-
Keith, E.; Kohut, D.: Reference and bibliographic instruction : a survey of philosophy statements in LIBRAS libraries (1998)
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- Abstract
- A 1996 survey of the 18 LIBRAS consortium libraries to find out to what degree they have achieved a synthesis between reference and bibliographic instruction. The surveyed libraries were asked 2 main items of information: a statement of philosophy on reference service and a statement of philosophy on bibliographic instruction. 11 out of 18 surveys were returned. The results indicated 2 extremes: 1. the 'teaching library,' which subsumes both services under a single philosophy and 2. the library that claims not to have any philosophies. The rest fall somewhere in between. The survey results reinforce the original belief by the researchers that philosophy statements pose problems in their construction and in their relation to day-to-day realities
-
Jaskolla, L.; Rugel, M.: Smart questions : steps towards an ontology of questions and answers (2014)
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- Abstract
- The present essay is based on research funded by the German Ministry of Economics and Technology and carried out by the Munich School of Philosophy (Prof. Godehard Brüntrup) in cooperation with the IT company Comelio GmbH. It is concerned with setting up the philosophical framework for a systematic, hierarchical and categorical account of questions and answers in order to use this framework as an ontology for software engineers who create a tool for intelligent questionnaire design. In recent years, there has been considerable interest in programming software that enables users to create and carry out their own surveys. Considering the, to say the least, vast amount of areas of applications these software tools try to cover, it is surprising that most of the existing tools lack a systematic approach to what questions and answers really are and in what kind of systematic hierarchical relations different types of questions stand to each other. The theoretical background to this essay is inspired Barry Smith's theory of regional ontologies. The notion of ontology used in this essay can be defined by the following characteristics: (1) The basic notions of the ontology should be defined in a manner that excludes equivocations of any kind. They should also be presented in a way that allows for an easy translation into a semi-formal language, in order to secure easy applicability for software engineers. (2) The hierarchical structure of the ontology should be that of an arbor porphyriana.
- Date
- 9. 2.2017 19:22:59
- Series
- History and philosophy of technoscience; 3
- Source
- Philosophy, computing and information science. Eds.: R. Hagengruber u. U.V. Riss
-
Berger, C.: Reference service : a thing of the past? (1996)
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- Abstract
- The philosophy of reference librarian-patron public service can be traced back to the ideas of Samuel Green, a reference librarian from the 19th century. With the advent of information technology and the dramatic changes in the economic, political and social fabric of the USA, this public service philosophy seems to have lost relevance and become a thing of the past. Argues that the traditional philosophy of public service has remained vital to overall reference service despite the information technology and other societal changes
- Source
- The roles of reference librarians: today and tomorrow. Ed.: K. Low
-
Davis, L.J.: ¬The service philosophy of the academic library (1996)
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- Abstract
- Considers how the information revolution is likely to impact on the service philosophy of academic libraries. As the emphasis of academic librarianship moves away from collecting materials, the service philosophy will become a strong component of librarianship that is committed to access. In the process of transformation the library must be responsive to patron needs and all services shoul be re-evaluated. Suggests how the reference service might be reengineered in the new service environment. The new service philosophy also means that strong alliances must be formed between institutions. With careful planning, an attitude of respect, and a real commitment to service, academic librarianship can use the developments of technology to help reassert itself as a powerful and vital force in higher education
-
Franks, J.A.: Forming a reference philosophy : the role of shared values (1998)
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- Abstract
- Suggests that when conflicting philosophies of service exist within an academic reference department, users may receive various levels of service from different users, which may be disappointing or confusing. In order to provide service which is consistent in nature and scope, librarians need to embrace the same or very similar service philosophy, and the head of the department should lead in this endeavour. Argues that this philosophy should be based on the department's shared values, which need in turn to be articulated
- Footnote
- Part of an issue devoted to the philosophical ideas underlying reference services
-
Philosophy of reference service (1998)
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-
Albert, E.: Vpliv knjiznicarjevega vedenja na uspesnost referencne sluzbe v Slovenskih splosnoizobrazevalnih knjiznicah (1998)
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- Abstract
- The authors are students of librarianship in the faculty of philosophy at Ljubljana University, Slovenia. Users were asked to describe their library visits and summarise what was most helpful and least helpful about the service received. In the list of best practices, the most frequent feature was that the staff member really listened (58,9%). Other aspects of most helpful behaviour (e.g. using different body language, showing genuine interest, willingness to investigate further) occured in less than 40% of the interviews. 3 features of least helpful behaviour were listed in more than 30% of the cases; not asking the user anything about the question and making no effort to determine the specific need, not telling the user what he/she was doing, making no effort to determine whether the user had found the relevant information
- Date
- 22. 2.1999 19:29:43
- Footnote
