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Rauch, W.: ¬Die Rolle der Bibliothek im computergestützen Informations-Kommunikationssystem (1984)
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- Bibliothek: Forschung und Praxis. 8(1984), S.109-112
-
Hattendorf, L.C.: ¬The art of reference collection development (1989)
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- RQ. 29(1989), S.219-229
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Ruppert, E.: Grundlagen des Auskunftsdienstes in Stadtbibliotheken (1985)
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- Bücherei. 29(1985), S.161-178
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Information brokers and reference services (1989)
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- Series
- Reference librarian; no.22
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Wersig, G.: Informationsindustrie, Informationsgewerbe oder Informationsinitiative : was verändert die Informationslandschaft? (1983)
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- Deutscher Dokumentartag 1982, Lübeck-Travemünde, 29.-30.9.1982: Fachinformation im Zeitalter der Informationsindustrie. Bearb.: H. Strohl-Goebel
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Schlitt, G.: Bibliotheken im Zeitalter der Informationsindustrie (1983)
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- Deutscher Dokumentartag 1982, Lübeck-Travemünde, 29.-30.9.1982: Fachinformation im Zeitalter der Informationsindustrie. Bearb.: H. Strohl-Goebel
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Papendieck, A.: Organisation des Auskunftsdienstes in öffentlichen Bibliotheken (1982)
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- Lehrbriefe Auskunftsdienst; 1) (Dbi-Materialien; 22
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Stevens, N.D.: ¬The importance of the verb in the reference question (1988)
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- Reference librarian. 1988, no.22, S.241-244
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Nawe, J.: How significant is nonverbal communication in the reference interview? : An overview (1989)
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- Maktaba. 11(1989), no.1, S.19-22
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Robinson, B.M.: Reference services : a model of question handling (1989)
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- RQ. 29(1989) no.1, S.48-61
