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  • × author_ss:"Chen, H."
  1. Qu, B.; Cong, G.; Li, C.; Sun, A.; Chen, H.: ¬An evaluation of classification models for question topic categorization (2012) 0.00
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    Abstract
    We study the problem of question topic classification using a very large real-world Community Question Answering (CQA) dataset from Yahoo! Answers. The dataset comprises 3.9 million questions and these questions are organized into more than 1,000 categories in a hierarchy. To the best knowledge, this is the first systematic evaluation of the performance of different classification methods on question topic classification as well as short texts. Specifically, we empirically evaluate the following in classifying questions into CQA categories: (a) the usefulness of n-gram features and bag-of-word features; (b) the performance of three standard classification algorithms (naive Bayes, maximum entropy, and support vector machines); (c) the performance of the state-of-the-art hierarchical classification algorithms; (d) the effect of training data size on performance; and (e) the effectiveness of the different components of CQA data, including subject, content, asker, and the best answer. The experimental results show what aspects are important for question topic classification in terms of both effectiveness and efficiency. We believe that the experimental findings from this study will be useful in real-world classification problems.
  2. Orwig, R.E.; Chen, H.; Nunamaker, J.F.: ¬A graphical, self-organizing approach to classifying electronic meeting output (1997) 0.00
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    Abstract
    Describes research in the application of a Kohonen Self-Organizing Map (SOM) to the problem of classification of electronic brainstorming output and an evaluation of the results. Describes an electronic meeting system and describes the classification problem that exists in the group problem solving process. Surveys the literature concerning classification. Describes the application of the Kohonen SOM to the meeting output classification problem. Describes an experiment that evaluated the classification performed by the Kohonen SOM by comparing it with those of a human expert and a Hopfield neural network. Discusses conclusions and directions for future research
  3. Marshall, B.; McDonald, D.; Chen, H.; Chung, W.: EBizPort: collecting and analyzing business intelligence information (2004) 0.00
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    Abstract
    To make good decisions, businesses try to gather good intelligence information. Yet managing and processing a large amount of unstructured information and data stand in the way of greater business knowledge. An effective business intelligence tool must be able to access quality information from a variety of sources in a variety of forms, and it must support people as they search for and analyze that information. The EBizPort system was designed to address information needs for the business/IT community. EBizPort's collection-building process is designed to acquire credible, timely, and relevant information. The user interface provides access to collected and metasearched resources using innovative tools for summarization, categorization, and visualization. The effectiveness, efficiency, usability, and information quality of the EBizPort system were measured. EBizPort significantly outperformed Brint, a business search portal, in search effectiveness, information quality, user satisfaction, and usability. Users particularly liked EBizPort's clean and user-friendly interface. Results from our evaluation study suggest that the visualization function added value to the search and analysis process, that the generalizable collection-building technique can be useful for domain-specific information searching an the Web, and that the search interface was important for Web search and browse support.
  4. Dang, Y.; Zhang, Y.; Chen, H.; Hu, P.J.-H.; Brown, S.A.; Larson, C.: Arizona Literature Mapper : an integrated approach to monitor and analyze global bioterrorism research literature (2009) 0.00
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    Abstract
    Biomedical research is critical to biodefense, which is drawing increasing attention from governments globally as well as from various research communities. The U.S. government has been closely monitoring and regulating biomedical research activities, particularly those studying or involving bioterrorism agents or diseases. Effective surveillance requires comprehensive understanding of extant biomedical research and timely detection of new developments or emerging trends. The rapid knowledge expansion, technical breakthroughs, and spiraling collaboration networks demand greater support for literature search and sharing, which cannot be effectively supported by conventional literature search mechanisms or systems. In this study, we propose an integrated approach that integrates advanced techniques for content analysis, network analysis, and information visualization. We design and implement Arizona Literature Mapper, a Web-based portal that allows users to gain timely, comprehensive understanding of bioterrorism research, including leading scientists, research groups, institutions as well as insights about current mainstream interests or emerging trends. We conduct two user studies to evaluate Arizona Literature Mapper and include a well-known system for benchmarking purposes. According to our results, Arizona Literature Mapper is significantly more effective for supporting users' search of bioterrorism publications than PubMed. Users consider Arizona Literature Mapper more useful and easier to use than PubMed. Users are also more satisfied with Arizona Literature Mapper and show stronger intentions to use it in the future. Assessments of Arizona Literature Mapper's analysis functions are also positive, as our subjects consider them useful, easy to use, and satisfactory. Our results have important implications that are also discussed in the article.
