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Murfin, M.E.: Evaluation of reference service by user report of success (1995) 4.07

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Stalker, J.C.; Murfin, M.E.: Why reference librarians won't disappear : a study of success in identifying answering sources for reference questions (1996) 4.07

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Stalker, J.C.; Murfin, M.E.: Frequently Asked Questions : an effective way to store and retrieve reference information? (1996) 4.07

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Stalker, J.C.; Murfin, M.E.: Quality reference service : a preliminray case study (1996) 4.07

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