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Zimmer, D.E.: ¬Die Bibliothek der Zukunft : Text und Schrift in den Zeiten des Internet (2000)
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Greifeneder, E.: Hilfe auf allen Ebenen : ein Beitrag zur Forschung über Online-Hilfen in OPACs (2008)
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Erst mal sehn, was Google hat (2001)
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Günther, S.: Aufbruch in den virtuellen Raum : Anleitung zum Aufbau eines Web Contact Centers (2005)
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Knaurs Lexikon von A bis Z (1996)
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