  5. Chen, H.; Chau, M.: Web mining : machine learning for Web applications (2003) 0.00
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    Abstract
    With more than two billion pages created by millions of Web page authors and organizations, the World Wide Web is a tremendously rich knowledge base. The knowledge comes not only from the content of the pages themselves, but also from the unique characteristics of the Web, such as its hyperlink structure and its diversity of content and languages. Analysis of these characteristics often reveals interesting patterns and new knowledge. Such knowledge can be used to improve users' efficiency and effectiveness in searching for information an the Web, and also for applications unrelated to the Web, such as support for decision making or business management. The Web's size and its unstructured and dynamic content, as well as its multilingual nature, make the extraction of useful knowledge a challenging research problem. Furthermore, the Web generates a large amount of data in other formats that contain valuable information. For example, Web server logs' information about user access patterns can be used for information personalization or improving Web page design.
  6. Huang, Z.; Chung, Z.W.; Chen, H.: ¬A graph model for e-commerce recommender systems (2004) 0.00
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    Abstract
    Information overload on the Web has created enormous challenges to customers selecting products for online purchases and to online businesses attempting to identify customers' preferences efficiently. Various recommender systems employing different data representations and recommendation methods are currently used to address these challenges. In this research, we developed a graph model that provides a generic data representation and can support different recommendation methods. To demonstrate its usefulness and flexibility, we developed three recommendation methods: direct retrieval, association mining, and high-degree association retrieval. We used a data set from an online bookstore as our research test-bed. Evaluation results showed that combining product content information and historical customer transaction information achieved more accurate predictions and relevant recommendations than using only collaborative information. However, comparisons among different methods showed that high-degree association retrieval did not perform significantly better than the association mining method or the direct retrieval method in our test-bed.
  7. Fu, T.; Abbasi, A.; Chen, H.: ¬A hybrid approach to Web forum interactional coherence analysis (2008) 0.00
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    Abstract
    Despite the rapid growth of text-based computer-mediated communication (CMC), its limitations have rendered the media highly incoherent. This poses problems for content analysis of online discourse archives. Interactional coherence analysis (ICA) attempts to accurately identify and construct CMC interaction networks. In this study, we propose the Hybrid Interactional Coherence (HIC) algorithm for identification of web forum interaction. HIC utilizes a bevy of system and linguistic features, including message header information, quotations, direct address, and lexical relations. Furthermore, several similarity-based methods including a Lexical Match Algorithm (LMA) and a sliding window method are utilized to account for interactional idiosyncrasies. Experiments results on two web forums revealed that the proposed HIC algorithm significantly outperformed comparison techniques in terms of precision, recall, and F-measure at both the forum and thread levels. Additionally, an example was used to illustrate how the improved ICA results can facilitate enhanced social network and role analysis capabilities.
  8. Vishwanath, A.; Chen, H.: Personal communication technologies as an extension of the self : a cross-cultural comparison of people's associations with technology and their symbolic proximity with others (2008) 0.00
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    Abstract
    Increasingly, individuals use communication technologies such as e-mail, IMs, blogs, and cell phones to locate, learn about, and communicate with one another. Not much, however, is known about how individuals relate to various personal technologies, their preferences for each, or their extensional associations with them. Even less is known about the cultural differences in these preferences. The current study used the Galileo system of multidimensional scaling to systematically map the extensional associations with nine personal communication technologies across three cultures: U.S., Germany, and Singapore. Across the three cultures, the technologies closest to the self were similar, suggesting a universality of associations with certain technologies. In contrast, the technologies farther from the self were significantly different across cultures. Moreover, the magnitude of associations with each technology differed based on the extensional association or distance from the self. Also, and more importantly, the antecedents to these associations differed significantly across cultures, suggesting a stronger influence of cultural norms on personal-technology choice.
