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- sbss%3a%221s B 168 %2f kognitive psychologie%22 2
- sbss%3a%221s B 168 %2f kognitive psychologin%22 2
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Quinn, B.: Beyond efficacy : the exemplar librarian as a new approach to reference evaluation (1994)
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Quinn, B.: Improving the quality of telephone reference services (1995)
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