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Purcell, R.: Computers and reference service (1989)
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- Source
- Library software review. 8(1989) no.5, S.256-264
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Information brokers and reference services (1989)
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- Series
- Reference librarian; no.22
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Christ, P.: Vom Verwaltungsroboter zum 'Medium'? : der 'offene Computer' in Böblingen (1989)
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- Abstract
- In 1988 a pilot project was carried out in Baden Würtemberg to make people more familiar with the new technology. In Böblingen public library readers could reserve for an hour a room containing a television screen and laser printer, to help them to learn about construction and use of media. Similar facilities were available in Friedrichshafen and Heidelberg. There was no restriction on target groups. User training is important; the main problem is software selection. Textual aids were provided. The more advanced readers can do programming exercises in a special programming language.
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Papendieck, A.: Organisation des Auskunftsdienstes in öffentlichen Bibliotheken (1982)
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- Series
- Lehrbriefe Auskunftsdienst; 1) (Dbi-Materialien; 22
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Stevens, N.D.: ¬The importance of the verb in the reference question (1988)
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- Source
- Reference librarian. 1988, no.22, S.241-244
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Nawe, J.: How significant is nonverbal communication in the reference interview? : An overview (1989)
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- Source
- Maktaba. 11(1989), no.1, S.19-22
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Smith, D.E.: Reference expert systems : humanizing depersonalized service (1989)
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- Abstract
- The delivery of library reference service can be practically supplemented through the appropriate incorporation and use of software tools commonly reffered to an expert system. The level of support such systems can affort the reference service organisation is dependent on the degree of complexity characteristic of the rule-based programming techniques used to develop a particular system and the size of its knowledge data base. Since most expert systems are designed to simulate the process of problem-solving practiced by an expert in a given field, an expert system designed to fully emulate library reference work must have the potential to respond to a wide subject range of questions with varying degrees of response adequacy. Describes a microcomputer-based reference expert-type system.
