield 1977; Wilson, et al., 1979; Wilson 1981). In studies on information needs and seeking qualitative methods have gained a leading position in the 1990's (Vakkari 1997: 451). Indisputably, this is the case when looking at recent information needs, seeking and use research carried out by Algon (1997), Ellen (1998), Barry (1995), Byström (1997), Iivonen (1996), Kirk (1997), Kuhlthau (1993), Solomon (1997) and Sonnenwald and Lievrouw (1996). Furthermore, though the approach of the study is qualitative the application of quantitative techniques is not necessarily excluded. In methodological literature attention is paid to integrating qualitative and quantitative techniques. These methods are not opposite but they complement to each other. In a qualitative study various methods can be combined. Triangulation can be seen in two ways: firstly, to ascertain the validity of research; secondly, to employ the methods that are appropriate to the subject investigated. Application of triangulation in the former way aims at the full, 'objective' picture of the subject studied, while the picture obtained in the latter way is like a kaleidoscope. Thus the ultimate reason for triangulating is to gain deeper understanding of the phenomenon studied.
- Source
- Exploring the contexts of information behaviour: Proceedings of the 2nd International Conference on Research in Information Needs, Seeking and Use in Different Contexts, 13-15 August 1998, Sheffield, UK. Ed. by D.K. Wilson u. D.K. Allen
-
Kuhlen, R.: Transfer and transformation of information : overcoming pragmatic difficulties in contemporary online information systems (1988)
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- Abstract
- A theoretical approach to information transfer understood as the transformation of knowledge into information is presented. The main components of this information value-adding process are discussed. The success of the trans-formation process is highly dependent on the pragmatic components of the underlying information system such as problem analysers and individual user models. The information industry and information science must make a joint effort, with respect to both research and appropriate training, to overcome the pragmatic deficiencies of current on-line information systems.
-
Webber, S.A.E.: Priced business information services from the public sector : will they succeed? (1990)
0.03
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- Abstract
- Looks at the position of priced information services within publicly funded libraries and information units, with particular emphasis on the UK. Priced information services are defined as services which involve an information officer or librarian searching in printed, on-line or other sources to answer a specific enquiry, and requiring a fee for that search (which may or may not cover costs). After examining the current position and trends, looks at the growth of private sector information services and debates their likely impact on the overall availability of information to the public.
-
Nicholas, D.: Assessing information needs : tools, techniques and concepts for the Internet age (2000)
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-
Looking for information : a survey on research on information seeking, needs, and behavior (2016)
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- Abstract
- The 4th edition of this popular and well-cited text is now co-authored, and includes significant changes from earlier texts. Presenting a comprehensive review of over a century of research on information behavior (IB), this book is intended for students in information studies and disciplines interested in research on information activities. The initial two chapters introduce IB as a multi-disciplinary topic, the 3rd provides a brief history of research on information seeking. Chapter four discusses what is meant by the terms "information" and "knowledge. "Chapter five discusses "information needs," and how they are addressed. The 6th chapter identifies many related concepts. Twelve models of information behavior (expanded from earlier editions) are illustrated in chapter seven. Chapter eight reviews various paradigms and theories informing IB research. Chapter nine examines research methods invoked in IB studies and a discussion of qualitative and mixed approaches. The 10th chapter gives examples of IB studies by context. The final chapter looks at strengths and weaknesses, recent trends, and future development.
- RSWK
- Information Retrieval
- Series
- Studies in information
- Subject
- Information Retrieval
- Theme
- Semantisches Umfeld in Indexierung u. Retrieval
-
Case, D.O.: Looking for information : a survey on research on information seeking, needs, and behavior (2002)
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- Footnote
- Rez. in: JASIST 54(2003) no.7, S.695-697 (R. Savolainen): "Donald O. Case has written an ambitious book to create an overall picture of the major approaches to information needs and seeking (INS) studies. The aim to write an extensive review is reflected in the list of references containing about 700 items. The high ambitions are explained an p. 14, where Case states that he is aiming at a multidisciplinary understanding of the concept of information seeking. In the Preface, the author characterizes his book as an introduction to the topic for students at the graduate level, as well as as a review and handbook for scholars engagged in information behavior research. In my view, Looking for Information is particularly welcome as an academic textbook because the field of INS studies suffers from the lack of monographs. Along with the continuous growth of the number of journal articles and conference papers, there is a genuine need for a book that picks up the numerous pieces and puts them together. The use of the study as a textbook is facilitated by clearly delineated sections an major themes and the wealth of concrete examples of information seeking in everyday contexts. The book is lucidly written and it is accessible to novice readers, too. At first glance, the idea of providing a comprehensive review of INS studies may seem a mission impossible because the current number of articles, papers, and other contributions in this field is nearing the 10,000 range (p. 224). Donald Case is not alone in the task of coming to grips with an increasing number of studies; similar problems have been faced by those writing INS-related chapters for the Annual Review of Information Science and Technology (ARIST). Case has solved the problem of "too many publications to be reviewed" by concentrating an the INS literature published during the last two decades. Secondly, studies an library use and information retrieval are discussed only to a limited extent. In addition, Case is highly selective as to studies focusing an the use of specific sources and channels such as WWW. These delineations are reasonable, even though they beg some questions. First, how should one draw the line between studies an information seeking and information retrieval? Case does not discuss this question in greater detail, although in recent years, the overlapping areas of information seeking and retrieval studies have been broadened, along with the growing importance of WWW in information seeking/retrieval. Secondly, how can one define the concept of information searching (or, more specifically, Internet or Web searching) in relation to information seeking and information retrieval? In the field of Web searching studies, there is an increasing number of contributions that are of direct relevance to information-seeking studies. Clearly, the advent of the Internet, particularly, the Web, has blurred the previous lines between INS and IR literature, making them less clear cut. The book consists of five main sections, and comprises 13 chapters. There is an Appendix serving the needs of an INS textbook (questions for discussion and application). The structure of the book is meticulously planned and, as a whole, it offers a sufficiently balanced contribution to theoretical, methodological, and empirical issues of INS. The title, Looking for Information: A Survey of Research an Information Seeking, Needs, and Behavior aptly describes the main substance of the book. . . . It is easy to agree with Case about the significance of the problem of specialization and fragmentation. This problem seems to be concomitant with the broadening field of INS research. In itself, Case's book can be interpreted as a struggle against this fragmentation. His book suggests that this struggle is not hopeless and that it is still possible to draw an overall picture of the evolving research field. The major pieces of the puzzle were found and the book will provide a useful overview of INS studies for many years."
