Document (#19614)

Author
Peterson, I.C.
Title
Effective question negotiation in the reference interview
Source
Current studies in librarianship. 21(1997) nos.1/2, S.22-34
Year
1997
Abstract
Defines key terms and discusses gaps between users' real information needs and questions posed at the reference desk in the library. Outlines and examines important studies and compares different models of the reference interview. Advocates the need for future research to evaluate and increase the effectiveness of question negotiation in the reference interview
Theme
Informationsdienstleistungen

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