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Hilberer, T.: Bibliothekarische Öffentlichkeitsarbeit durch Informationsangebote im World Wide Web : Beispiel: Universitäts- und Landesbibliothek Düsseldorf (1996)
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Bürger, T.: Informationszentrum? Forschungsbibliothek? Dienstleister? : Zum Strukturwandel wissenschaftlicher Bibliotheken (2006)
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Kunz, F.: ¬Die Auskunftserteilung in allgemeinbildenden Bibliotheken (1962)
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- T.1.2.
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- Der Bibliothekar. 16(1962) S.1158-1162(T.1), S.1255-1263(T.2)
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Böhm, E.: Publikumsverkehr in der Bibliothek : Empfehlungen für das Kontaktverhalten zwischen Bibliothekar und Benutzer in der Bibliothek (1975/76)
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Hoskisson, T.: Making the right assumptions : know your user and improve the reference interview (1998)
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Gillman, P.: Assessing customer requirements (1994)
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- T.1-3.
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Brabazon, T.: ¬The Google effect : Googling, Blogging, Wikis and the flattening of expertise (2006)
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Wilson, T.: ¬The information user : past, present and future (2009)
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Childers, T.: ¬The quality of reference services : still moot after 20 years (1987)
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Edbom, T.: ¬The libraries and municipal information in Sweden (1974)
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Crowley, T.: Half-right reference : is it true? (1985)
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