Search (269 results, page 1 of 14)

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Abstract

This study uses bibliometric analysis and citation context analysis to identify the influence of the main concepts embedded in Taylor's 1968 classic article entitled Question-Negotiation and Information-Seeking in Libraries. This study analyses articles published between 1969 and 2010 which cite Taylor's article. The results show that Taylor's article on a question-negotiation model is increasingly visible and its influence is not limited to the discipline of library and information science. Of the 14 cited concepts identified, the concept of "four levels of information needs" was cited most (31.7%), followed by "question negotiation" (20.5%) and "other concepts relating to information needs" (17.9%). The results indicate an increasing trend in the citations of "four levels of information needs" and this concept also received the most attention from information retrieval research. A decreasing trend was evident for the concept of "question negotiation" and this concept was frequently cited by reference service researchers. In addition, among the 10 citation functions, "related literature" was dominant (30.8%). Both "evidence" and "views" were in second place with the same percentage (18.7%), followed by "terms" (9.2%) and "background information" (7.2%). A decreasing trend was identified in the top three citation functions, whereas an increasing trend was observed in the "term" and "background information" functions.

Footnote

Bezugnahme auf: Taylor, R.S.: Question negotiation and information seeking in libraries. In: College and research libraries. 29(1968) no.3, S.178-194.

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Abstract

Reports a survey of all academic members of the Association of Research Libraries in the 4th quarter of 1997 which examined how academic libraries incorporate electronic information sources into their reference activities and the effects on libraries services. There was a response rate of 68 per cent, Compares results surveys carried out in 1991 and 1994. The survey covered: numbers of computers access options (intermediary, end user online, CD-ROM locally loaded databases or those accessible through the library catalogue and the Internet. There is a trend away from print resources, particularly indexing and abstracting materials, and away from CD-ROM LANs and local loading of databases towards remote online resources

Source

Online. 22(1998) no.4, S.22-28

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Abstract

Points to the trends in libraries and information services to shift away from the use of long established online hosts (such as DIALOG and STN) towards the use of CD-ROMs and direct access services, such as BIDS, Janet and CHEST, Illustrates the trend with statistics of host based MEDLINE searches conducted at the Barnes Library, Birmingham University; which show a decline from 526 searches in 1991/92 to 22 searches in 1995/96. Describes the process undertaken within the Information Services, Birminghampton University, to define a policy for the possible continuation of their mediated online searching service. Reports results of a questionnaire survey of other UK higher education institutions which confirmed their own feelings that the provision of such services was in decline, due largely to the shift towards end user access. With the increasing availability of nationally site licensed databases and locally available CD-ROMs, it is likely the researchers will ignore other commercial information services

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Content

Bibliotheken befinden sich weltweit im Wandel. Der allgemeine Trend, Informationen in zunehmendem Maße (oder gar ausschließlich) aus dem Internet zu beziehen, hat Konsequenzen für die Konzeption des bibliothekarischen Informationsdienstes. Viele Bibliotheken bieten bereits einen digitalen Auskunftsdienst an. Zumeist wird dieser jedoch von einzelnen Bibliotheken bereitgestellt, die dadurch auf synergetische Effekte und Vorteile durch Zusammenarbeit verzichten. Abhilfe schaffen Informationsverbünde, in denen mehrere Bibliotheken arbeitsteilig digitalen Auskunftsdienst anbieten. Die Autorin Sonja Härkönen gibt einen Überblick über die Entwicklung solcher Digital Reference Konsortien in den USA, klärt die Begrifflichkeiten und stellt die verschiedenen Formen des Digital Reference Service vor. Darauf aufbauend diskutiert sie anhand von Praxisbeispielen die Vor- und Nachteile verschiedener konzeptioneller Modelle. Organisatorische und strukturelle Anregungen mit Blick auf das Bibliothekssystem in Deutschland zum Aufbau von kooperativen digitalen Auskunftsdiensten runden die vorliegende Untersuchung ab. Das Buch richtet sich an Entscheidungsträger in Bibliotheken und Verbänden, sowie an Projektmitarbeiter und -manager, die sich mit dem Thema des digitalen Auskunftsdienstes befassen.

