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  1. Reference and information services : an introduction (1995) 0.12 
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    Classification
    All B 91 / Nachschlagewerke
    All B 91 / Elektronische Publikationen
    Bib A 591 / Auskunft
    a Angelsächsische Welt / All B 91 Nachschlagewerke
    a Angelsächsische Welt / All B 91 Elektronische Publikationen
    Content
    Enthält die Kapitel: BOPP, R.E.: History and varieties of reference services; SUTTON, E.D. u. L.D. HOLT: The reference interview; DALRYMPLE, P.D.: Bibliographic control, organization of information, and search strategies; KLUEGEL, K.M.: Introduction to electronic reference services; KLUEGEL, K.M.: Trends in electronic reference services: opportunities and challenges; WILSON, L.A.: Instruction as a reference service; WOODARD, B.S.: Reference staff training and development; ALLEN, B.: Evaluation of reference services; KIBBEE, J.Z.: Organization and management of reference and information services; KING, D.N. u. R.E. RUBIN: A philosophy of service; SUTTON, E.D., F.J. JACOBSON u. L.E. HOLT: Reference services for specific populations; SMITH, L.C.: Selection and evaluation of reference sources; MILLER, S.: Directories; STENSTROM, P.F.: Almanacs, yearbooks, and handbooks; BOPP, R.E.: Biographical sources; FAIRCHILD, C.A.: Dictionaries; JACOBSON, F.F.: Encyclopedias; COBB, D.A.: Geographical sources; PENKA, C.B. u. M. LANDIS: Bibliographies and library catalogs; SMITH, L.C.: Indexes and abstracts; BEKIARES, S.E. u. M. MALLORY: Government documents and statistics sources;
    Footnote
    Rez. in: College and research libraries 57(1996) no.1, S.91-93 (R. Kieft); IfB 5(1997) H.1/2, S.24-26 (K. Schreiber); Electronic library 14(1996) no.5, S.471-472 (G. Matthews)
    LCSH
    Information services
    SBB
    All B 91 / Nachschlagewerke
    All B 91 / Elektronische Publikationen
    Bib A 591 / Auskunft
    a Angelsächsische Welt / All B 91 Nachschlagewerke
    a Angelsächsische Welt / All B 91 Elektronische Publikationen
    Subject
    Information services
  2. Cordes, H.: Auswahlliste zum Auf- und Ausbau von Informationsbeständen in Öffentlichen Bibliotheken (1993) 0.11 
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    Classification
    All B 91 / Nachschlagewerke
    All B 91 / Empfehlenswerte Literatur
    a Deutschland / All B 91 Nachschlagewerke
    a Deutschland / All B 91 Empfehlenswerte Literatur
    Editor
    Expertengruppe der Kommission des Dbi für Benutzung und Information; Rossoll, E. (Red.)
    RSWK
    Öffentliche Bibliothek / Information / Nachschlagewerk / Verzeichnis (BVB)
    SBB
    All B 91 / Nachschlagewerke
    All B 91 / Empfehlenswerte Literatur
    a Deutschland / All B 91 Nachschlagewerke
    a Deutschland / All B 91 Empfehlenswerte Literatur
    Subject
    Öffentliche Bibliothek / Information / Nachschlagewerk / Verzeichnis (BVB)
  3. Gödert, W.: Multimedia-Enzyklopädien auf CD-ROM : eine vergleichende Analyse von Allgemeinenzyklopädien (1994) 0.08 
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    Classification
    AN 97000 Allgemeines / Buch- und Bibliothekswesen, Informationswissenschaft / Informationswissenschaft / Fachliche Information und Dokumentation / Allgemeines, Wissenschaft, Hochschulwesen
    All A 87 / Lexikographie
    All B 91 / CD-ROM
    Date
    22. 3.2008 16:17:15
    RVK
    AN 97000 Allgemeines / Buch- und Bibliothekswesen, Informationswissenschaft / Informationswissenschaft / Fachliche Information und Dokumentation / Allgemeines, Wissenschaft, Hochschulwesen
    SBB
    All A 87 / Lexikographie
    All B 91 / CD-ROM
  4. Riedel, H.; Wille, M.: Über die Erarbeitung von Lexika : Grundsätze und Kriterien (1979) 0.05 
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    Series
    Zentralblatt für Bibliothekswesen: Beih.91
  5. CD-ROMs in print (1995) 0.02 
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    BK
    06.00 Information und Dokumentation: Allgemeines
    Classification
    06.00 Information und Dokumentation: Allgemeines
    Footnote
    Rez. in: Audiovisual librarian 22(1996) no.2, S.130-131 ( R. Williams)
  6. Taschenbuch des öffentlichen Lebens : Deutschland (1998) 0.02 
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    Date
    22. 6.2000 20:28:19
    Editor
    Oeckl, A.
