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Golden, F.A.: ¬The ethics of reference service for the public librarian (1990)
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Thiele, R.: Neue Medien, neue Dienste und neue Aufgaben in (Hochschul-)Bibliotheken : Change is the norm, embrace it (2000)
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Reference services for the unserved (1996)
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- Pages
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Patron behaviour in libraries : a handbook of positive approaches to negative situations (1996)
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Griebel, R.: die Ablösung der Sondersammelgebiete durch die Fachinformationsdienste für die Wissenschaft : ¬Ein »folgenreicher« Paradigmenwechsel (2014)
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Harnack, A. von: ¬Die Auskunftserteilung als bibliothekarische Aufgabe (1940)
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Thun, H.-P.: "At your fingertip"? : Auskunfts- und Informationsdienst bei uns noch Entwicklungsland (1970)
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Jonzeck, M.: ¬Die Aktivierung, Verbesserung und Neuorientierung der Informationstätigkeit der allgemeinen öffentlichen Bibliotheken (1965)
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Metz, A.: Community service : a bibliography (1996)
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Information brokers and reference services (1989)
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- Series
- Reference librarian; no.22
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Ulrich, P.S.: Collaborative Digital Reference Service : Weltweites Projekt (2001)
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- Date
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Ghilardi, F.J.M.: ¬The information center of the future : the professional's role (1994)
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- Date
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Scholle, U.: Kann ich Ihnen behilflich sein? : Erhebung am zentralen Auskunftsplatz der ULB Münster (2000)
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- Date
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Curzon, S.C.: Managing the interview (1995)
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- Footnote
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International yearbook of library and information management : 2001/2002 information services in an electronic environment (2001)
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Herrmann, C.: Partikulare Konkretion universal zugänglicher Information : Beobachtungen zur Konzeptionierung fachlicher Internet-Seiten am Beispiel der Theologie (2000)
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Hearty, J.A.; Orden, R.D. van: Öffentliche Bibliotheken in den USA : die Entwicklung einer Beziehung (1994)
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Schwuchow, W.: Qualität für Informationsdienste : eine dringend aktuelle Frage (1993)
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