- Series
- Library and information science
- Theme
- Semantisches Umfeld in Indexierung u. Retrieval
-
McClure, C.R.: User-based data collection techniques and strategies for evaluating networked information services (1994)
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- Abstract
- The rapid development of networked information resources and services has not been matched with ongoing assessment of how well these resources and services meet user needs. Stresses the importance of developing and implementing a range of user based evaluation techniques as a means of assessing the usefulness of the services, and planning for future services. Describes a number of user based data collection techniques appropriate for evaluations within the networked environment. Concludes with specific suggestions for enhancing the overall effectiveness of such evaluations
-
Walker, W.D.: Business libraries and information services (1997)
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- Abstract
- Business libraries exist in colleges and universities; corporations, industries; government agencies and public libraries. Programmes that mainstream information technology into business library practice and services have ushered in revolutionary models for end user research and information. The business library as a physical place is far from being displaces by the 'virtual library'. Discusses CD-ROM trends and technological evolution; Internet and WWW technologies; the virtual library; global library resources
- Source
- Librarianship and information work worldwide 1996/97: an annual survey. Ed.: M.B. Line u.a
-
Limberg, L.; Alexandersson, M.: Learning and information seeking (2009)
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- Abstract
- The purpose of this entry is to present and analyze the relationship between learning and information seeking. The analysis draws on research studies on information seeking set in educational contexts and is framed in theories of learning, mainly constructivism. Themes of the entry are based on five dimensions of the relationship between learning and information seeking: 1) seeking information for learning purposes; 2) learning information seeking; 3) teaching information seeking; 4) learning from information; and 5) reshaping conditions for information seeking and learning through information and communications technologies (ICTs). Conclusions are that the fields of learning and information seeking draw nearer to one another partly due to educational ideas based in constructivism and partly due to the development of digital tools that reshape conditions for learning in postmodern society. This development contributes to the transformation of the professional role of librarians, implying an emphasis on the pedagogical aspects of the profession. Future prospects for information seeking research and practice linked to learning may involve strengthened interests in the cognitive authority and expertise of information as well as information sharing through communicative interaction.
- Date
- 27. 8.2011 14:22:22
- Source
- Encyclopedia of library and information sciences. 3rd ed. Ed.: M.J. Bates
-
Schaefer, M.T.: Internet information retrieval for libraries : four keys & sites that use them (1998)
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- Abstract
- Provides illustrative examples of the methods, tools and resources that enable librarians, information specialists and end users to make the most of the WWW. The 4 key factors that facilitate access are location, evaluation, organization and communication. Outlines how a number of sistes make use of these factors. Describes: the Internet Library for Librarians, Argus Clearinghouse's Digital Librarian's Award; FEDSTATS, the University Library System, chines University of Hong Kong, the WWW Virtual Library, the Finnish Virtual Library Project, and BIBNET
- Date
- 22. 2.1999 13:19:44
- Source
- Information retrieval and library automation. 33(1998) no.8, S.1-3
-
Dearie, T.N.; Perez, A.J.: Traditional access to the library via telephone service (1992)
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- Abstract
- Telephone reference service at the California Univ. at San Diego Central Library hab become problematic in recent years due to increased volume of patron demand, both in person and on the telephone. In order to meet the demand the library established a separate information desk service which became the first line of service for incoming telephone callers. Reports a survey conducted in 1991 by information and reference desk staff to see how well this arrangement was meeting the needs of primary patrons. Details steps taken to correct shortcomings
-
Manikowski, D.: Communication and the referral interview (1994)
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- Abstract
- Presents a 3-part model for the referral transaction based on the '3C's' training model used by INFO LINE of Los Angeles. Explains what happens during the contact, clarification and closure stages of a referral interview, and offers practical tips on each. Also discusses handling problem clients and looks in some detail at the nature of the specialist's role: a specialist can present information and suggestions for addressing a problem, but only the client can actually address it
- Source
- Information and referral. 16(1994), S.57-69
-
McPherson, P.K.: Accounting for the value of information (1994)
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- Abstract
- Some form of information accounting must be brought on line and accepted by accountants and business managers if the holdings of information assets and the products of information work are to be given their proper importance. Discusses the questions of defining and measuring the value of information and presents an integrated value methodology which draws on the analytical resources of accounting theory and systems engineering. Implementation of the methodology has shown that it is feasible to deal rogorously with the intangible value related to information and information assets and to reflect it meaningfully back into a financial framework. A respected form of information accounting will yield distinct direct and political advantages