  7. Cooke, A.: ¬A guide to finding quality information on the Internet : selection and evaluation strategies (1999) 0.01 
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    LCSH
    Information retrieval
    Library information networks
    Subject
    Information retrieval
    Library information networks
  8. Information sources in engineering (2005) 0.01 
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    Editor
    MacLeod, R. A. u. J. Corlett
    Series
    Guides to information sources
  9. European directory of software for libraries and information centres (1993) 0.01 
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    Content
    Update von: 'A directory of library and information software for microcomputers', Gower 1990
    Footnote
    Rez. in: Journal of librarianship and information science. 1993, Dec., S.212-213 (R. Templeton)
  10. Lipow, A.G.: ¬The virtual reference librarian's handbook (2003) 0.01 
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    Date
    22. 3.2004 14:46:50
    Footnote
    Rez. in: B.I.T. online 6(2003) H.3, S.298-299 (J. Plieninger): "Wer im vorigen Heft von B.I.T.online den Fachbeitrag von Hermann Rösch über Bibliothekarische Auskunft im Web gelesen und sich daraufhin überlegt, einen solchen Dienst einzuführen, für den wäre dieses Buch das geeignete Mittel, sich für die Einführung einer Online-Auskunft fit zu machen. Die Autorin ist in der amerikanischen Internet Librarian- und Reference Librarian-Szene wohlbekannt: 1993 verfasste sie mit zwei Mitautoren Crossing the Internet Treshold, ein Tutorial für die Nutzung des Netzes, welches für die Profession eine Hilfestellung für die breite Nutzung des Internets bot. Das hier besprochene Buch könnte eine ähnliche Funktion für die Einführung der Virtual Reference bekommen: Es bietet einen Selbstlernkurs, welcher anschaulich die Grundlagen und die Grundhaltung bei der Implementation eines solchen Dienstes vermittelt. Was ist alles in diesem Kurs enthalten? Der erste Teil des Buches behandelt den Entscheidungsprozess, einen Online-Auskunftsdienst einzuführen: Es werden Vor- und Nachteile diskutiert, die Bedürfnisse der Benutzer untersucht ("There will always be a need for a human consultant to satisfy the needs of the information seeker.") und die Grundlagen der Entscheidungsfindung für eine geeignete Software behandelt. Der zweite Teil handelt dann von den Fragen der "Einrichtung" des virtuellen Auskunftsplatzes. Hier gibt es z.B. eine Schulung in den besonderen Kommunikationsformen, welche beim Chat zu beachten sind, eine Einbettung des neuen Dienstes in das Leitbild, die Geschäftsordnung bzw. Arbeitsorganisation der Bibliothek ("library policies") und zuletzt die komfortable Ausstattung des Auskunftsplatzes für Benutzer und Beschäftigte bis hin zu Fragen der Evaluation und Qualitätssicherung. Der dritte Teil behandelt die Aufgabe, einen Dienst zu implementieren, der sich selbst trägt, indem man ein Marketing für den neuen Dienst einrichtet, das ihn auf herkömmlichen und neuen Wegen promotet und ihn benutzerfreundlich ausgestaltet.
    Im umfangreichen Anhang (44 S.) sind Checklisten, Übungen und Schulungsunterlagen vor allem zur richtigen Kommunikation mit den Benutzern zu finden. Am Schluss des Buches befindet sich noch ein Stichwortverzeichnis. Beigelegt ist eine CD-ROM mit allen im Buch aufgeführten Übungen und Links, so dass man auch am Bildschirm darauf zurückgreifen bzw. sie ausdrucken kann. Hervorzuheben ist, dass das Buch als Arbeitsbuch ausgestattet ist, es gibt viel Raum für Notizen, es werden viele anschauliche Beispiele gegeben und zu jedem Kapitel werden mehrere Übungsaufgaben gestellt. Es ist ein typisches amerikanisches Einführungsbuch, das in beneidenswert anschaulicher und konsequent praktisch orientierter Art die Leserin/den Leser in ein neues Arbeitsfeld einführt, so dass man nach der Lektüre wirklich den Eindruck hat, in Stand gesetzt zu sein, einen solchen Service in professioneller Art und Weise aufbauen zu können. Vielleicht sollte noch hervorgehoben werden, dass die Autorin es verstanden hat, den Inhalt so zu gestalten, dass er ein längeres Haltbarkeitsdatum bietet: Obwohl alle grundsätzlichen Dinge abgehandelt werden, wie z.B. die Entscheidungsgrundlagen für eine Software, wird doch nie eine konkrete Software behandelt. Solche Angaben würden schnell veralten im Gegensatz zu den Kriterien, die Software beurteilen zu können. Die Autorin bemüht sich auch, Internet-Quellen aufzuführen und zu besprechen, wo man sich in diesen Fragen up to date halten kann. Ein Buch, das in die Hände all jener gehört, für welche die Einführung einer Online-Auskunft in Frage kommt. Hermann Rösch führte in seinem Artikel zum Schluss lediglich einige Universitätsbibliotheken an, welche bereits eine Online-Auskunft eingeführt haben. Werden die öffentlichen Bibliotheken einen solchen Dienst nur in kooperativer Art und Weise über die Deutsche Internetbibliothek anbieten? Hoffentlich nicht, da die Einrichtung eines Virtual Reference Desk eine hervorragende Gelegenheit darstellt, das Image der Bibliothek als Informationsvermittlungsstelle nachhaltig zu stärken und jenen Benutzern einen Zugang zur Information zu ermöglichen, welche nicht in die Bibliothek kommen. Jedenfalls gibt dieses Buch die Grundlage, das Für und Wider eines solchen Dienstes abzuwägen und im Falle einer Einrichtung auch die Schulung der betroffenen Auskunftsbibliothekarinnen/-bibliothekare auf eine solide Basis zu stellen."