Date

22. 8.2009 19:50:27

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Abstract

Presents a collection of articles focusing on aspects of the current trend throughout all aspects of service provision, both commercial and non commercial, to regard users of the services as customers and to provide customer oriented services in libraries with particular reference to academic libraries

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Abstract

This paper explores the trend toward centralization of library services resulting from the impact of technology and economic conditions on today's research institutions. It contends that earlier predictions indicating library services would become more decentralized due to automation have not held true. Instead, as remote access to libraries and electronic databases become more popular, it appears to be the users who are increasingly decentralized rather than the collections and services. The growing trend toward centralization is reflected in the growing consolidation of science and technology departmental libraries into either one central sci/tech library or the integration of departmental collections into the main library collection. Economic factors, organizational patterns, and library users have also contributed to the increased use of the centralization model. The merging of services and library functions are also discussed. A possible scenario for future library organization is provided

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Abstract

This annotaed bibliography lists materials dealing with information literacy including instruction in the use of information resources, research, and computer skills related to retrieving, using, and evaluating information. This review, the 21nd to be published in RSR, includes items in English published in 1995. After 21 years, the title of this literature has been changed from 'Library orientation and instruction' to 'Library instruction and information literacy' to indicate the growing trend of moving to information skills instruction. A few items are not annotated because the compiler could not obtain copies of them for this review

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Abstract

Die virtuelle Auskunft mit Hilfe elektronischer Informationsassistenten, auch Chatbots oder Chatterbots genannt, ist ein seit dem Jahr 2004 zu beobachtender Trend im deutschen Bibliothekswesen. Die Arbeit stellt die vier Chatbots ASKademicus, Stella, INA und das Sachsen-I vor. Am Beispiel von Stella aus der SUB Hamburg werden dann die Funktionsweise von Chatbots sowie die Anforderungen an die Konzeption dieser virtuellen Berater erläutert. Den Schwerpunkt der Arbeit bilden der Vergleich von Chatbots und anderen digitalen Auskunftsdiensten und Überlegungen zu den spezifischen Chancen und Mehrwerten im Auskunftsdienst und darüber hinaus.

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Date

22. 1.2000 19:29:08

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Abstract

Seit längerer Zeit ist die Notwendigkeit von Informationsdienstleistungen für Bibliotheksbenutzer, die nicht in der Bibliothek zugegen sind (im Folgenden "externe Benutzer" genannt), in das Bewusstsein deutscher Bibliotheken gerückt. Der Trend geht dahin, dem externen Benutzer Informationen direkt an seinen Arbeitsplatz zu liefern. Beispiele für solche Serviceangebote sind diverse Dokumentlieferdienste und Internet-Angebote der Bibliotheken. Bemerkenswert ist, dass bisher ein spezieller Auskunftsservice für externe Benutzer die Ausnahme ist. Viele Bibliotheken bieten zwar im Bereich ihrer Internet-Seiten eine E-Mail-Adresse für Fragen an und auch die Telefonnummer der Auskunftsabteilung ist ausfindig zu machen. Es stellt sich jedoch die Frage, ob diese Form der Information hinreichend ist, da die Suche danach für den Benutzer recht zeitaufwändig sein kann. Hat jemand ein Informationsbedürfnis, sollte er unmittelbar eine Telefonnummer oder eine EMail-Adresse zur Hand haben, an die er sich wenden kann. Es ist anzunehmen, dass die Erwartungen von Bibliotheksbenutzern diesbezüglich steigen werden, da sich in vielen anderen Bereichen Unternehmen verstärkt um ihre Kunden bemühen. Dies äußert sich besonders in der Einrichtung von "Hotlines", bei denen der Kunde anrufen kann, wenn er ein Anliegen hat. In diesern Zusammenhang fällt oft der Begriff "Call Center" als Basis solcher Dienstleistungen

