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Hoffmann, B.: Professionalität für kundenorientierte Dienstleistungen : Bibliographie, Auskunft und Informationsvermittlung in der bibliothekarischen Ausbildung (1994)
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Katz, W.A.: Introduction to reference work (1997)
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Katz, W.A.: Introduction to reference work : Vol.1: Basic information sources; vol.2: Reference services and reference processes (1992)
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Reference and information services : an introduction (1995)
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