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Lynch, M.J.: Reference interviews in public libraries (1978)
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Allan, A.: Library malpractice suit : could it happen to you? (1976)
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Degligdisch, J.: ¬Der Kommunikationsprozeß im Auskunftsdienst (1976)
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Horn, R.: Why they don't ask questions (1974)
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House, D.E.: Reference efficiency or reference deficiency (1974)
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Auster, E.; Lawton, S.B.: ¬The negotiation process in on-line bibliographic retrieval (1979)
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Knapp, S.D.: ¬The reference interview in the computer-based setting (1978)
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Norman, O.G.: ¬The reference interview : an annotated bibliography (1979)
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Somerville, A.N.: ¬The place of the reference interview in computer searching : the academic setting (1977)
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Frasch, G.: ¬Der fragende Bibliotheksbenutzer : Auskunftsdienst als Öffentlichkeitsarbeit in Klein- und Mittelstädten (1976)
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Hall, J.: Survey of information services in British university libraries (1975)
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Whittaker, K.: Towards a theory for reference and information service (1977)
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Edbom, T.: ¬The libraries and municipal information in Sweden (1974)
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Informations- und Auskunftstätigkeit (1973)
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Kajberg, L.: ¬Die dänischen Bibliotheken zwischen Kulturzentrum und Informationszentrale (1977)
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Boucher, V.: Nonverbal communication and the library reference interview (1976)
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Zehn Gebote für das Auskunftsinterview (1971)
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Swope, M.J.; Katzer, J.: Why don't they ask questions? (1972)
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