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Content

Bibliotheken weltweit befinden sich im Wandel. Der Trend der Nutzer, Informationen immer häufiger zuerst, und teilweise sogar ausschließlich, im Internet zu suchen, erfordert Veränderungen in der Konzeption des bibliothekarischen Informationsdienstes. Um den Nutzer dann und dort zu erreichen, wo er Hilfe benötigt, bieten viele Bibliotheken bereits Digital Reference Service, digitalen Auskunftsdienst, an. Zumeist erfolgt dieser allerdings institutionsbezogen von einzelnen Bibliotheken, die dadurch auf synergetische Effekte und Vorteile durch Zusammenarbeit verzichten. Abhilfe könnten Informationsverbünde schaffen, in denen mehrere Bibliotheken arbeitsteilig digitalen Auskunftsdienst anbieten. Ziel dieser Arbeit ist es, die Entwicklung solcher Digital Reference Konsortien in den USA näher zu beleuchten. Um den Einstieg in die Thematik zu erleichtern, werden in einem theoretischen Teil zuerst die Begrifflichkeiten geklärt und die verschiedenen Formen des Digital Reference Service dargestellt. Im weiteren Verlauf der Arbeit wird dann die praktische Anwendung des digitalen Informationsdienstes diskutiert. Zu diesem Zweck wurden repräsentativ zwei innovative US-amerikanische Projekte ausgewählt, die detailliert vorgestellt werden. Ein kurzer Überblick über die historische Entwicklung digitaler Informationsverbünde in den USA soll dabei als Hintergrund für die Einordnung der präsentierten Dienste dienen. Die Erfahrungen, die in diesen sehr unterschiedlichen Projekten gemacht worden sind, dienen anschließend als Basis für Überlegungen, wie derartige Konsortien in Deutschland aufgebaut werden könnten. Organisatorische und strukturelle Anregungen an das deutsche Bibliothekswesen zum Aufbau von kooperativen digitalen Auskunftsdiensten runden die vorliegende Arbeit ab.

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Abstract

Purpose - The paper seeks to draw on Sice's systems model, itself based on Senge's "fixes that fail" archetype, and on data from two previous research projects conducted by one of the authors. The purpose of this paper is to synthesise a new model that portrays the information-seeking behaviour of children and young people. Design/methodology/approach - The systems model provides the backbone of the new framework but additions, accommodations and revisions were made to ensure that the version featured here represents the phenomenon of information seeking by the young as appropriately as possible in terms of the data that were gathered. Findings - One of the new model's most significant characteristics is its emphasis on problems and issues that prevent information seeking from proceeding smoothly. Information seeking is also shown to be an iterative process, with the individual often revisiting previous stages, frequently in response to difficulties. Research limitations/implications - Data were collected from pupils in just seven schools. The undertaking of research further a-field would be invaluable, if the extent to which the model is applicable to other information-seekers in different environments is to be ascertained. Practical implications - The model demonstrates the importance of the information professional's educative role, in terms of both delivering formal information literacy instruction and providing assistance at the point of need. Originality/value - Although the use of ideas and frameworks from other disciplines, with the aim of increasing understanding of phenomena within LIS, is a growing trend, this paper represents one of the first attempts to apply an existing model associated with systems thinking to information behaviour.

