-
Preuss, V.: User-centered counseling in online retrieval : practise and training (1983)
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- Imprint
- Oxford : Learned Information
- Source
- 7th International online information meeting, London, 6.-8.12.1983
-
Durrance, J.C.: Information needs : old song, new tune (1989)
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- Abstract
- The challenge facing the library profession is not only to learn how to identify information needs, but also to create new services and reshape existing service delivery patterns around them. Provides a brief examination of the literature of information needs and information seeking behaviour. Examines problems arising from meeting information needs in an electronic age, and describes a few societal changes that directly affect the way libraries attempt to meet information needs. Emphasises that the challenge of the 1990s is to design research that will help librarians and the information systems with which they work to anticipate a wide range of information needs.
- Footnote
- Excerpt from 'Rethinking the Library in the Information Age', vol.2, a study conducted by the US Department of Education, Office of Library Programs, Oct. 88.
-
Tifft, R.: ¬The growth and development of information and referral in library services : a selective history and review of some recent developments (1988)
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- Abstract
- Community information systems originated with the field of social services but was soon adapted by public libraries in the 60s. Because it is a recent development in library services, there have been a wide range of interpretations as public libraries have attempted to incorporate these services into the more traditional library services. Presents a selective overview of the history of community information services and a review of current developments in the field.
-
Rauch, W.: ¬Die Rolle der Bibliothek im computergestützen Informations-Kommunikationssystem (1984)
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- Source
- Bibliothek: Forschung und Praxis. 8(1984), S.109-112
-
Auster, E.; Lawton, S.B.: Search interview techniques and information gain as antecedents of user satisfaction with online bibliographic retrieval (1984)
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- Source
- Journal of the American Society for Information Science. 35(1984) no.2, S.90-103
-
Klugmann, S.: Online information retrieval interface with traditional reference services (1986)
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-
Nagl, M.: ¬Die Bibliothek als kulturelles Dienstleistungszentrum (1988)
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-
Galsterer, B.: Einsatzmöglichkeiten neuer Medien in Öffentlichen Büchereien : die Bibliothek als Informations-Vermittlungsstelle (1984)
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-
Derr, R.L.: Information seeking expressions of users (1984)
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- Abstract
- Five types of information seeking expressions of users are identified by an analysis of a sample of such expressions and of analogous expressions in another social context. The treatment of these expressions in the literature of information retrieval is reviewed. two recommendations are offered: (1) information specialists should call questions 'questions,' requests 'requests,' statements 'statements,' commands 'commands,' and truncated expressions 'truncated expressions,' and (2) both the search interview and the search itself should focus upon user questions
- Source
- Journal of the American Society for Information Science. 35(1984) no.2, S.124-128
-
Oberhauser, O.: ¬Das Auskunftsinterview im Kontext des Online Information Retrieval : ein Überblick aus bibliothekarischer Sicht (1987)
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- Abstract
- Nicht nur das traditionelle bibliothekarische Auskunftsinterview, sondern auch die Befragung bzw. Beratung, die im Zusammenhang mit der bibliothekarischen Dienstleistung des Online Information Retrieval zwischen Rechercheur und Endbenutzer abläuft, ist in der Literatur vielfach praxisbezogener, aber auch theoretischer Abhandlungen. Der gesamte Interviewprozeß läßt sich in 4 Phasen gliedern, deren zweite, das der Recherche vorausgehende 'Presearch-Interview' im engeren Sinn, für das Gelingen der Online-Suche besonders wichtig ist. Die dabei inhaltlich und formal wesentlichen Aspekte können in Form praktischer Gebrauchsanweisungen aufgelistet werden. Weiter sind Interview-Stil und -Verhalten von Bedeutung; auftretende Kommunikationsbarrieren können durch Einsatz nichtverbaler Kommunikationstechniken und einfühlsames Beraterverhalten überwunden werden. Eine neue Variante des Auskunftsinterviews ist das sog. 'Presearch-Counseling', das bei der Beratung von Bibliotheksbenutzern, die endbenutzergerechte Online-Retrievalsysteme verwenden, erforderlich sind
-
Information brokers and reference services (1989)
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- Series
- Reference librarian; no.22
-
Smith, D.E.: Reference expert systems : humanizing depersonalized service (1989)
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- Abstract
- The delivery of library reference service can be practically supplemented through the appropriate incorporation and use of software tools commonly reffered to an expert system. The level of support such systems can affort the reference service organisation is dependent on the degree of complexity characteristic of the rule-based programming techniques used to develop a particular system and the size of its knowledge data base. Since most expert systems are designed to simulate the process of problem-solving practiced by an expert in a given field, an expert system designed to fully emulate library reference work must have the potential to respond to a wide subject range of questions with varying degrees of response adequacy. Describes a microcomputer-based reference expert-type system.