  11. ¬The Aslib directory of information resources in the United Kingdom (2002) 0.01 
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    Abstract
    First published in 1928, the Aslib directory is the leading information sources reference work an organisations of all kinds. Now in its 12th edition, its diversity is reflected by its wide spectrum of entries. The Aslib Directory of Information Sources in the United Kingdom provides instant access to listings of over 11,000 associations, clubs, commissions, government bodies and other organisations which provide information freely or an a fee-paying basis. Each entry is listed alphabetically and includes: . The organisation's name and contact details . Organisation type and purpose Publications and collections, where appropriate The directory also contains a comprehensive index of over 10,000 acronyms and abbreviations, and a substantial cross-referenced subject index.
    LCSH
    Information services / Great Britain / Directories
    Subject
    Information services / Great Britain / Directories
  12. Lambert, J.: How to find information in science, technology and medicine (2003) 0.01 
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    Abstract
    A practical guide to the basic structure of STM information, describing in simple terms, with examples, how to locate what you need
  13. Creation, use, and deployment of digital information (2005) 0.01 
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    Footnote
    Rez. in: JASIST 57(2006) no.12, S.1709-1710 (Y. Awazu): "This hook presents a collection of research studies on the creation, use, and deployment of digital information. According to the editors, the goal of the book is "to present results of scientific research on (I) how digital information has to be designed, (2) how artifacts or systems containing digital content should maximize usability, and (3) how context can influence the nature and efficiency of digital communication" (p. 2). Contributors to this volume have a wide assortment of backgrounds in information science, classical studies, cognitive science, information systems, and organizational sciences. The editors did an excellent job in designing the book. Each chapter is unique in its theory and method. The editors successfully put these unique chapters into the life-cycle view of information: creation, use, and deployment. . . . I would highly recommend this book as a supplementary text for graduate classes in information science, especially those dealing with the design of information systems. It was a pleasure to read this book, and I believe that readers will certainly gain from the wealth of knowledge and insights contained in the volume."
  14. Welsh, S.; Anagnostelis, B.; Cooke, A.: Finding and using health and medical information on the Internet (2000) 0.01 
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  15. Lambert, L.; Lambert, P A.: Finding information in science, technology and medicine (2003) 0.01 
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  16. Duckett, R.J.; Walker, P.; Donnelly, C.: Know it all, find it fast : an A-Z source guide for the enquiry desk (2008) 0.01 
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    Abstract
    'I wish that I had been able to obtain such a guide when I started dealing with enquiries' - "Managing Information". 'By the time I got to it 3 staff had noticed it on the desk and written a note saying really good and can we have a copy' - "BBOB News". 'This is certainly a comforting and very useful guide for the information worker, particularly inexperienced or unqualified, staffing a general enquiry desk' - "New Library World". There is a queue, the phone is ringing, the photocopier has jammed and your enquirer is waiting for a response. You are stressed and you can feel the panic rising. Where do you go to find the information you need to answer the question promptly and accurately?Answering queries from users is one of the most important services undertaken by library and information staff. Yet it is also one of the most difficult, least understood subjects. There are still very few materials available to help frontline staff - often paraprofessional - develop their reader enquiry skills. This award-winning sourcebook is an essential guide to where to look to find the answers quickly. It is designed as a first point of reference for library and information practitioners, to be depended upon if they are unfamiliar with the subject of an enquiry - or wish to find out more. It is arranged in an easily searchable, fully cross-referenced A-Z list of around 150 of the subject areas most frequently handled at enquiry desks.Each subject entry lists the most important information sources and where to locate them, including printed and electronic sources, relevant websites and useful contacts for referral purposes. The authors use their extensive experience in reference work to offer useful tips, warn of potential pitfalls, and spotlight typical queries and how to tackle them. This new edition has been brought right up-to-date with all sources checked for currency and many new ones added. The searchability is enhanced by a comprehensive index to make those essential sources even easier to find - saving you valuable minutes! Offering quick and easy pointers to a multitude of information sources, this is an invaluable reference deskbook for all library and information staff in need of a speedy answer, in reference libraries, subject departments and other information units.
