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Eckwright, G.Z.; Hoskisson, T.; Pollastro, M.: Reference etiquette : a guide to excruciatingly correct behavior (1998)
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- Source
- American libraries. 29(1998) no.5, S.42-45
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Hoskisson, T.: Making the right assumptions : know your user and improve the reference interview (1998)
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- Date
- 14.11.1998 19:22:48