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Informationsdienst an Öffentlichen Bibliotheken der Bundesrepublik Deutschland (1986)
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Katz, W.A.: Introduction to reference work (1997)
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New technologies and reference services (2000)
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Katz, W.A.: Introduction to reference work : Vol.1: Basic information sources; vol.2: Reference services and reference processes (1992)
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Lipow, A.G.: ¬The virtual reference librarian's handbook (2003)
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Reference and information services : an introduction (1995)
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Duckett, R.J.; Walker, P.; Donnelly, C.: Know it all, find it fast : an A-Z source guide for the enquiry desk (2008)
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