    LCSH
    Information resources / Great Britain / Directories
    Subject
    Information resources / Great Britain / Directories
  17. Information industry directory : a comprehensive international descriptive guide to ... organizations, systems, and services involved in the production an distribution of information in electronic form (1992) 0.01 
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    COMPASS
    Information services
    Content
    Früher (bis Ausg.10(1990)) u.d.T.:Encyclopedia of information systems and services
    Subject
    Information services
  18. Naumann, M. (Bearb.): Diderots Enzyklopädie : eine Auswahl (2001) 0.01 
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    Date
    22. 3.2008 16:17:01
    Footnote
    Vgl. auch: Selg, A. u. R. Wieland (Hrsg.): Die Welt der Encyclopédie. Aus dem Französischen von Holger Fock u.a. Frankfurt a.M.: Eichborn 2001. X, 484 S.
  19. Bourne, C.P.; Hahn, T.B.: ¬A history of online information services : 1963-1976 (2003) 0.01 
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    Footnote
    Rez. in: JASIST 55(2004) no.7, S.651-652 (D.G. Smith): "A complex myriad of online information sources and services are currently accessible to knowledge workers worldwide. Those who have a computer equipped with a modern or Internet access can avail themselves of bibliographic, scientific, and full-text databases in a staggering number of disciplines. These online services, fueled by technological advancement, are in a constant state of change. Innovation occurs so quickly that it is difficult for knowledge workers to remember any other technological reality but the present. In such an environment, the origin of online information services often goes unconsidered. A History of Online Information Services, 1963-1976, by Charles P. Bourne and Trudi Bellardo Hahn, sheds light an the pioneering efforts of those who made current online information services possible. Michael Buckland states in the book's foreword that Bourne and Hahn's volume is the first history of the early online years. It covers the appearance of the first online information retrieval system in 1963 and concludes during 1976 when several commercial online information services, including DIALOG and LEXIS, became forerunners in the nascent online industry. Although developments in computing technology and communication networks were important to early online efforts, these topics are not discussed in the book. However, there are cases when offline computing technologies, such as database searching with punched cards, are reviewed if they are important to the development of online retrieval systems. ...
    Overall, Bourne and Hahn's book is richly detailed and extensively documented. In the book's introduction, the authors provide a good overview of other online system histories, but they also write about a lack of archival and secondary sources in this area. This explains why it took the authors 15 years to gather information for this volume, most of it derived from technical reports, newsletters, and personal interviews. From a research standpoint, the authors have done an excellent job. However, while no one can take issue with the book's level of scholarship, the presentation of the research could have been more effective. The majority of the book is written in a straightforward, factual manner that is difficult to read as an historical narrative. Except for Chapter 10, there is very little writing in the book that engages the reader and captures the human side of the online information retrieval story. A quote from W. Boyd Rayward an the back of the book's dust cover calls the work "encyclopedic," and in many ways the book as it exists would have worked better as an encyclopedia. Even the book's layout, with double instead of single columns, hints at its reference-like qualities. To be fair, though, it is entirely possible that Bourse and Hahn may have wanted to create a book with a human interest angle, but the lack of documentation may have prevented them from creating such a work. In short, A History of Online Information Services, 1963-1976, does a commendable job of encapsulating the significant people, organizations, and events that helped shape early online information services. Given the problems Bourne and Hahn had in gathering historical evidence for their book, it makes one wonder about the implications for future historical work in the online field. One can only hope that organizations are archiving enough historical material to be able to write the post-1976 online story."
  20. Fecko, M.B.: Electronic resources : access and issues (1997) 0.01 
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    Abstract
    Presents a general introduction to how libraries use electronic resources, ranging from document delivery services and electronic mail to the Internet and WWW. Explores the available resources and examines their impact on libraries, library provision of information and the way that library and information professionals and users respond to them. Specific sections consist of: history and evolution of electronic resources; the Internet and its applications; electronic publishing and document delivery services; interactive multimedia; virtual libraries and digital libraries; bibliography and references
    Footnote
    Rez. in: Managing information 5(1998) no.4, S.42-43 (J.Gilbey); Journal of librarianship and information science 30(1998) no.2, S.150-151 (R. Yeates)
    LCSH
    Online information services
    Subject
    Online information services

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  • e 65
  • d 33

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  • i 47
  • s 8
  • b 5
  • el 4
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