Document (#10904)

Author

McDonald, D.D.

Title

Paper versus screen : evaluating different design metaphors for electronic document delivery systems

Source

Online information 94. Proceedings of the 18th International Online Meeting, London, 6-8 Dec 1994. Ed. by D.I. Raitt et al

Imprint

Oxford : Learned Information

Year

1994

Pages

S.285-292

Abstract

Suggests a framework for assessing the appropriateness and potential user acceptance of 3 different types of full text electronic delivery systems: page turners; hypermedia systems; and expert systems. The 3 evaluation criteria used in the study were: ease of construction; ease of learning; and effectiveness. Concludes that a key element in assessing the appropriateness of different document delivery metaphors is the intended degree of interaction between the user and the information content provided by the system, in terms of both document navigation and the methods used for document and concept retrieval. Examples are drawn from experiences with document delivery systems in aerospace, scholarly periodical publishing, truck maintenance and customer assistance

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