  9. Chen, H.; Beaudoin, C.E.; Hong, H.: Teen online information disclosure : empirical testing of a protection motivation and social capital model (2016) 0.00
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    Abstract
    With bases in protection motivation theory and social capital theory, this study investigates teen and parental factors that determine teens' online privacy concerns, online privacy protection behaviors, and subsequent online information disclosure on social network sites. With secondary data from a 2012 survey (N?=?622), the final well-fitting structural equation model revealed that teen online privacy concerns were primarily influenced by parental interpersonal trust and parental concerns about teens' online privacy, whereas teen privacy protection behaviors were primarily predicted by teen cost-benefit appraisal of online interactions. In turn, teen online privacy concerns predicted increased privacy protection behaviors and lower teen information disclosure. Finally, restrictive and instructive parental mediation exerted differential influences on teens' privacy protection behaviors and online information disclosure.
  10. Chen, H.; Dhar, V.: Cognitive process as a basis for intelligent retrieval system design (1991) 0.00
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    Abstract
    2 studies were conducted to investigate the cognitive processes involved in online document-based information retrieval. These studies led to the development of 5 computerised models of online document retrieval. These models were incorporated into a design of an 'intelligent' document-based retrieval system. Following a discussion of this system, discusses the broader implications of the research for the design of information retrieval sysems
  11. Chen, H.: Explaining and alleviating information management indeterminism : a knowledge-based framework (1994) 0.00
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    Abstract
    Attempts to identify the nature and causes of information management indeterminism in an online research environment and proposes solutions for alleviating this indeterminism. Conducts two empirical studies of information management activities. The first identified the types and nature of information management indeterminism by evaluating archived text. The second focused on four sources of indeterminism: subject area knowledge, classification knowledge, system knowledge, and collaboration knowledge. Proposes a knowledge based design for alleviating indeterminism, which contains a system generated thesaurus and an inferencing engine
  12. Chen, H.; Lally, A.M.; Zhu, B.; Chau, M.: HelpfulMed : Intelligent searching for medical information over the Internet (2003) 0.00
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    Abstract
    The Medical professionals and researchers need information from reputable sources to accomplish their work. Unfortunately, the Web has a large number of documents that are irrelevant to their work, even those documents that purport to be "medically-related." This paper describes an architecture designed to integrate advanced searching and indexing algorithms, an automatic thesaurus, or "concept space," and Kohonen-based Self-Organizing Map (SOM) technologies to provide searchers with finegrained results. Initial results indicate that these systems provide complementary retrieval functionalities. HelpfulMed not only allows users to search Web pages and other online databases, but also allows them to build searches through the use of an automatic thesaurus and browse a graphical display of medical-related topics. Evaluation results for each of the different components are included. Our spidering algorithm outperformed both breadth-first search and PageRank spiders an a test collection of 100,000 Web pages. The automatically generated thesaurus performed as well as both MeSH and UMLS-systems which require human mediation for currency. Lastly, a variant of the Kohonen SOM was comparable to MeSH terms in perceived cluster precision and significantly better at perceived cluster recall.