-
Gloeckner-Rist, A.; Lehmler, W.; Wettler, M.: Endnutzerrecherchen in bibliographischen CD-ROM-Datenbanken (1989)
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- Abstract
- In der Bibliothek der Universität Konstanz werden seit eineinhalb Jahren CD-ROM-Datenbanken für Endnutzerrecherchen angeboten. Der Benutzungsstatistik zufolge werden die CD-ROM-Datenbanken häufig verwendet, und die Benutzer sind mit den Ergebnissen ihrer Recherchen überwiegend zufrieden. Eien detaillierte Analyse der Protokolle von 52 recherchen zeigt jedoch, daß die Endnutzer Schwierigkeiten mit der Systembedienung haben und ihre Suchanfragen häufig unzulänglich formulieren. Konsequenzen für die Entwicklung von Schulungsprogrammen und für die Einbindung von CD-ROM-Datenbanken in das Informationsangebot wissenschaftlicher Bibliotheken werden aufgezeigt
-
Crawford, M.J.: Information broking : a new carees in information work (1988)
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- Abstract
- To the information broker knowledge is business and information is a commodity. This pamphlet considers some of the reasons people are going into the information broking business and who their clients are
- PRECIS
- Great Britain / Information broking services
- Subject
- Great Britain / Information broking services
-
Derr, R.L.: ¬A conceptual analysis of information need (1983)
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- Abstract
- The necessary and sufficient conditions for saying that X has a need for certain information are identified. It is concluded that an information need is a condition in which certain information contributes to the achievement of a genuine or legitimate information purpose. Information need is a relationship which obtains between information and information purpose; it is not a psychological state. Implications for research and practice are drawn from the conceptual analysis
- Source
- Information processing and management. 19(1983), S.273-278
-
Kuhlen, R.: Transfer and transformation of information : overcoming pragmatic difficulties in contemporary online information systems (1988)
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- Abstract
- A theoretical approach to information transfer understood as the transformation of knowledge into information is presented. The main components of this information value-adding process are discussed. The success of the trans-formation process is highly dependent on the pragmatic components of the underlying information system such as problem analysers and individual user models. The information industry and information science must make a joint effort, with respect to both research and appropriate training, to overcome the pragmatic deficiencies of current on-line information systems.
-
Felsky, M.: ¬The legal liability of information professionals (1989)
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- Source
- Canadian journal of information science. 14(1989) Sept., S.1-15
-
Bouazza, A.: Information user studies (1989)
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- Source
- Encyclopedia of library and information science. Vol.44, [=Suppl.9]
-
Koenig, M.E.D.: ¬The information controllability explosion (1982)
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- Abstract
- Information handling technology is an explosive growth area. Librarians need not run faster just to keep up with the information explosion any more, but must now run faster to keep up with the information controllability explosion. If they don't, their place in the information-handling world will be usurped by others who do realise what a growth area it is
-
Heine, M.H.: ¬The 'question' as a fundamental variable in information science (1980)
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- Source
- Theory and application of information research. Proc. of the 2nd Int. Research Forum on Information Science, 3.-6.8.1977, Copenhagen. Ed.: O. Harbo u. L. Kajberg
