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Douglas, I.: Reducing failures in reference service (1988)
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- Reference quarterly. 28(1988), S.94-101
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Hattendorf, L.C.: ¬The art of reference collection development (1989)
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- RQ. 29(1989), S.219-229
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Ruppert, E.: Grundlagen des Auskunftsdienstes in Stadtbibliotheken (1985)
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- Bücherei. 29(1985), S.161-178
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Kuhlthau, C.C.: Developing a model of the library search process : cognitive and affective aspects (1988)
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- Source
- RQ. 28(1988), S.232-242
-
Salomon, K.: ¬The impact of CD-ROM on reference departments (1988)
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- RQ. 28(1988) no.2, S.203-219
-
Information brokers and reference services (1989)
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- Series
- Reference librarian; no.22
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Bailey, C.W.: ¬The Index Expert System : a knowledge-based system to assist users in index selection (1989)
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- Reference services review. 17(1989) no.4, S.19-28
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Purcell, R.: Computers and reference service (1989)
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- 22.11.1995 11:14:28
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Wersig, G.: Informationsindustrie, Informationsgewerbe oder Informationsinitiative : was verändert die Informationslandschaft? (1983)
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- Deutscher Dokumentartag 1982, Lübeck-Travemünde, 29.-30.9.1982: Fachinformation im Zeitalter der Informationsindustrie. Bearb.: H. Strohl-Goebel
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Schlitt, G.: Bibliotheken im Zeitalter der Informationsindustrie (1983)
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- Deutscher Dokumentartag 1982, Lübeck-Travemünde, 29.-30.9.1982: Fachinformation im Zeitalter der Informationsindustrie. Bearb.: H. Strohl-Goebel
-
Hitzeroth, C.: Benutzer- und problemgerechte Aufbereitung umfangreicher Rechercheergebnisse aus der Datenbank INFODATA im Informationszentrum für Informationswissenschaft und -praxis der Gesellschaft für Information und dokumentation mbH (GID-IZ), Frankfurt am Main (1983)
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- 5. Frühjahrstagung der DGD in Neu-Isenburg vom 26.-28. April 1983: Vorträge
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Papendieck, A.: Organisation des Auskunftsdienstes in öffentlichen Bibliotheken (1982)
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- Lehrbriefe Auskunftsdienst; 1) (Dbi-Materialien; 22
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Stevens, N.D.: ¬The importance of the verb in the reference question (1988)
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- Reference librarian. 1988, no.22, S.241-244
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Nawe, J.: How significant is nonverbal communication in the reference interview? : An overview (1989)
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- Maktaba. 11(1989), no.1, S.19-22
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Patrick, W.: Consumer health information services in England : a personal view of the top two (1989)
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- 6.11.1995 15:46:28
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Stover, M.; Grassian, E.: Toward an automated reference information system : Inmagic and the UCLA ready-reference information files (1989)
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- RQ. 28(1989) no.4, S.517-527
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Robinson, B.M.: Reference services : a model of question handling (1989)
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- RQ. 29(1989) no.1, S.48-61