    Theme
    Semantisches Umfeld in Indexierung u. Retrieval
  13. Vishwanath, A.; Chen, H.: Technology clusters : using multidimensional scaling to evaluate and structure technology clusters (2006) 0.00
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    Abstract
    Empirical evidence suggests that the ownership of related products that form a technology cluster is signifIcantly better than the attributes of an innovation at predicting adoption. The treatment of technology clusters, however, has been ad hoc and study specific: Researchers often make a priori assumptions about the relationships between technologies and measure ownership using lists of functionally related technology, without any systematic reasoning. Hence, the authors set out to examine empirically the composition of technology clusters and the differences, if any, in clusters of technologies formed by adopters and nonadopters. Using the Galileo system of multidimensional scaling and the associational diffusion framework, the dissimilarities between 30 technology concepts were scored by adopters and nonadopters. Results indicate clear differences in conceptualization of clusters: Adopters tend to relate technologies based an their functional similarity; here, innovations are perceived to be complementary, and hence, adoption of one technology spurs the adoption of related technologies. On the other hand, nonadopters tend to relate technologies using a stricter ascendancy of association where the adoption of an innovation makes subsequent innovations redundant. The results question the measurement approaches and present an alternative methodology.
  14. Chung, W.; Chen, H.; Reid, E.: Business stakeholder analyzer : an experiment of classifying stakeholders on the Web (2009) 0.00
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    Abstract
    As the Web is used increasingly to share and disseminate information, business analysts and managers are challenged to understand stakeholder relationships. Traditional stakeholder theories and frameworks employ a manual approach to analysis and do not scale up to accommodate the rapid growth of the Web. Unfortunately, existing business intelligence (BI) tools lack analysis capability, and research on BI systems is sparse. This research proposes a framework for designing BI systems to identify and to classify stakeholders on the Web, incorporating human knowledge and machine-learned information from Web pages. Based on the framework, we have developed a prototype called Business Stakeholder Analyzer (BSA) that helps managers and analysts to identify and to classify their stakeholders on the Web. Results from our experiment involving algorithm comparison, feature comparison, and a user study showed that the system achieved better within-class accuracies in widespread stakeholder types such as partner/sponsor/supplier and media/reviewer, and was more efficient than human classification. The student and practitioner subjects in our user study strongly agreed that such a system would save analysts' time and help to identify and classify stakeholders. This research contributes to a better understanding of how to integrate information technology with stakeholder theory, and enriches the knowledge base of BI system design.
  15. Schumaker, R.P.; Chen, H.: Evaluating a news-aware quantitative trader : the effect of momentum and contrarian stock selection strategies (2008) 0.00
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    Abstract
    We study the coupling of basic quantitative portfolio selection strategies with a financial news article prediction system, AZFinText. By varying the degrees of portfolio formation time, we found that a hybrid system using both quantitative strategy and a full set of financial news articles performed the best. With a 1-week portfolio formation period, we achieved a 20.79% trading return using a Momentum strategy and a 4.54% return using a Contrarian strategy over a 5-week holding period. We also found that trader overreaction to these events led AZFinText to capitalize on these short-term surges in price.
  16. Chen, H.; Chung, W.; Qin, J.; Reid, E.; Sageman, M.; Weimann, G.: Uncovering the dark Web : a case study of Jihad on the Web (2008) 0.00
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    Abstract
    While the Web has become a worldwide platform for communication, terrorists share their ideology and communicate with members on the Dark Web - the reverse side of the Web used by terrorists. Currently, the problems of information overload and difficulty to obtain a comprehensive picture of terrorist activities hinder effective and efficient analysis of terrorist information on the Web. To improve understanding of terrorist activities, we have developed a novel methodology for collecting and analyzing Dark Web information. The methodology incorporates information collection, analysis, and visualization techniques, and exploits various Web information sources. We applied it to collecting and analyzing information of 39 Jihad Web sites and developed visualization of their site contents, relationships, and activity levels. An expert evaluation showed that the methodology is very useful and promising, having a high potential to assist in investigation and understanding of terrorist activities by producing results that could potentially help guide both policymaking and intelligence research.