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Date

4. 3.2006 16:29:22

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Abstract

In April 2002, the dominant Internet search engine, GoogleT, introduced a beta version of its expert service, Google Answers, with little fanfare. Almost immediately the buzz within the information community focused on implications for reference librarians. Google had already been lauded as the cheaper and faster alternative for finding information, and declining reference statistics and Online Public Access Catalog (OPAC) use in academic libraries had been attributed in part to its popularity. One estimate suggests that the Google search engine handles more questions in a day and a half than all the libraries in the country provide in a year. Indeed, Craig Silverstein, Google's Director of Technology, indicated that the raison d'être for the search engine was to "seem as smart as a reference librarian," even as he acknowledged that this goal was "hundreds of years away". Bill Arms had reached a similar conclusion regarding the more nuanced reference functions in a thought-provoking article in this journal on automating digital libraries. But with the launch of Google Answers, the power of "brute force computing" and simple algorithms could be combined with human intelligence to represent a market-driven alternative to library reference services. Google Answers is part of a much larger trend to provide networked reference assistance. Expert services have sprung up in both the commercial and non-profit sector. Libraries too have responded to the Web, providing a suite of services through the virtual reference desk (VRD) movement, from email reference to chat reference to collaborative services that span the globe. As the Internet's content continues to grow and deepen - encompassing over 40 million web sites - it has been met by a groundswell of services to find and filter information. These services include an extensive range from free to fee-based, cost-recovery to for-profit, and library providers to other information providers - both new and traditional. As academic libraries look towards the future in a dynamic and competitive information landscape, what implications do these services have for their programs, and what can be learned from them to improve library offerings? This paper presents the results of a modest study conducted by Cornell University Library (CUL) to compare and contrast its digital reference services with those of Google Answers. The study provided an opportunity for librarians to shift their focus from fearing the impact of Google, as usurper of the library's role and diluter of the academic experience, to gaining insights into how Google's approach to service development and delivery has made it so attractive.

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Abstract

Library users who are Web users expect customization and interactivity. MyLibrary is a Cornell University Library initiative to provide numerous personalized library services to Cornell University students, faculty, and staff. Currently, it consists of MyLinks, a tool for collecting and organizing resources for private use by a patron, and MyUpdates, a tool to help scholars stay informed of new resources provided by the library. This article provides an overview of the MyLibrary project, explains the rationale for the development of the service in the library, briefly discusses the hardware and software used for the service, and suggests some of the directions for future developments of the MyLibrary system. MyYahoo!, MyCNN, MyBookmarks, MyThis and MyThat. Internet users have demanded a personal face to the World Wide Web, and Web portals and information providers have responded. Why not MyLibrary? The Library and Information Technology Association (LITA) has defined MyLibrary-like services as the number one trend "worth keeping an eye on". "Library users who are Web users, a growing group," the experts agree, "expect customization, interactivity, and customer support. Approaches that are library-focused instead of user-focused will be increasingly irrelevant." In response to the needs of web-savvy patrons, the Cornell University Library (CUL) implemented a MyLibrary service this year, making finding and using library resources easier than ever. MyLibrary is an "umbrella" service for two new products: MyLinks and MyUpdates. Other products are in development. MyLibrary's MyLinks is a tool for collecting and organizing resources for private use by a patron. These resources may or may not be "official" Cornell University Library resources. Our patrons best understand this service as a "traveling set of bookmarks". Most patrons of the library use a variety of machines to access Internet resources. For example, you may have a computer at home and one at work. Why should you create your bookmarks twice, or carry around a diskette containing your bookmarks? Students who rely on lab computers never know which machine they will use next. With MyLinks, a patron's favorite sites are just a click away from any machine.

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Date

22. 3.2008 13:29:47

Source

Bibliothek: Forschung und Praxis. 29(2005) H.1, S.16-18

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Source

Bibliotheek en Samenleving. 22(1994) no.2, S.26-29

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Date

17. 7.1998 22:10:42

Source

Internet reference services quarterly. 3(1998) no.1, S.29-36

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Date

23.10.1996 17:26:29

Source

Bibliothek: Forschung und Praxis. 22(1998) H.1, S.78-80

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Date

22. 7.2000 16:36:09

Source

Dokumente und Datenbanken in elektronischen Netzen: Tagungsberichte vom 6. und 7. Österreichischen Online-Informationstreffen bzw. vom 7. und 8. Österreichischen Dokumentartag, Schloß Seggau, Seggauberg bei Leibnitz, 26.-29. September 1995, Congresszentrum Igls bei Innsbruck, 21.-24. Oktober 1997. Hrsg.: E. Pipp