-
Reference and information services : an introduction (1995)
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- Classification
- All B 91 / Nachschlagewerke
All B 91 / Elektronische Publikationen
Bib A 591 / Auskunft
a Angelsächsische Welt / All B 91 Nachschlagewerke
a Angelsächsische Welt / All B 91 Elektronische Publikationen
- Content
- Enthält die Kapitel: BOPP, R.E.: History and varieties of reference services; SUTTON, E.D. u. L.D. HOLT: The reference interview; DALRYMPLE, P.D.: Bibliographic control, organization of information, and search strategies; KLUEGEL, K.M.: Introduction to electronic reference services; KLUEGEL, K.M.: Trends in electronic reference services: opportunities and challenges; WILSON, L.A.: Instruction as a reference service; WOODARD, B.S.: Reference staff training and development; ALLEN, B.: Evaluation of reference services; KIBBEE, J.Z.: Organization and management of reference and information services; KING, D.N. u. R.E. RUBIN: A philosophy of service; SUTTON, E.D., F.J. JACOBSON u. L.E. HOLT: Reference services for specific populations; SMITH, L.C.: Selection and evaluation of reference sources; MILLER, S.: Directories; STENSTROM, P.F.: Almanacs, yearbooks, and handbooks; BOPP, R.E.: Biographical sources; FAIRCHILD, C.A.: Dictionaries; JACOBSON, F.F.: Encyclopedias; COBB, D.A.: Geographical sources; PENKA, C.B. u. M. LANDIS: Bibliographies and library catalogs; SMITH, L.C.: Indexes and abstracts; BEKIARES, S.E. u. M. MALLORY: Government documents and statistics sources;
- Footnote
- Rez. in: College and research libraries 57(1996) no.1, S.91-93 (R. Kieft); IfB 5(1997) H.1/2, S.24-26 (K. Schreiber); Electronic library 14(1996) no.5, S.471-472 (G. Matthews)
- LCSH
- Information services
- SBB
- All B 91 / Nachschlagewerke
All B 91 / Elektronische Publikationen
Bib A 591 / Auskunft
a Angelsächsische Welt / All B 91 Nachschlagewerke
a Angelsächsische Welt / All B 91 Elektronische Publikationen
- Subject
- Information services
-
Schwuchow, W.: Fundamental questions of financing and pricing information services (1992)
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- Pages
- S.91-97
- Source
- Information management for information services - economic challenge for the 90's: Proceedings of a Workshop for Participants from Countries in Central and Eastern Europe and Developing Countries, Berlin, 13.-19. Oct. 1991. Ed.: B.G. Goedegebuure u. K.A. Stroetmann
- Type
- a
-
Geffert, B.: Community networks in libraries : a case study of the Free-Net P.A.T.H. (1993)
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- Source
- Public libraries. 32(1993) Mar./Apr., S.91-100
- Type
- a
-
Mack, R.: ¬Das Fachinformationszentrum Karlsruhe - Dienstleister für Forschung und Entwicklung : Online-Datenbanken - moderne Werkzeuge zur Informationsbeschaffung (1994)
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- Source
- Info 7. 9(1994) H.2, S.91-94
- Type
- a
-
Gambles, B.; McGuire, K.: Information direct : setting up a fee-based public library service in Birmingham Public Libraries (1990)
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- Abstract
- Information direct was a service set up as a response to the mounting pressure of business enquiries on Birmingham Public Libraries' Business Information Department. Describes the marketing effort undertaken at the start and covers: the range of services; charging policies; and monitoring (the strategic objective was to break even in 1 year and become self-financing in 3 years).
