-
Erben, K.M.: ¬Das Internet wird menschlich : Web-Guides sind die neuen Pfadfinder im Dschungel des Netzes (2001)
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- Abstract
- Sie kamen, sie surften - und gingen zurück an den Strand", so überschrieb die British Virtual Society letzten September eine Analyse, die sich mit dem neuen Phänomen der "Web-Verweigerer" beschäftigt. Web-Verweigerer das sind die Leute, die für ein paar Tage oder Wochen ins Netz schauen und dann zu der Ansicht kommen: "Das ist nichts für mich." Für diese Entscheidung werden unterschiedliche Gründe genannt: zu teuer, zu zeitraubend und, immer wieder, zu technisch. Viele Menschen mögen einfach nicht mit Maschinen kommunizieren. Das gilt auch für diejenigen, die in den Statistiken als Internet-Anwender erscheinen. Sie versenden E-Mails, weil das zu ihrem Job gehört. Sie erledigen BankÜberweisungen am PC, weil sie wählend der Schalterstunden keine Gelegenheit dazu haben. Im äußersten Fall suchen sie bei www.bahn.de auch einmal, eine Zugverbindung. Für alles Weitere fehlen ihnen die Lust und die Erfahrung. Suchmaschinen - sofern sie sie überhaupt kennen - sind ihnen ein Graus. Der Anteil dieser Gruppe in der angeblich unaufhaltsam steigenden Anwenderzahl ist nicht bekannt. Schätzungen von einem Drittel und höher erscheinen jedoch realistisch. "Netzferne" in der Mehrheit - Zusammengerechnet bilden die, die keinen Zugang zum Netz haben oder, die Möglichkeiten der Technik nur unvollkommen oder widerstrebend nutzen, noch auf lange Zeit die Mehrheit der Bevölkerung. Und niemand, der von ECommerce spricht kann dieses Kundenpotential ignorieren. Auf die Bedürfnisse dieses "netzfernen", noch unerschlossenen Potentials ist das neue Angebot des Internet-Auskunftsdienstes zugeschnitten. Denn der Befund ist eindeutig: Weitaus mehr Mitglieder der Zielgruppe als erwartet sind entweder unwillig, die von der Technik gebotenen Möglichkeiten zu nutzen, oder sie verfügen nicht über die dazu erforderliche Erfahrung und Computerkompetenz. Die heftige Diskussion über die benutzerfreundliche Gestaltung von Websites ("usability") ist eine Reaktion darauf. Der "menschliche Faktor" ist ein anderer, neuer Lösungsansatz in der Überwindung des Mankos. "Web-Guides" heißen die Pfadfinder beim Hindernislauf durch den Internet-Dschungel, die nebenbei auch als Pioniere in einem neuen Beruf agieren. Idee und Konzept der WebGuides folgen der Einsicht, daß noch mehr Technik eben die Probleme nicht löst, die sich in dem verbreiteten Unbehagen im Umgang mit Technik äußern, Von Robots und intelligenter Software sollte man nicht mehr erwarten, als sie leisten können. Diese Lücke bietet die Chance für den menschlichen Faktor. Konkret heißt das: jedem, der Interesse an Informationen und Dienstleistungen aus- dem Internet hat, bietet beispielsweise die "AllesAuskunft" von talking. riet einen menschlichen Ansprechpartner als Vermittler oder Unterstützer. Und das nicht selten bei höchst persönlichen Fragen. Web-Guides verfügen nach einer eigens konzipierten Schulung über die NetKompetenz, die ungeübten oder auch nur ungeduldigen Netz-Anwendern abgeht. Web-Guides kennen Informationsangebote, Register und Suchmaschinen, und sie wissen, wie man am schnellsten Resultate erzielt. Sie sind die menschliche Clearingstelle zwischen den Informationsschätzen der Wissensgesellschaft und den ratlosen Schatzsuchern. Ein Telefon genügt fürs erste - In der ersten Ausbaustufe sind die WebGuides über Telefon oder E-Mail erreichbar. Schon hier können sie die große Stärke des unmittelbaren Kontakts ausspielen. Im persönlichen Gespräch, mit dem Anrufer klären sie, ob das, was er sagt auch das ist, was er sucht. Auf dieser Grundlage. werden einfache Auskünfte sofort erteilt, komplexerer Anfragen nach entsprechender Recherche durch einen Rückruf. Woher diese Auskünfte kommen - aus dem Internet, von der CD-ROM eines Verlages, aus der hauseigenen Datenbank - , spielt für den Anrufer keine Rolle. Was zählt, sind Qualität und Schnelligkeit
-
Bürger, T.: Informationszentrum? Forschungsbibliothek? Dienstleister? : Zum Strukturwandel wissenschaftlicher Bibliotheken (2006)
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- Date
- 4. 3.2006 16:29:22
-
Tenopir, C.; Ennis, L.: ¬The digital reference work of academic libraries (1998)
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- Source
- Online. 22(1998) no.4, S.22-28
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Simon-Ritz, F.: Zur Einführung in den Themenschwerpunkt: Benutzerschulung als Informationsdienstleistung in wissenschaftlichen Bibliotheken (2005)
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- Date
- 22. 3.2008 13:29:47
- Source
- Bibliothek: Forschung und Praxis. 29(2005) H.1, S.16-18
-
Diella, L.: Formare al reference in una biblioteca di facolta (1998)
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- Date
- 29. 1.1996 17:18:10
- Source
- Biblioteche oggi. 16(1998) no.5, S.28-38
-
Peterson, I.C.: Effective question negotiation in the reference interview (1997)
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- Date
- 28. 7.1998 18:23:03
- Source
- Current studies in librarianship. 21(1997) nos.1/2, S.22-34
-
Siddiqui, M.A.; Mirza, M.I.: Impact of CD-ROM searching on reference and information services in a university library (1994)
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- Date
- 22. 2.1999 13:08:44
- Source
- Program. 28(1994) no.4, S.405-413
-