  17. Chen, H.; Houston, A.L.; Sewell, R.R.; Schatz, B.R.: Internet browsing and searching : user evaluations of category map and concept space techniques (1998) 0.00
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    Abstract
    The Internet provides an exceptional testbed for developing algorithms that can improve bowsing and searching large information spaces. Browsing and searching tasks are susceptible to problems of information overload and vocabulary differences. Much of the current research is aimed at the development and refinement of algorithms to improve browsing and searching by addressing these problems. Our research was focused on discovering whether two of the algorithms our research group has developed, a Kohonen algorithm category map for browsing, and an automatically generated concept space algorithm for searching, can help improve browsing and / or searching the Internet. Our results indicate that a Kohonen self-organizing map (SOM)-based algorithm can successfully categorize a large and eclectic Internet information space (the Entertainment subcategory of Yahoo!) into manageable sub-spaces that users can successfully navigate to locate a homepage of interest to them. The SOM algorithm worked best with browsing tasks that were very broad, and in which subjects skipped around between categories. Subjects especially liked the visual and graphical aspects of the map. Subjects who tried to do a directed search, and those that wanted to use the more familiar mental models (alphabetic or hierarchical organization) for browsing, found that the work did not work well. The results from the concept space experiment were especially encouraging. There were no significant differences among the precision measures for the set of documents identified by subject-suggested terms, thesaurus-suggested terms, and the combination of subject- and thesaurus-suggested terms. The recall measures indicated that the combination of subject- and thesaurs-suggested terms exhibited significantly better recall than subject-suggested terms alone. Furthermore, analysis of the homepages indicated that there was limited overlap between the homepages retrieved by the subject-suggested and thesaurus-suggested terms. Since the retrieval homepages for the most part were different, this suggests that a user can enhance a keyword-based search by using an automatically generated concept space. Subejcts especially liked the level of control that they could exert over the search, and the fact that the terms suggested by the thesaurus were 'real' (i.e., orininating in the homepages) and therefore guaranteed to have retrieval success
  18. Fu, T.; Abbasi, A.; Chen, H.: ¬A focused crawler for Dark Web forums (2010) 0.00
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    Abstract
    The unprecedented growth of the Internet has given rise to the Dark Web, the problematic facet of the Web associated with cybercrime, hate, and extremism. Despite the need for tools to collect and analyze Dark Web forums, the covert nature of this part of the Internet makes traditional Web crawling techniques insufficient for capturing such content. In this study, we propose a novel crawling system designed to collect Dark Web forum content. The system uses a human-assisted accessibility approach to gain access to Dark Web forums. Several URL ordering features and techniques enable efficient extraction of forum postings. The system also includes an incremental crawler coupled with a recall-improvement mechanism intended to facilitate enhanced retrieval and updating of collected content. Experiments conducted to evaluate the effectiveness of the human-assisted accessibility approach and the recall-improvement-based, incremental-update procedure yielded favorable results. The human-assisted approach significantly improved access to Dark Web forums while the incremental crawler with recall improvement also outperformed standard periodic- and incremental-update approaches. Using the system, we were able to collect over 100 Dark Web forums from three regions. A case study encompassing link and content analysis of collected forums was used to illustrate the value and importance of gathering and analyzing content from such online communities.
  19. Hu, P.J.-H.; Hsu, F.-M.; Hu, H.-f.; Chen, H.: Agency satisfaction with electronic record management systems : a large-scale survey (2010) 0.00
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    Abstract
    We investigated agency satisfaction with an electronic record management system (ERMS) that supports the electronic creation, archival, processing, transmittal, and sharing of records (documents) among autonomous government agencies. A factor model, explaining agency satisfaction with ERMS functionalities, offers hypotheses, which we tested empirically with a large-scale survey that involved more than 1,600 government agencies in Taiwan. The data showed a good fit to our model and supported all the hypotheses. Overall, agency satisfaction with ERMS functionalities appears jointly determined by regulatory compliance, job relevance, and satisfaction with support services. Among the determinants we studied, agency satisfaction with support services seems the strongest predictor of agency satisfaction with ERMS functionalities. Regulatory compliance also has important influences on agency satisfaction with ERMS, through its influence on job relevance and satisfaction with support services. Further analyses showed that satisfaction with support services partially mediated the impact of regulatory compliance on satisfaction with ERMS functionalities, and job relevance partially mediated the influence of regulatory compliance on satisfaction with ERMS functionalities. Our findings have important implications for research and practice, which we also discuss.

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