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Swift, I.I.: Classifying readers' questions (1934)
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Questions (1978)
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Derr, R.L.: Questions: definitions, structure, and classification (1985)
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Jahoda, G.; Braunagel, J.S.: ¬The librarian and reference queries : a systematic approach (1980)
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Cole, P.F.: ¬The analysis of reference question records as a guide to the information requirements of scientists (1958)
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Kuhlthau, C.C.: Developing a model of the library search process : cognitive and affective aspects (1988)
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Adams, V.M.: Concepts in end-user training : how to convert end users into effective searchers (1997)
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