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Applegate, R.: Models of user satisfaction : understanding false positives (1993)
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McCarthy, C.A.; Krausse, S.C.; Little, A.A.: Expectations and effectiveness using CD-ROMs : what do patrons want and how satisfied are they? (1997)
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Cheung, C.M.K.; Lee, M.K.O.: ¬The structure of Web-based information systems satisfaction : testing of competing models (2008)
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Lindroos, K.: Use quality and the World Wide Web (1997)
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Gluck, M.: Exploring the relationship between user satisfaction and relevance in information systems (1996)
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