- Übers. d. Titels: The influence of the librarian's behaviour on the effectiveness of reference services in Slovene public libraries
-
Venkateswarlu, T.: Philosophy and reference service in academic libraries : a model (1991)
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- Abstract
- Declining budgets are compelling libraries to reformulate their strategies for providing high quality service to users within meagre resources. Outlines a working model of a reference service in an academic library
-
Information services policy manual : an outline (1994)
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- Abstract
- Outlines the document: 'Information services policy manual'; produced by the American Library Association, Reference and Adult Services Division, Management and Operation of Public Services Section, Management of Reference Services Committee. The document is designed to provide a framework and guide to develop a manual addressing the organizational structure, services and service philosophy, staff and collections of reference services
-
Garrison, W.V.: Integrating networked information into library services : philosophy, strategy, and implementation at Mann Library (1994)
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- Abstract
- Describes the experiences of Cornell University's Mann Library in introducing computer networks into the academic community. Details the philosophy behind their implementation, and details a strategy for integration of networked information into library services. Describes the implementation at Mann Library examining: changes in organization, facilities, and services, and experimentation with networked information. Details how networked information was integrated into library services. Discusses future plans
- Imprint
- Illinois : University at Urbana-Champaign, Graduate School of Library and Information Science
- Source
- Emerging communities: integrating networked information into library services. Proceedings of the Clinic on Library Applications of Data Processing, Illinois University at Urbana-Champaign, 4-6 April 1993. Ed.: A.P. Bishop
-
Ottaviani, J.S.: Archimedes : analysis of a HyperCard reference tool (1995)
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- Abstract
- This article describes Archimedes, a set of HyperCard stacks running on a network in the Engineering Library at the University of Michigan. Archimedes works as a reference alternative for library users when a librarian is unavailable. This article discusses the design philosophy of the stacks and presents descriptive statistics and analysis of the first year of use by the public. The data demonstrate the ease of anonymously and unobtrusively monitoring system use, support the design philosophy of the multistack networked approach, and indicate that library users consult Archimedes for reference information. The data afford a seldom-seen glimpse of the information-searching process library users employ. By recording the sequence of steps they take when left to their own devices and noting where that search process ended, the data give some indication of what people want from a reference interview and when they think they have received it
-
Robertson, G.G.: Legal research and the democratic process (1993)
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- Abstract
- Public and academic reference librarians play a vital role in the informational needs of a democratic society. The importance of law and government to daily life negates the philosophy of legal bibliography solely for special librarians. Traditional views have stifled the intellectual growth of non law librarians. Outlining the significance of legal reference resources to the democratic process attempts to raise the consciousness of non law librarians untutored in their use. The interest and support of public and academic reference librarians is needed to encourage administrators to provide staff development to close this informational gap
-
Kovacs, D.K.; Fleming, M.: Internet resources and humanities reference service (1994)
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- Abstract
- Discusses the information needs of humanities scholars and how humanities reference librarians can use Internet or BITNET resources to fulfil those information needs. Offers advice on locating and identifying Internet resources, and establishing the use of Internet resources in a reference service. Describes selected Internet resources in the disciplines of: classical studies, history, art history, literature, philosophy, religion, music, and linguistcs
- Imprint
- Illinois : University at Urbana-Champaign, Graduate School of Library and Information Science
- Source
- Emerging communities: integrating networked information into library services. Proceedings of the Clinic on Library Applications of Data Processing, Illinois University at Urbana-Champaign, 4-6 April 1993. Ed.: A.P. Bishop
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Gover, H.: Guidelines for extended academic library services : a draft (1997)
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- Abstract
- Presents a draft revision of the 1990 Association of College and Research Libraries Guidelines for Extended Campus Library Services. Offers some definitions of the extended campus and discusses the philosophy behind the concept. Sets out guidelines as they relate to management, finances, personnel, facilities, resources, services, documentation, and library education
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Dewdney, P.; Michell, G.: Asking 'why' questions in the reference interview : a theoretical justification (1997)
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- Abstract
- In the reference interview, the library user's information need can often be clarified by asking questions that elicit his or her reasons for presenting a reference query. However, librarians are often advised to avoid using the question. 'Why do you want this information?' This article draws on theory from linguistics (particularly speech act theory), philosophy, and cognitive science to show how the ambiguous nature of 'why' questions may lead to unproductive or even hostile responses. The key to using 'why' questions successfully in the reference interview lies in a theoretically based understanding of the form and function of these questions in their social context. 2 manin strategies, contextualization and the use of neutral questioning, are suggested for resolving this conflict in practice