Andermann, H.; Degkwitz, A.: Neue Ansätze in der wissenschaftlichen Informationsversorgung : Ein Überblick über Initiativen und Unternehmungen auf dem Gebiet des elektronischen Publizierens (2004)
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- Date
- 22. 3.2008 13:37:50
- Source
- Bibliothek: Forschung und Praxis. 28(2004) H.1, S.35-59
-
Putz, M.: Wandel der Informationsvermittlung in wissenschaftlichen Bibliotheken : Möglichkeiten neuer Produkte und Dienstleistungen (2004)
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- Date
- 22. 3.2008 13:40:19
- Source
- Bibliothek: Forschung und Praxis. 28(2004) H.1, S.59-84
-
Meier, F.: Informationsverhalten in Social Media (2015)
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- Source
- Information - Wissenschaft und Praxis. 66(2015) H.1, S.22-28
-
Geisberg, G.: ¬Die Vorlesung "Informationskompetenz" der Universitätsbibliothek der Technischen Universität München : Ein Bericht aus der Praxis (2007)
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- Abstract
- 1. Informationsquellen, die in der Universitätsbibliothek der TUM zu finden sind. (Bibliotheksführung, Übersicht über die Bestände derTUM-Bibliothek; Informationsbegriff, wissenschaftliche Information, Informationsmittel; ausführliche Anleitung zur formalen und thematischen Suche im Online-Katalog der TUM, in der Elektronischen Zeitschriftenbibliothek und in mediaTUM, dem Dokumenten- und Publikationsserver der TUM) 2. Suche und Beschaffung von Literatur, die nicht in der Universitätsbibliothek der TUM vorhanden ist. (Suche im Gateway Bayern, im Karlsruher Virtuellen Katalog, in Buchhandelskatalogen; Fernleihe von Büchern) 3. Suche und Beschaffung von Zeitschriftenaufsätzen aus TUM-Bestand und von außerhalb der TUM. (Suche in Online-Katalog, Gateway Bayern, ZDB, EZB, Zeitschriftendatenbanken) 4. Fachliteratur. (Fachbibliographien, Spezialdatenbanken, Portale und Suchmaschinen, Elektronisches Publizieren, Literaturverwaltung, Zitieren und Plagiieren) 5. Evaluierung und Abschlussbesprechung. Nach dem Themenblock 1, 3 und 4 wird jeweils eine schriftliche Hausaufgabe gestellt, die benotet wird.
-
Doek, A.: Antwoord op elke vraag : Bilbiofoon aan een vergelijkend 'warenonderzoek' onderworpen (1994)
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- Source
- Bibliotheek en Samenleving. 22(1994) no.2, S.26-29
-
Moore, A.: As I sit studying : WWW-based reference services (1998)
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- Date
- 17. 7.1998 22:10:42
- Source
- Internet reference services quarterly. 3(1998) no.1, S.29-36
-
Law, D.: ¬Die Bereitstellung elektronischer Informationsdienste und die Hochschulinformationspolitik : das Modell Großbritannien (1998)
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- Date
- 23.10.1996 17:26:29
- Source
- Bibliothek: Forschung und Praxis. 22(1998) H.1, S.78-80
-
Pipp, E.: CD-ROM-Datenbanken im LAN der Universität Innsbruck : technische und lizenzrechtliche Probleme für den Systemoperator (2000)
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- Date
- 22. 7.2000 16:36:09
- Source
- Dokumente und Datenbanken in elektronischen Netzen: Tagungsberichte vom 6. und 7. Österreichischen Online-Informationstreffen bzw. vom 7. und 8. Österreichischen Dokumentartag, Schloß Seggau, Seggauberg bei Leibnitz, 26.-29. September 1995, Congresszentrum Igls bei Innsbruck, 21.-24. Oktober 1997. Hrsg.: E. Pipp
-
Tschäppät, M.: Informationskompetenz - in Schweizer Hochschulen kein Thema? (2005)
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- Date
- 22. 3.2008 13:31:09
- Source
- Bibliothek: Forschung und Praxis. 29(2005) H.1, S.56-59
-
Still, J.: ¬The role and image of the library and librarians in discipline-specific pedagogical journals (1998)
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- Abstract
- In order to assess the extent of the integration of library instruction into the higher education curriculum in the USA, a search was made of 29 discipline-specific pedagogical journals in the ERIC database for descriptions or mentions of library resources and personnel. Of the 13,016 articles in the 29 journals, only 53 citations included some form of the word library in the ERIC record. A more in-depth study of 13 selected titles from the list was undertaken to identify articles discussing or relating to library instruction, research skills, or assignments. Results show that few articles discuss the importance of reviewing the literature, teaching the major information tools of their field, critically evaluating the published literature, or of building upon skills learned in core courses. References to bibliograhic instruction and the impact librarians can have on student research are scattered and sketchy. The study provides little evidence of the integration of the library and library instruction into the curriculum
- Date
- 6. 9.2000 16:10:28
-
Broady, J.E.: Costing of bibliographic services (1997)
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- Date
- 9. 2.1997 18:44:22
22. 9.1997 18:41:15
- Source
- Journal of librarianship and information science. 29(1997) no.2, S.89-94
-
Ford, N.: Developing an automated extensible reference service (1997)
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- Date
- 28. 7.1998 18:29:09
-
Herman, D.: But does it work? : evaluating the Brandeis reference model (1994)
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- Source
- Reference services review. 22(1994) no.4, S.17-28
