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Summey, T.P.: Techno reference : impact of electronic reference resources on traditional reference services (1998)
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Williams, J.G.; Sochats, K.: Application of expert agents/assistants in library and information systems (1996)
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Coffman, S.: Going live : starting and running a virtual reference service (2003)
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Meera, B.M.: ISO 9000 guidelines for implementation to library and information systems : a compatibility study (1998)
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Locke, C.: Intelligent agents create dumb users (?) (1997)
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