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Saracevic, T.; Kantor, P.B.: Studying the value of library and information services : Part I: Establishing a theoretical framework (1997)
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- Abstract
- Discusses underlying concepts related to value that must be clarified in order to proceed with any pragmatic study of value, and establishes a theory of use-oriented value of information and information services. Examines the notion of value in philosophy and economics and in relation to library and information services as well as the connection between value and relevance. Develops 2 models: one related to use of information and the other to use of library and information services. They are a theoretical framework for pragmatic study of value and a guide for the development of a Derived Taxonomy of Value in Using Library and Information Services
- Footnote
- 1st part of a study to develop a taxonomy of value-in-use of library and information services based on users assessments and to propose methods and instruments for similar studies of library and information services in general
- Source
- Journal of the American Society for Information Science. 48(1997) no.6, S.527-542
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Savolainen, R.: Information-seeking processes as temporal developments : comparison of stage-based and cyclic approaches (2018)
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- Abstract
- Drawing on the ideas of process philosophy, this study elaborates the nature of information-seeking process by approaching them as temporal developments. To this end, a conceptual analysis was made by comparing key models which approach information seeking as stage-based and cyclic processes. The nature of such processes was scrutinized by devoting attention to two main aspects, that is, the temporal order in which the constituents of information seeking appear during the process, and the changes occurring in the constituents. Stage-based approaches draw on linear time concept by conceptualizing such processes as sets of consecutive activities progressing toward a final point. Cyclic approaches conceptualize information-seeking processes as sets of iterative activities which may be repeated. The findings suggest that stage-based and cyclic approaches should not be opposite approaches; rather, they complement each other. However, cyclic models emphasizing the importance of feedback loops have gained more popularity in the modeling of web searching, whereas the interest in the development of stage-based approaches has decreased since the 1990s.
- Source
- Journal of the Association for Information Science and Technology. 69(2018) no.6, S.787-797
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Wu, M.-M.; Liu, Y.-H.: Intermediary's information seeking, inquiring minds, and elicitation styles (2003)
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- Abstract
- The current research explores how intermediaries seek information from patrons, in particular by analyzing intermediaries' elicitation utterances through three dimensions-linguistic forms, utterance purposes, and communicative functions-to determine whether indeed any dimension appeared consistently, to be called "elicitation styles." Five intermediaries from four academic libraries (three national university libraries, one private university library) and one research institute library participated in the study. Thirty patrons with 30 genuine search requests were recruited; thus, 30 patron/intermediary information retrieval interactions making a total of 30 encounters were collected. Video/audio data were taped. Dialogues between patron and intermediary were transcribed. Statistical analysis revealed three types of elicitation styles among the five intermediaries, labeled, (1) situationally oriented, (2) functionally oriented, and (3) stereotyped. This study seeks an explanation for different elicitation styles. Qualitative analysis was applied to investigate "inquiring minds." An inquiring mind is termed to represent a mentality or tendency that one elicits certain threads of questions influenced by Professional beliefs, individual characteristics, tasks, goals, and interactional contexts in conversation. The results of qualitative analysis specified three modes of inquiring minds of the intermediaries, namely: (1) information problem detection, (2) query formulation process, and (3) database instructions.
- Source
- Journal of the American Society for Information Science and technology. 54(2003) no.12, S.1117-1133
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Reference service expertise (1993)
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- Content
- Enthält die Beiträge: STEVENS, N.: Anticipatory reference service: the way of the future?; McCRANK, L.J.: Reference expertise: paradigms, strategies and systems; WESTBROOK, L. u. S. DeDECKER: Supporting user needs and skills to minimize library anxiety: considerations for academic libraries; LaGUARDIA, C. u.a.: Learning to instruct on the job: team-teaching library skills; ROBERTSON, G.G.: Legal research and the democratic process; SLUTSKY, B.: Communicating science to the public: an address to non-science librarians; BUSH, C.B.: Finding education and training technology: a gap between ERIC and NTIS?; SLAVENS, T.P.: Sources of information for investors in the Commonwealth of Independent States (formerly: The Soviet Union); WOOD, W.: A librarian's guide to fee-based services; CHISHTI, S.H.: CD-ROM vs. online: a comparison of PsycLIT (CD-ROM) and PsycINFO (DIALOG); PILKINGTON, L.A.: A new reference resource: the interactive media center; D'ANGELO, E.: Developing a basic philosophy collection: for reference and research
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Eisenberg, M.: Big 6 tips : number two. Information seeking strategies (1997)
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- Abstract
- Discusses stage 2 in the process of teaching information problem solving, information seeking strategies, which has 2 components: determining the range of possible sources, and evaluating them to determine priorities. Describes 'brainstorming and narrow', the essential process for information seeking strategies
- Source
- Emergency librarian. 25(1997) no.2, S.22