- Source
- Aslib information. 18(1990) no.3, S.91-92
- Type
- a
-
Albert, E.: Vpliv knjiznicarjevega vedenja na uspesnost referencne sluzbe v Slovenskih splosnoizobrazevalnih knjiznicah (1998)
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- Abstract
- The authors are students of librarianship in the faculty of philosophy at Ljubljana University, Slovenia. Users were asked to describe their library visits and summarise what was most helpful and least helpful about the service received. In the list of best practices, the most frequent feature was that the staff member really listened (58,9%). Other aspects of most helpful behaviour (e.g. using different body language, showing genuine interest, willingness to investigate further) occured in less than 40% of the interviews. 3 features of least helpful behaviour were listed in more than 30% of the cases; not asking the user anything about the question and making no effort to determine the specific need, not telling the user what he/she was doing, making no effort to determine whether the user had found the relevant information
- Date
- 22. 2.1999 19:29:43
- Source
- Knjiznica. 42(1998) no.1, S.91-105
- Type
- a
-
Atkinson, J.D.; Figueroa, M.: Information seeking behaviour of business students : a research study (1997)
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- Abstract
- Investigates library use and research behaviour of business students at California State University at San Marcos. A sample of 68 graduate and 91 undergraduate students were surveyed and observed for their behaviour in 3 conceptual domains: query formulation and task assignments, prereference process expectations and post reference process responses. Participant observations confirmed many of the student attitudes revealed in the survey
- Type
- a
-
Fine, S.: Librarians and the art of helping (1998)
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- Abstract
- Explores the relationship between counselling theory and practice and the helping role of librarianship. The thesis is that in this information intensive environment, the art of helping a user define and clarify the right problem is more crucial than ever before. Emphasis is on the beliefs that underlie the counselling role and the behaviours that allow the user to move from the reference question to the real problem. Presents and analyzes examples of non helpful and helpful responses
- Source
- Reference librarian. 1998, no.59, S.77-91
- Type
- a
-
Leenen, H.; Steen-Moerman, M. v.d.: Public libraries : adapting public library work to changing conditions (1997)
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- Pages
- S.91-111
- Source
- Librarianship and information work worldwide 1996/97: an annual survey. Ed.: M.B. Line u.a
- Type
- a
-
Polly, J.A.: Zielgruppen im ländlichen Raum : ein Rückblick auf das GAIN-Projekt (1997)
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- Pages
- S.91-111
- Source
- Elektronische Medien in öffentlichen Bibliotheken: vom Experiment zum Konzept. Dokumentation einer Konferenz. Hrsg.: C. Flodell u. A. Mitrowann
- Type
- a
-
Kämper, U.: Informationsdienstleistungen : Diversifizierung contra Spezialisierung (1991)
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- DGD-Schrift (OLBG-12); 3/91
- Type
- a
-
Schumacher, D.: Marketing für Informationen und Informationsdienstleistungen : die Konkurrenz öffentlicher und privater Informationsdienstleister (1991)
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Interagency conference on public access (1992)
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- Abstract
- Reports on the 1st interagency conference on public access to government information, focusing on that which is collected, generated and maintained in electronic format, sponsored by the US Environmental Protection Agency at Solomons, Maryland, on 20-21 May 91. Included were: a general discussion of purposes of the conference, definition of specific issues relating to public access - benefits to the citizen, what agencies are obligated to provide, how best to provide access, who bears the cost, and to what extent agencies can market their products and provide value added information services, agency presentations of their experiences in public access programmes, and the high performance computing and NREN programme and its implications for public access
- Source
- Government information quarterly. 8(1992) no.2, S.187-198
- Type
- a
-
Czermak, J.M.: Zwischenbilanz zum Fachinformationsprogramm der Bundesregierung 1990-1994 (1993)
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- Abstract
- Anfang dieses Jahres hat die Bundesregierung die Zwischenbilanz zum Fachinformationsprogramm 1990-1994 verabschiedet. Der Verfasser hat an dieser Stell (Cogito 2/91) die wesentlichen Schwerpunkte und Aktivitäten des BMFT erläutert; was daraus geworden ist, wird den cogito-Lesern daher hier zusammenfassend vorgestellt
- Type
- a
-
Vietze, H.; Dresel, H.: ¬Das Fachinformationsprogramm der Bundesregierung 1990-1994 : einige Bemerkungen aus der Sicht der neuen Bundesländer (1991)
0.07
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- Series
- DGD-Schrift (OLBG-12); 3/91
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- a
-
Bucknall, T.; Mangrum, R.: U-search : a user study of the CD-ROM service at the University of North Carolina at Chapel Hill (1992)
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- Abstract
- Members of the reference staff of the North Carolina University at Chapel Hill, Davis Library, conducted a month-long electronic survey of users of the U-search CD-ROM service in spring 91. Evaluates the 1.135 responses to a variety of questions pertaining to public service issues, user attitudes towards CD-ROM searching, and the place of CD-ROM within the overall research strategy
- Type
- a
-
Ghilardi, F.J.M.: ¬The information center of the future : the professional's role (1994)
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- Date
- 27.12.2015 18:22:38
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Stevens, N.D.: First-hand reflections on the realities of reference service (1995)
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- Abstract
- In this article, Stevens, a retired library administrator, discusses the realities of contemporary reference service based on his first-hand experience as a part-time volunteer at the reference desk of an academic library. He descibes his own education and experience, the circumstances that encouraged him to voluteer, and the setting in which he works. Next he discusses his training, his impressions of the users, what he has learned form his fellow reference librarians, and the nature of the printed and electronic resources with which reference librarians now work. Finally, he encourages other library administrators to volunteer to provide line services at the reference desk, or another unit, at their own libraries
- Source
- Reference services review. 23(1995) no.2, S.91-
- Type
- a
-
Layne, S.S.: Artists, art historians, and visual art information (1994)
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- Abstract
- Discusses how artists, particularly in the applied arts, and art historians, look for and use information. Emphasizes the need for visual as well as tecxtual information in art
- Source
- Reference librarian. 1994, no.47, S.22-36
- Type
- a
-
Schwuchow, W.: Qualität für Informationsdienste : eine dringend aktuelle Frage (1993)
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- Source
- Technik und Information: Markt, Medien und Methoden. Deutscher Dokumentartag 1992, Technische Universität Berlin, 22.-25.9.1992. Hrsg.: W. Neubauer u. K.-H. Meier
- Type
- a
